Duty Manager

• May 2018 - Present

Customer Service Executive

• Oct 2016 - Mar 2018

Halkin require high levels of customer service and customer satisfaction throughout the company. The main focus of my role is helping to meet the expectations and requirements of the customer. I play an important role in providing the first impression for our centre Mermaid Business Centre which is based in Blackfriars in central London.My Key Responsibilities are:• Opening and Closing of the Centre• Reception Service and Security• Conference and Meeting Rooms• Managing and training team members• Centre Help Desk• Postal & Courier Services• General Housekeeping • Client Services• General Administration • Sales and Marketing• IT support• Attending Monthly Team MeetingsAs a senior staff member, I also train new team members with the above.

Senior Service Coordinator/ CSR at Regus

• Aug 2013 - Oct 2016

I show Consistent demonstration of all ICS competencies at Communications Qualification level across the 4 key areas of Customer, Colleagues, Organisation and Development. This is to ensure consistent delivery of excellent internal and external customer service in line with the company mission and commitments. My Key Responsibilities are:• Opening and Closing of the Centre• Reception Service and Security• Conference and Meeting Rooms• Managing and training a team• Centre Help Desk• Switchboard Service• Postal & Courier Services• General Housekeeping • Client Services• General Administration • Sales and Marketing• IT support• Attending Monthly Team MeetingsAs a Senior Service Coordinator, I also over see the team members and ensure that the daily tasks are being completed within their given time frame.

Food and Beverage Assistant

• Jun 2011 - Aug 2013

I had to ensure that all guests are served to the company brand standards in our Restaurant, Bar, Room Service and Conference areas.Ensure that the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.Maintain high standards of cleanliness in the food and beverage areas.To be aware of maintenance in the food and beverage areas and ensure that defects are reported immediately.To be aware and comply with all Health and Safety Regulations.