Experience

SourcePoint - Thrive After 55

• United States
• Individual and Family Services
• 1 - 100 Employee

• Strategic Advancement Administrator

  • Jul 2021 - Present

• Quality Assurance Administrator

  • Jan 2019 - Jul 2021

• Quality Improvement Supervisor

  • Feb 2017 - Jan 2019

• Quality Improvement Coordinator

  • Sep 2013 - Feb 2017

  • Manage provider network of 30-40 agencies for client service program including training personnel, quality of service oversight, rule compliance, negotiating between agencies & SourcePoint staff, & determination of necessary sanctions • Oversee annual grant application process & ongoing program monitoring awarding more than $700,000 annually • Development, implementation & oversight of various quality measures for SourcePoint’s client service programs• Compliance officer for grant & contract programming including oversight of Title III funds through the Older Americans Act, funding through the Centers for Medicare & Medicaid, HIPAA & numerous other contracted partnerships



The Council for Older Adults of Delaware County

• Intake and Referral Specialist

  • Jun 2012 - Sep 2013

  • Assess physical & mental abilities of community-dwelling older adults to determine eligibility for in-home services• Maintained a database of referral resources within Delaware County & its surrounding community• Certified Ohio State Health Insurance Information Program volunteer, assisting clients through Medicare enrollment• Participate on various community coalitions to support The Council for Older Adults’ mission • Assess physical & mental abilities of community-dwelling older adults to determine eligibility for in-home services• Maintained a database of referral resources within Delaware County & its surrounding community• Certified Ohio State Health Insurance Information Program volunteer, assisting clients through Medicare enrollment• Participate on various community coalitions to support The Council for Older Adults’ mission



The Council for Older Adults

• Administrative Intern

  • Jul 2011 - Apr 2012

   Assisted with strategic planning process by conducting research, organizing meetings, presenting findings and initiating change efforts Gathered data, administrative information and current policies as part of the reauthorization process for the Ohio Association of Nonprofit Organizations Standards of Excellence Certification Developed tools to improve the efficiency of program planning and monitoring Reviewed annual grant and provider applications for completeness and accuracy  Assisted with strategic planning process by conducting research, organizing meetings, presenting findings and initiating change efforts Gathered data, administrative information and current policies as part of the reauthorization process for the Ohio Association of Nonprofit Organizations Standards of Excellence Certification Developed tools to improve the efficiency of program planning and monitoring Reviewed annual grant and provider applications for completeness and accuracy



Central Ohio Area Agency on Aging

• United States
• Individual and Family Services
• 100 - 200 Employee

• PASSPORT Program Intern

  • Jan 2011 - May 2011

   Assessed the physical and mental status of community-dwelling older adults by completing the PASSPORT required initial assessment data form Assisted in determining the needed home care services and contacted service providers in order to coordinate the service schedule Handled client concerns by locating resources to resolve the issue and discussing the different options available in an effort to encourage personal choice  Assessed the physical and mental status of community-dwelling older adults by completing the PASSPORT required initial assessment data form Assisted in determining the needed home care services and contacted service providers in order to coordinate the service schedule Handled client concerns by locating resources to resolve the issue and discussing the different options available in an effort to encourage personal choice



Lutheran Social Services of Illinois

• United States
• Non-profit Organization Management
• 500 - 600 Employee

• Program Coordinator

  • Aug 2009 - Aug 2010

  Examined current research on health and wellness programs for older adults and reported findings to LifeBalance planning committee in an effort to improve the effectiveness of the programRecruited, managed, trained and evaluated 12 members of Legacy Corps, a volunteer respite program who completed more than 4,000 hours of service from April 2010 to March 2011Conducted initial assessments on new clients of the Legacy Corps program to ensure accurate fit to program requirementsCoordinated LifeBalance activities including exercise programs two days a week, monthly nutrition classes and monthly education seminarsProvided monthly reports of member participation and program success for Legacy Corps and LifeBalance to the Director Senior Services and the program planning teamsInitiated the LifeBalance monthly participant newsletter



FirstLink 211

• Intern

  • Jun 2008 - Aug 2008

  Initiated contact with organizations and individuals on behalf of the Homeland Security Department volunteer searchResearched local farmers markets and created a report related to hours of operation, types of food available, entertainment and other factors important to Central Ohio consumersResponded to inquiries the 2-1-1 foodlink line related to food pantry availability and worked with consumers to schedule a convenient pantry appointment Initiated contact with organizations and individuals on behalf of the Homeland Security Department volunteer searchResearched local farmers markets and created a report related to hours of operation, types of food available, entertainment and other factors important to Central Ohio consumersResponded to inquiries the 2-1-1 foodlink line related to food pantry availability and worked with consumers to schedule a convenient pantry appointment