Program Director

• Oct 2022 - Present

Project Administrator

• Jan 2021 - Oct 2022

• Coordinate multiple components of cultural equity audits including focus groups, interviews, and The Winters Group Equity & Justice Insights Survey • Administer the Intercultural Development Inventory (IDI) and Intercultural Conflict Style (ICS) and manage the completion of post assessment 1x1 feedback session • Plan and facilitate development programs for contracted staff to maintain current industry standards • Streamlined scheduling process for cultural equity audits with contracted staff and clients by introducing new software and workflows

Reservations Team Lead

• Dec 2018 - May 2020

• Delivered effective training and leadership to a team of seven to boost performance and help team members achieve performance targets.• Liaised between professional and student staff, facilitating smooth communication and successfully achieving increased cooperation.• Analyzed organization training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in shorter orientation time.• Helped customers make accommodations to fit needs by suggesting amenities and packages resulting in improved customer service.

Reservations Specialist

• Apr 2018 - Dec 2018

• Assisted departments and student organizations with reserving spaces on campus• Maintained an understanding of the various spaces on campus and their procedures• Provided friendly customer service for clients in the office• Worked closely with the CRES team to problem solve conflicts

Intern

• Jan 2020 - Mar 2020

• Supported the team in facilitating Equity Toolbox trainings for frontline staff and management. • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. • Created reports on employee participation in Advanced Equity Workshops • Supported the team in facilitating Equity Toolbox trainings for frontline staff and management. • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. • Created reports on employee participation in Advanced Equity Workshops

Student Intern

• Mar 2015 - Jun 2017

• Connected with local organizations, community leaders and corporations, resulting in the establishment of new and lasting partnerships and relationships. • Assisted in planning and organizing large scale fundraising events. • Produced data driven reports and presentations for internal and customer-facing needs using social media and newsletters. • Connected with customers professionally by phone, email and in-person to provide information and direct it to desired staff members.