Experience

KLCC (Holdings) Bhd

• Malaysia
• Real Estate
• 1 - 100 Employee

• Customer Relations & Management Systems

  • Jun 2022 - Present

• Business Planning & Systems / Human Resouces

  • Aug 2019 - Jun 2022

  Key responsibilities:• Monitored and ensured human capital/manpower numbers as per company requirements. • Compiled and analyzed manpower overtime by monthly as per Employment Act. • Planning and execute yearly Master Training Plan as per approved training analysis/matrix. • Liaise with Vendors/Consultants/Suppliers for purchasing/ contract renewal purposes. • Ensure all purchase material as per approved budget. • Ensure optimum stock level for company/manpower materials are updated accordingly. • Ensure and update Integrated Management Systems (IMS) policy and procedures accordingly i.e. ISO 9001:2015 QMS, 45001:2018 OSHAS, ISO 14001:2018 EMS, and ISO 3700:2016 ABMS.• Assist in identify and assess new risks that has threats to company financial well-being and opportunities in the market. • Assist in updating the progress for ERM by quarterly.• Assist in carpark feasibility studies to uncover the strengths and weakness for propose venture inclusive with the Risk Management analysis and Cash Flow analysis.Despite in survival for Pandemic, we manage to certified in Anti-Bribery Management Systems which is the first parking company in Integrated Management Systems (Malaysia Books of Records) Show less

• Money Collection Unit

  • Apr 2019 - Oct 2019

  Key responsibilities:• Responsible for daily cash counting of 2 locations. • Accountable in updating, recording and data consolidation in Money Collection activity. • Assist in Space Rental processes which inclusive PRF, GRN/SES. • Assist in SAP ERP for respective locations. • Liaise with Group Tender & Procurement Department (GTPD) pertaining any issue on procurement. • Handle 900 season card holder inquiries, billing issues and etc.

• Customer Service Representative

  • Jan 2019 - Apr 2019

  Attached at KLCC Parking Management (KPM). KPM currently manage and operate the car park facility located at various location, among others Petronas Twin Towers, Impiana KLCC Hotel, Prince Court Medical Centre, Dayabumi, Anjung & Alamanda Putrajaya, Mandarin Oriental KLCC, Convention Centre KLCC, Menara ExxonMobil etc.Key responsibilities:• Attending walk-in customer and answering enquiries, providing information and services.• Answering calls/ replying an email in a fast-paced work environment, providing timely and excellent customer service.• Responding customer enquiries, complaints / comments and provide corrective action. • Serve as first contact point for all customer enquiries and issues.• Understand and resolve customer complaints. • Maintaining customer confidentiality, privacy and security.• Creating positive experience for the customer by maximizing service. • Assist customer in attain any queries, billing issues, season cards cancellations and other related issues. • Required knowledge in ENTERVO systems (Parking Management Systems) • Achieved 85% customer satisfaction survey which be conducted every quarter. Show less



Medivet Group of Companies

• Malaysia
• Hospitals and Health Care
• 1 - 100 Employee

• Business Development Executive (Key Accounts)

  • 2017 - 2019

  Medivet Group of Companies is the largest private veterinary healthcare group in Malaysia with its range of services extending into several affiliated sectors. Backed by four decades of veterinary practice, Medivet Group is constantly evolving through focused efforts on strategic imperatives aimed at enhancing the quality and standards of veterinary and livestock industry in the country. Key responsibilities: • Responsible to maintain the reputation to assigned client inside and out as Key Account Manager. • Responsible to discuss needs, concerns, and satisfaction to client to growth strengthens bonds. • Focus on connect with potential target markets, effective sakes and marketing activity. • Acquisition new business and clients and Supported team in organized event such as Malaysian National Animal Welfare Foundation (MNAWF). • Managed displays of retail outlets, study current market and competitors, promote brand image, provide servicing and collections. • Responsible to provide product knowledge to client • Handling contract, negotiation terms and prepare paperwork Show less



Jiwaseni Resources

• Asistant Photographer

  • Apr 2012 - Sep 2018

  Key responsibilities: • Major project with School Magazine. • Booking customer appointments and setting up meet-and-greets. • Scouting potential photoshoot locations and venues. • Organizing location permits, and securing the location. • Setting up the studio for each shoot. • Organizing, unpacking, and setting up camera and lighting equipment at external locations. • Interacting with customers and assisting with positioning during the shoot. • Taking instructions from the principal Photographer. • Assisting with lighting and camera work. Show less



GEOPRO TECHNOLOGY LTD

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Business Administrative Executive

  • 2016 - 2017

  UK-based Geopro Technology (Geopro) manufactures several bespoke products for oil, and gas drilling and completion operations.We are also leading innovative drilling well company based in the center of city Kuala Lumpur, provide the industry with customizable cutting-edge technology for good construction and for almost any specific application and environment. Geopro Technology Limited was founded in 2009 with the idea of supplying services and solutions for a variety of oil well construction needs. The company has six primary offices located across the globe to meet the requirements of manufacturer and client alike. Job Role: 1. Work closely with the directors in South East Asia branch. 2. Attending MOGSEC (Malaysian Oil and Gas Council) exhibition to grow the company networking. 3. Fully in charge of office management, such as buying office equipment’s, courier company. 4. Completing forms in accordance with procedures and regulations of the company such as Introducer agreement, company requirements, and governments requirements, 5. Managing schedules between directors and prospect/ client, planning frameworks, preparing agendas and organizing meetings with drilling manager and business development for marketing. 6. Opening, sorting, classifying and managing corporate documents, records, reports, and correspondence such as Employee Provident Funds (EPF), Social Security Organization (SOCSO), company agreement and contract. 7. Performing general accounting tasks: invoices, statements, records, deposits such as director’s and staff claims, office rental records, and utility bill. 8. product overview, company profile, agreements, and contract. 9. Reading and analysing memos, submissions, letters to respond or distribute adequately. 10. Reading and reviewing the work of colleagues; checking spelling on grammar with all the company documents and contract 11. Scheduling appointments, business travel and meetings for directors to meet the prospect/clients. Show less



Pewira Negara (Ringgit Mart)

• Sales Retailer (Training)

  • Feb 2015 - Jun 2015

  A physical convenience store will be managed by a retail student in their 4th semesters. It is a professional training handle by manager and lecture as a course requirement. It ensures student to get expose to real situation and issue in the retail industry. the main task; Do the daily report (every shift) for update the stock movement. Handling a customer, manager special task, and cashier. Weekly report for giving idea and solutions for the issue at the store. Brainstorm every week with grouping for new marketing. Giving new price for slow movement stock by using retail merchandising. Tailoring the stock at the display with the stock at the store. Updating the top management about supplying. Show less