Experience

Environics Analytics

• Canada
• Advertising Services
• 200 - 300 Employee

• Senior Data Analyst

  • Mar 2021 - Present

  Toronto, Ontario, Canada



McKesson Canada

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Business Consultant

  • Feb 2021 - Mar 2021

  Toronto, Ontario, Canada



PwC Canada

• Canada
• Business Consulting and Services
• 700 & Above Employee

• Associate - Consulting & Deals

  • May 2016 - Jan 2020

  Toronto, Canada Area Worked with high-profile and publicly traded clients to improve business operations through leveraging data governance, reporting, applications implementations, and process refinement best practices. Designed, developed, and provided the operations management of a large Canadian utilities provider an improved analytics and forecasting tool by implementing Progress of Work and Crew Performance reporting and visualization using Tableau Visualization Software, Alteryx Designer, and SAP… Show more Worked with high-profile and publicly traded clients to improve business operations through leveraging data governance, reporting, applications implementations, and process refinement best practices. Designed, developed, and provided the operations management of a large Canadian utilities provider an improved analytics and forecasting tool by implementing Progress of Work and Crew Performance reporting and visualization using Tableau Visualization Software, Alteryx Designer, and SAP. Provided Spend Analysis services to clients within the public and private sector, across various industries including Retail, Pharmaceuticals, and Government operations. Performed project management activities on engagements with both public and private sector clients, including progress and pacing reports between PwC and the client, project timeline and schedule development, conducting working group sessions, designing change management and implementation plans, and managing communication between PwC and client stakeholders. Conducted both small- and large-scale training sessions to clients as part of application implementation, process and change management efforts, and reporting design and improvement delivery. Successfully managed a fast-paced and quick-changing working environment, while delivering quality work to the client on time, and investing time to stay abreast of developments in best practice and industry standard in software applications. Show less



Choice Hotels Canada

• Canada
• Hospitality
• 1 - 100 Employee

• Business Intelligence Analyst

  • Jun 2014 - Feb 2016

  Mississauga, Canada Area Sole resource in the Canadian market accountable for the detailed and timely analysis and reporting of Business Performance for Choice Hotels Canada Marketing and Sales teams across all contact channels. Oversee and review different analytical models and quality tools. Produce Business Performance reports for the Canadian Executive Team: • Ensure truth, accuracy and integrity of data and reporting and in so doing created confident and successful relationships with External clients… Show more Sole resource in the Canadian market accountable for the detailed and timely analysis and reporting of Business Performance for Choice Hotels Canada Marketing and Sales teams across all contact channels. Oversee and review different analytical models and quality tools. Produce Business Performance reports for the Canadian Executive Team: • Ensure truth, accuracy and integrity of data and reporting and in so doing created confident and successful relationships with External clients (franchisees, hotel owners) and Internal Clients (i.e. sales representatives, marketing and loyalty team, operations team, etc.) 􏰁• Analyze, recommend and implement data management policies and processes. 􏰁• Leveraging Salesforce, proactively developed and maintains Account Profiles for the benefit of all Choice Sales Professionals 􏰁• Coordinate the preparation and manage the development and execution of Customer Information and Franchisee Databases and reports including the development of Dashboards , Reporting Tools and Workflow/Distribution strategies 􏰁• Manage, understand and modify data stewardship processes including maintenance, refresh and data cleaning process 􏰁• Establish and maintain communication and contacts with Enterprise Wide Subject Matter Experts of Customer Data Domains, 􏰁• Collaborate with IT on optimizing business requirements, providing subject matter expertise for customer data related issues and communicates data needs, new developments and provide feedback on an ongoing basis. 􏰁• Provide guidance and leadership as required to all Clients/End Users of Customer Information and tools used to access data. 􏰁• Assist in Client training and development in order to maintain full employee engagement and promote awareness of the Customer Information Management objectives. Show less



Indigo

• Canada
• Retail
• 700 & Above Employee

• Business Intelligence Analyst

  • 2011 - 2014

  Toronto, Canada Area Provided detailed and timely reporting of the Supply Chain and Distribution Centre business delivered across all contact channels within Retail and Online Operations: • Maintained Supply Chain Reporting. • Produced, de-bugged and developed reporting from/for multiple sources daily, weekly and annually. • Created confident and successful relationships. • Work with online orders and distribution centre including logistics and Canada Post data • Special/Ad-hoc reporting… Show more Provided detailed and timely reporting of the Supply Chain and Distribution Centre business delivered across all contact channels within Retail and Online Operations: • Maintained Supply Chain Reporting. • Produced, de-bugged and developed reporting from/for multiple sources daily, weekly and annually. • Created confident and successful relationships. • Work with online orders and distribution centre including logistics and Canada Post data • Special/Ad-hoc reporting requests • Successfully mapped reporting data warehouses. • Provided back-up assistance for fellow employees. • Maintained report databases and static data ensuring truth and accuracy of reporting. • Researched, planned and actioned the development of new reporting. • Daily interactions with business and departments affected by movement, volume and delivery of inventory.

• Product Flow Analyst - Toys

  • Jul 2010 - May 2011

  Toronto, Canada Area Acted as intermediary between Home Office, Stores, Distribution Centre, Logistics and Vendors to ensure timely and accurate filling of purchase orders processed and created by Inventory and Category managers, in order to satisfy product stocking needs: • Tracked and followed up on purchase order status • Estimated delivery times in order to ensure product availability at the Distribution Centre (DC) • Worked between both the Retail and Online Distribution centres, Home Office &… Show more Acted as intermediary between Home Office, Stores, Distribution Centre, Logistics and Vendors to ensure timely and accurate filling of purchase orders processed and created by Inventory and Category managers, in order to satisfy product stocking needs: • Tracked and followed up on purchase order status • Estimated delivery times in order to ensure product availability at the Distribution Centre (DC) • Worked between both the Retail and Online Distribution centres, Home Office & Stores • Maintained a visual & spacial understanding of the needs of the warehouse • Developed “Anticipated Volume Reporting” for both toy department and DC stakeholders • Maintained relationships with Home Office, DC, Vendor and Logistics team members • Worked and trained with allocations team in event of backlog or other needed assistance • Daily/weekly communication with vendors, acting as liaison between vendor and Indigo teams.



Uncharted Sounds Inc.

• Freelance Journalist

  • Jan 2008 - Aug 2010

  Toronto, Canada Area Provided expository articles & concert reviews to educate readers and showcase independent Canadian music acts. • Represented UCS at the Indie awards in 2008 with media pass • Represented UCS at CMW, NXNE and other festivals in 2008-09 as a journalist with a media pass • Writer of band profiles, concert reviews, book club entries, and one-on-one artist interviews. • Assisted in photoshoot activities including lighting, wardrobe choice, scheduling, fluffer (music, snacks), etc.



ClaimsPro LP

• Canada
• Insurance
• 500 - 600 Employee

• Claims Office Assistant

  • May 2010 - Jul 2010

  Toronto, Canada Area Supported the Insurance Claims Agents on their daily and weekly responsibilities regarding documentation, organization and communication with clients of approved insurance claims: • Filed and organized processed claims across all agents, including home care, rehabilitation, compensation • Maintained and created profiles for claims clients using iAdjust Claims Management Software. • Co-ordinated the delivery of documentation between groups (i.e. claims and… Show more Supported the Insurance Claims Agents on their daily and weekly responsibilities regarding documentation, organization and communication with clients of approved insurance claims: • Filed and organized processed claims across all agents, including home care, rehabilitation, compensation • Maintained and created profiles for claims clients using iAdjust Claims Management Software. • Co-ordinated the delivery of documentation between groups (i.e. claims and investigations) • Provided back-up service for fellow Claims Adjustors. Show less



Computershare Canada

• Canada
• Financial Services
• 200 - 300 Employee

• Workforce Adminstrator

  • Jun 2008 - Jan 2010

  Toronto, Canada Area Provided detailed and timely reporting of the service outputs delivered across all contact channels within Computershare Operations: • Created and developed Service Level Daily report which captured service levels both on a team and department level. • Produced reports on a daily/weekly/annual basis with focus on analysis of company business for upper management. • Maintained report databases and instructional templates for Business Planning Group.



Sporting Life

• Canada
• Retail
• 300 - 400 Employee

• Retail Sales Associate

  • Jan 2006 - Jun 2006

  Toronto, Canada Area Provided excellent customer service in the women’s athletic wear, swimwear and Nike departments: • Designed merchandise displays to attract customers, maintain an organized shopping environment, and ultimately improve customer in-store experience. • Led change room management and transfer between store locations