Experience

Odyssey Financial

• Australia
• Financial Services
• 1 - 100 Employee

• Client Services Officer

  • Sep 2022 - Present



Deakin University

• Australia
• Higher Education
• 700 & Above Employee

• Student Representative, Financial Planning Advisory Board

  • Jul 2021 - Present

  • The Financial Planning Advisory Board advises on matters of strategic, technical, and professional importance to the Department’s leadership, academic staff and students. The Board comprises leaders in their respective professions including senior managers from the main professional bodies, financial planning practitioners and professionals from across the broad financial services sector. • As the student representative on this board, it is my responsibility to discuss all matters from my own and my peer’s perspective, ensuring that students are given a holistic learning experience that combines structured learning with industry participation. Show less



Complete Financial Solutions

• Client Services Administrator

  • Jan 2022 - Oct 2022



MECCA Brands

• Australia
• Retail
• 700 & Above Employee

• Operations Specialist

  • Feb 2021 - Mar 2022

• Operations Team Leader

  • Jul 2020 - Feb 2022

  • Directing day-to-day customer care operations and maintaining exceptional customer service.• Leading a high performing team and providing staff with the required resources, training and knowledge to meet and exceed KPIs.• Analysing performance, trends and opportunities and proposing strategies for improvement.• Developing and implementing operational plans to meet business needs.• Developing and implementing internal induction and training materials. • Identifying and addressing performance issues.• Comprehending, documenting and continually improving process flows and system requirements in a complex and changing environment.• Preparing relevant reports and delivering effective presentations.• Actively pursuing up to date knowledge on industry best practices.• Conducting annual review processes in accordance with internal procedures. Show less

• Floor Manager

  • Oct 2015 - Jul 2020

  • Exceeded annual target for two consecutive years. • Led and drove growth strategies to achieve sustained revenue growth.• Developed and implemented sales management plans.• Coached, mentored and motivated team members to reach desired organisational objectives.• Developed engagement strategies for staff.• Established, maintained and strengthened relationships with stakeholders and implemented strategies to achieve ongoing business relationships with key accounts.• Met the demands of a high-volume environment through effective prioritisation and time management.• Successfully influenced and negotiated within a complex and fast-changing environment to achieve business outcomes.• Analysed and evaluated data, and provided guidance to management on corrective actions required. Show less



Napoleon Perdis Cosmetics

• Australia
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Retail Assistant

  • May 2013 - Oct 2015