Amelie Testaquadra
Customer Experience Specialist at Curve- Claim this Profile
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Italian Native or bilingual proficiency
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English Full professional proficiency
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German Limited working proficiency
Topline Score
Bio
Jessica Raikmo
Amelie is someone whose combination of team engagement, determination, and ambition creates an incredible impact in any part of the business. I had the fortunate opportunity to work with Amelie in an internal internship/secondment into my Financial Crime department while she continued to deliver her role requirements in her specialist role. She came to the team ready for action and quickly picked up on fraud investigations and enhanced due diligence. Her support came at a time where we needed it most and the impact she made assisted in stabilising the work being done by the team. Before working directly with Amelie, I knew her reputation in her role as a specialist as someone who takes ownership and sees a project, process, or bug fix through. Her customer-forward mindset and problem solving skills allow her to be a key contributor in any team she works in as she holds herself to the highest standard in personal and professional performance. From my time working with Amelie, I know that she is and will be a pivotal member in any team she is in and I selfishly hope she continues down a path in financial crime/ fraud prevention so I have the opportunity to work with her again in the future.
Harinder Sandhu
I have had the pleasure of working with Amelie for over 1 year. She pays attention to detail and part-takes in projects with great flexibility. Amelie assists her team members and new hires by offering full support and guidance. Don't miss out on hiring Amelie as she will be an asset to your team.
Jessica Raikmo
Amelie is someone whose combination of team engagement, determination, and ambition creates an incredible impact in any part of the business. I had the fortunate opportunity to work with Amelie in an internal internship/secondment into my Financial Crime department while she continued to deliver her role requirements in her specialist role. She came to the team ready for action and quickly picked up on fraud investigations and enhanced due diligence. Her support came at a time where we needed it most and the impact she made assisted in stabilising the work being done by the team. Before working directly with Amelie, I knew her reputation in her role as a specialist as someone who takes ownership and sees a project, process, or bug fix through. Her customer-forward mindset and problem solving skills allow her to be a key contributor in any team she works in as she holds herself to the highest standard in personal and professional performance. From my time working with Amelie, I know that she is and will be a pivotal member in any team she is in and I selfishly hope she continues down a path in financial crime/ fraud prevention so I have the opportunity to work with her again in the future.
Harinder Sandhu
I have had the pleasure of working with Amelie for over 1 year. She pays attention to detail and part-takes in projects with great flexibility. Amelie assists her team members and new hires by offering full support and guidance. Don't miss out on hiring Amelie as she will be an asset to your team.
Jessica Raikmo
Amelie is someone whose combination of team engagement, determination, and ambition creates an incredible impact in any part of the business. I had the fortunate opportunity to work with Amelie in an internal internship/secondment into my Financial Crime department while she continued to deliver her role requirements in her specialist role. She came to the team ready for action and quickly picked up on fraud investigations and enhanced due diligence. Her support came at a time where we needed it most and the impact she made assisted in stabilising the work being done by the team. Before working directly with Amelie, I knew her reputation in her role as a specialist as someone who takes ownership and sees a project, process, or bug fix through. Her customer-forward mindset and problem solving skills allow her to be a key contributor in any team she works in as she holds herself to the highest standard in personal and professional performance. From my time working with Amelie, I know that she is and will be a pivotal member in any team she is in and I selfishly hope she continues down a path in financial crime/ fraud prevention so I have the opportunity to work with her again in the future.
Harinder Sandhu
I have had the pleasure of working with Amelie for over 1 year. She pays attention to detail and part-takes in projects with great flexibility. Amelie assists her team members and new hires by offering full support and guidance. Don't miss out on hiring Amelie as she will be an asset to your team.
Jessica Raikmo
Amelie is someone whose combination of team engagement, determination, and ambition creates an incredible impact in any part of the business. I had the fortunate opportunity to work with Amelie in an internal internship/secondment into my Financial Crime department while she continued to deliver her role requirements in her specialist role. She came to the team ready for action and quickly picked up on fraud investigations and enhanced due diligence. Her support came at a time where we needed it most and the impact she made assisted in stabilising the work being done by the team. Before working directly with Amelie, I knew her reputation in her role as a specialist as someone who takes ownership and sees a project, process, or bug fix through. Her customer-forward mindset and problem solving skills allow her to be a key contributor in any team she works in as she holds herself to the highest standard in personal and professional performance. From my time working with Amelie, I know that she is and will be a pivotal member in any team she is in and I selfishly hope she continues down a path in financial crime/ fraud prevention so I have the opportunity to work with her again in the future.
Harinder Sandhu
I have had the pleasure of working with Amelie for over 1 year. She pays attention to detail and part-takes in projects with great flexibility. Amelie assists her team members and new hires by offering full support and guidance. Don't miss out on hiring Amelie as she will be an asset to your team.
Credentials
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ICA Certificate in Financial Crime Prevention
International Compliance AssociationMar, 2022- Nov, 2024 -
Learn German with a Native Teacher. Complete Course - German for Beginners (A1,A2,A2+) German Grammar, German Vocabulary
UdemyNov, 2020- Nov, 2024 -
The Traveling Photographer: London
LinkedInFeb, 2020- Nov, 2024
Experience
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Curve
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United Kingdom
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Financial Services
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100 - 200 Employee
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Customer Experience Specialist
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Nov 2021 - Present
• Developed expertise in areas such as X-pay, onboarding, transaction rebalancing, decline reasons, product features • Learned how to use tools such as GitLab, Mastercard connect, Twilio, GPS Smart Client, Stripe, Sift, Checkout, Datadog • Focused on customer satisfaction and retention, always providing accurate and timely answers to complex issues • Always exceeded ticket quality target (above the optimal threshold) and resolved a higher number of issues required per day with careful… Show more • Developed expertise in areas such as X-pay, onboarding, transaction rebalancing, decline reasons, product features • Learned how to use tools such as GitLab, Mastercard connect, Twilio, GPS Smart Client, Stripe, Sift, Checkout, Datadog • Focused on customer satisfaction and retention, always providing accurate and timely answers to complex issues • Always exceeded ticket quality target (above the optimal threshold) and resolved a higher number of issues required per day with careful attention to detail ensuring the right procedures are always followed • Ability to identify and raise bugs using appropriate tools (GitLab, Jira) in an accurate and concise manner, by providing examples, screenshots and expected behaviours • Found workarounds to issues through a thorough investigation and escalated bugs to the competent teams • Initiated pairing sessions to mentor junior team members • Guided and advised team members on specific complex queries • Proactively communicated with other company’s departments to be up to date about the product evolution • Exceptional Performance recognition
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Customer Experience Champion
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Jan 2021 - Nov 2021
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Customer Service Guest Specialist
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May 2019 - Nov 2020
- Maximised positive customer experience by finding speedy resolution to issues or complaints - Maintained current working knowledge of all products and services to provide expert advice - Ascertained customer requirements to secure accommodation were appropriate - Sourced viable accommodation and identified potential new clients through conducting extensive research - Processed online and telephone bookings, supporting customers via phone and live chat - Produced… Show more - Maximised positive customer experience by finding speedy resolution to issues or complaints - Maintained current working knowledge of all products and services to provide expert advice - Ascertained customer requirements to secure accommodation were appropriate - Sourced viable accommodation and identified potential new clients through conducting extensive research - Processed online and telephone bookings, supporting customers via phone and live chat - Produced international emails and communicated with clients in English and Italian - Ensured first-class levels of service are at all times in collaboration with colleagues - Assisted new employees with professional development and shared knowledge with team - Achieved all targets and key performance indicators (KPIs)
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Customer Service Guest Executive
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Mar 2019 - May 2019
-Customer Service -Problem Solving -Guest Experiences -Product Knowledge -Client Relations -Online Bookings -Answering Telephone Calls -Writing International Emails -Specialised in Italian Language -Specialized in English Language
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Shangri-La Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Barista and Bartender
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Dec 2017 - Mar 2019
- Provided consistent customer service excellence to improve the customer experience - Prepared teas, buffets, afternoon tea, breakfasts, smoothies and cocktails - Managed Adaco Purchasing system - Provided consistent customer service excellence to improve the customer experience - Prepared teas, buffets, afternoon tea, breakfasts, smoothies and cocktails - Managed Adaco Purchasing system
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The Ned
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United Kingdom
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Hospitality
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500 - 600 Employee
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Barista
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Apr 2017 - Aug 2017
- Produced specialist coffees and ensured prescribed recipe and preparation technique compliance - Kept up-to-date with current working knowledge of coffee making developments and latte art trends and techniques - Produced specialist coffees and ensured prescribed recipe and preparation technique compliance - Kept up-to-date with current working knowledge of coffee making developments and latte art trends and techniques
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Oblix Restaurant
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United Kingdom
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Hospitality
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1 - 100 Employee
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Barista
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Mar 2016 - Dec 2016
- Delivered consistent high standards of excellent customer service - Supported all back of house (BOH) procedures including polishing cutlery, plates and glasses and cleaning - Delivered consistent high standards of excellent customer service - Supported all back of house (BOH) procedures including polishing cutlery, plates and glasses and cleaning
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Maxell Privè
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Caltanissetta Area, Italy
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Sales Assistant
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Oct 2015 - Jan 2016
- Customer Service - Client Relations - Visual Merchandising - Customer Service - Client Relations - Visual Merchandising
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Casa Famiglia Rosetta Library
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Caltanissetta Area, Italy
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Archivist
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May 2015 - Jul 2015
- Archiving - Record Keeping - Archiving - Record Keeping
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Dragonara Casino
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Malta
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Gambling Facilities and Casinos
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1 - 100 Employee
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Casino Dealer
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Oct 2014 - Feb 2015
- Gaming Operations - Customer Service - Gaming Operations - Customer Service
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Grosvenor Casino
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United Kingdom
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300 - 400 Employee
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Casino Dealer
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Dec 2013 - Oct 2014
- Gaming Operations - Customer Service - Gaming Operations - Customer Service
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Education
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2007 - 2013
Humanistic High School
Diploma, Humanities/Humanistic Studies
Community
