Experience

PetSure (Australia)

• Australia
• Insurance
• 200 - 300 Employee

• Executive Operations Manager

  • May 2022 - Present

  PetSure's key interface to the Office of the CEO, ensuring effective and successful management of business activities, providing administration and strategy support. PetSure's key interface to the Office of the CEO, ensuring effective and successful management of business activities, providing administration and strategy support.



Integrity Life

• Australia
• Insurance
• 1 - 100 Employee

• General Manager, Operations (Acting)

  • Aug 2021 - May 2022

  Working with the Integrity Life Leadership Team to lead and manage their front-end teams - Customer Care, Underwriting and Claims - delivering exceptional service, responding to customer feedback and meeting regulatory expectations. Working with the Integrity Life Leadership Team to lead and manage their front-end teams - Customer Care, Underwriting and Claims - delivering exceptional service, responding to customer feedback and meeting regulatory expectations.



Resolution Life

• Bermuda
• Financial Services
• 700 & Above Employee

• Head of Operations (Income Protection Claims)

  • Jul 2019 - Nov 2020

  Leading Resolution Life's largest operations team across Australasia, I was responsible for the income protection claims handling for all Resolution Life customers. My role extended to managing adherence to the Financial Service Council's Life Insurance Code of Practice and other Australian regulatory obligations. In addition, I led our team of rehabilitation specialists and forensic accountants, working together to help customers return to work and receive their insurance entitlements accurately and on time. Show less

• Business Operations Manager

  • Jun 2018 - Jun 2019

  In this role, I was responsible for delivering an effective, efficient and professional office function for the Resolution Life Claims business, managing information flows and reporting, coordinating and sharing information, and responding to Regulator requests and coordinating business and Board reporting. In addition, I led the Claims Customer Resolution Team, extracting and acting upon customer insights. Reporting to the Director, Underwriting, Service & Claims, I worked to deliver on Resolution’s strategy, responding to shareholder, regulatory and business needs. Show less



Rest

• Australia
• Financial Services
• 400 - 500 Employee

• Head of Member Service

  • May 2016 - May 2018

  In this role, I was responsible for our customer service strategy across all service channels and ensuring this service met the best interest of members.

• Insurance Operations Manager

  • May 2014 - Apr 2016

  As Insurance Operations Manager, I was responsible for managing all of Rest's group insurance arrangements including working with the Trustee Board to deliver best practice insurance service to all members.



NAB

• Australia
• Banking
• 700 & Above Employee

• MLC Group Insurance Business Development Consultant

  • Nov 2013 - Apr 2014

  In the role of Business Development Consultant, my main responsibilities included leading the business development activities for MLC Group Insurance, extending to generating, coordinating and responding to insurance tender requests.

• MLC Group Insurance Product Manager

  • Oct 2011 - Nov 2013

• Project Manager, MLC Insurance Communications

  • Jul 2010 - Oct 2011



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Insurance Policy Analyst

  • Oct 2009 - Jul 2010