Experience

Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Senior Receptionist (6 Chesterfield Gardens)

  • Oct 2020 - Present

  • Greeting all visitors promptly and efficiently to complete all related security procedures in a timely manner and offering all appropriate services to ensure a smooth execution of the visitor journey • Allocating daily duties, responsibilities and ad-hoc tasks.• Formulating the weekly rota (including annual leave)• Quarterly performance assessments.• Training new and temporary staff members.• Implementing and updating Reception procedures and protocol.• Performing grooming assessments.• Working closely with the building manager and building engineer ensuring all building requirements are fulfilled.• Investigating and resolving any reception or tenant complaints.• Welcoming guests and liaising with hosts.• Overseeing the reception area; reporting and following up on building faults.• Building strong relationships with building management, building engineer, building cleaner, tenants, security, contractors and visitors.• Protecting company rights by maintaining confidentiality of personal and financial information.• Preparing and issuing visitor and contractor badges / passes• Sound knowledge of all Health and Safety

• Corporate Receptionist (Fieldfisher)

  • Sep 2019 - Oct 2020

  • First point of contact on the client floor, providing a seamless service for all guests, clients and employees alike.• Meeting room management via Condeco for all internal and client meetings; including room bookings, cancellations and amendments.• Ensuring the client floor runs smoothly by liaising with Partners, Legal Associates, PA's and Secretaries daily to ensure meeting room and catering requirements/deadlines are met.• Logging meeting requirements and working closely with different departments (Catering, Facilities, IT) to ensure all services are delivered.• Overseeing the client floor and meeting rooms, reporting and following up on building faults.• Maintaining client floor inventory and equipment; placing and expediting orders.• Following strict and rigid site protocol and extensive reception/switchboard procedures.• Reporting any failures in site procedures and suggesting changes to management.• Assisting with ad-hoc duties and requests across the business.• Continuous updating and revision of the Switchboard Index Reference Guide, used daily by the team to ensure calls are transferred correctly.• Providing a seamless service on Switchboard, directing all existing and new clients to the correct department and screening sales calls.• Logging call information and maintaining detailed call records.• Booking and setting up Video Conference calls with clients and our international offices.• Training new and temporary staff members.• Protecting sensitive information by maintaining company confidentiality

• Mobile Corporate Receptionist (Elite)

  • Nov 2018 - Sep 2019

  • Greeting all visitors promptly and efficiently to complete all related security procedures in a timely manner and offering all appropriate services to ensure a smooth execution of the visitor journey • General administration tasks, such as photocopying, scanning, faxing, printing and sorting/ filling/ sending forms.• Escorting guests to appropriate lift lobby’s and meeting rooms when requested• Preparing and issuing visitor badges / passes• Meeting room management including bookings, amendments and cancellations• Placing orders through suppliers for Food and Beverage including stationery orders• Undertake and supervise meeting room set-up for all on-site meetings and functions. This includes room layout, audio-visual & IT set-up assistance (i.e. network connectivity) • Switchboard operation • Booking and creating parcels for couriers • Receiving, organising and delivering post to internal staff members • Sound knowledge of all Health and Safety areas at each site in portfolio



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Receptionist

  • Jul 2017 - Nov 2018

  • Promoted to Receptionist Duty Manager (September 2018)• Check payment of guests / charge guests• Register guests and issue key cards and inform guests of breakfast times, check out time and WIFI• Dealing with enquires by telephone, email and face to face• Sign and check deliveries• Liaise with housekeeping regarding guests who extended their stay, or require room change• Store guest’s luggage pre-check-in and check out • Ensure lobby is tidy and welcoming for guests • Assisting guests of the hotel and colleagues• Help in other departments such as bar and breakfast • Working as a team to ensure guests have an enjoyable experience• General administration tasks, such as photocopying, scanning, faxing, printing and sorting/ filling/ sending forms.



Clintons (AG Retail)

• United Kingdom
• Retail
• 400 - 500 Employee

• Retail Assistant

  • Nov 2016 - Jun 2017

  • Serving customers at the till in a fast-paced environment • Managing the stockroom• Maintaining cards to look presentable • Stocking shelves and displays • Assisting customers when required • Serving customers at the till in a fast-paced environment • Managing the stockroom• Maintaining cards to look presentable • Stocking shelves and displays • Assisting customers when required