Amelia Lin
Sales Support at Intex Industries (Xiamen) Co.,Ltd- Claim this Profile
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English Full professional proficiency
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Chinese Native or bilingual proficiency
Topline Score
Bio
Credentials
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TEM (Test for English Majors) - Level 8
-Jun, 2016- Nov, 2024 -
CET (College English Test) - Level 6
-Oct, 2014- Nov, 2024 -
TEM (Test for English Majors) - Level 4
-Jun, 2014- Nov, 2024
Experience
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Intex Industries
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Canada
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Manufacturing
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1 - 100 Employee
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Sales Support
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Aug 2016 - Present
My responsibilities include processing orders from the date when the orders come in until they gets exported. I am responsible for arranging labels, tests, samples, inspections as customers requested for the products they purchased. I learned more knowlege about how to process foreign trade. By communicating with foreign representatives, I greatly improved my English ability.
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Call Center Team Leader - English
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Jan 2016 - Aug 2016
English-based consumer call center caters to North American customers. Responsible for 11 direct reports. Lead, train, mentor, monitor, re-train, and evaluate performance of team of Call Center Agents. Handle calls and call-backs with difficult customers. Designed customer service training materials, trained new agents, evaluated training effectiveness, revised training materials and training methodologies as needed. Adjudicate warranty claims, and approve phone- and web-based product orders. Conduct training in English and Chinese. Show less
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Intex Industries
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Canada
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Manufacturing
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1 - 100 Employee
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Call Center Agent - English
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Mar 2015 - Aug 2015
English-based consumer call center catering to North American customers. Process inquiries for product support, product orders and warranty claims. Provide technical product support for above ground pools and portable spas, water recirculation pumps, water filtration systems, and water sanitation systems. Open, track, and close warranty claims. Intex Industries is a global China-based manufacturer and is the world’s largest maker and distributor of PolyVinyl Chloride (PVC) plastic above-ground pools, portable spas, air beds, and inflatable boats, pool side toys, and furniture, and advanced pool water recirculation and sanitization systems. Show less
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Hafo Education
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Xiamen, Fujian, China
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Tutor
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Apr 2014 - Aug 2014
Tutor primary and junior high students in small groups. Tutor primary and junior high students in small groups.
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Shanshui Beautiful Scenery Hotel
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Xiamen, Fujian, China
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Hotel Customer Service Attendant - Front Desk
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Jan 2013 - Feb 2013
Hired as front desk attendant to greet, register, assist, and check-out hotel guests. Hired as front desk attendant to greet, register, assist, and check-out hotel guests.
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Quanyou Institution
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Xiamen, Fujian, China
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English Teacher
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Sep 2012 - Oct 2012
Written English tutor to high school seniors preparing for college entrance examinations. Written English tutor to high school seniors preparing for college entrance examinations.
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Education
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2012 - 2016
Xiamen University of Technology
Bachelor's degree, English Language and Literature/Letters -
2012 - 2016
Xiamen University of Technology
Bachelor’s Degree, English Translation
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