Ameer Reyad
Senior Application Analyst at Community Care Cooperative (C3)- Claim this Profile
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Bio
Credentials
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EpicCare Ambulatory
EpicJan, 2016- Sep, 2024 -
Healthy Planet
EpicJan, 2016- Sep, 2024
Experience
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Community Care Cooperative (C3)
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Senior Application Analyst
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Feb 2023 - Present
- Leads an ambulatory team in providing Epic EMR to 12 FQHC’s throughout the state. - Leads workgroups, build and reporting for UDS and PCMH measures. - Leads behavioral health workgroup to ensure EMR can meet the needs of the FQHC’s and maintain compliance and legal adherence. - Leads immunization and COVID build - Participates in build for multiple specialties at each of the FQHCs - Participates in numerous workgroups to help new sites come on board, as well as optimizing sites that are currently live on Epic. - Triages tickets that come into the team, work collaboratively with other Epic teams, and communicate effectively and efficiently with all of our end users. Show less
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South Shore Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Practice Manager - Behavioral Health Services
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May 2021 - Feb 2023
Practice Manager South Shore Health Bridge Program and Perinatal Behavioral Health Program- Leads day to day operations of each program.- Directly manages the Patient Access team who handle all phone call triage, check-in and check-out processes, appointment creations, referral processes, MOUD specialty pharmacy injection processes, and more.- Oversees cost center budgets, financial performance, and billing performance of the Bridge Program, Addiction Medicine Consult service, and Perinatal Behavioral Health Program.- Works collaboratively with our CFO, CEO, and the Finance department to ensure financial metrics and performances meet benchmarks and budgeted numbers.- Works collaboratively with the billing and revenue integrity teams to continuously monitor all charges, payments, adjustments, and denials within the programs.- Works collaboratively with the Medical Director of Addiction Medicine to prioritize and operationalize efforts in the continued growth and expansion of service line.- Works collaboratively with the Director of the Perinatal Behavioral Health Program to prioritize and operationalize efforts in the continued growth of the Program.- Works collaboratively with an interdisciplinary team in the Behavioral Health service line to continue to assess, manage, and grow our service line.- Manages Health Policy Commission grant for Perinatal Behavioral Health’s SHORE Program- Oversees metrics and data collection and collaborates with ED Psych Obs Service, Inpatient Psych Service, SSMC OBAT Program, and Aspire Health’s SBIRT and Crisis Evaluation services. Show less
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Senior Application Analyst
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May 2019 - May 2021
Senior Epic Ambulatory Analyst and Senior Epic Healthy Planet Analyst- Leads the clinical build and design of 10+ specialties throughout SSH and SSMC.- Participates in a multitude of Integrated Workgroups that affect SSH systematically as it relates to Epic implementation.- Acts as the Ambulatory Application Reporting Lead – in charge of all Ambulatory Reporting Workbench reports and dashboards.- Heads the SSH Population Health initiatives as it relates to Epic support (worked with organizational leadership to create workflows, dashboards, and reports to track adherence to organization priorities).- Built out MSSP Track 1 ACO Metrics and Dashboards for 2017, 2018 NextGen ACO Metrics and Dashboards for Health System and 2018-2021 BACO ACO Metrics and Dashboards for Health System, 2019-2021 MSSP Track 3 ACO Metrics and Dashboards.- Heads the health maintenance build for the ambulatory realm.- Heads the build and implementation of the immunization clinic for SSHS.- Responsible for COVID build from screening tools, to immunization build, to Ambulatory reporting metrics.- Participates on tiger teams to discuss systemic and operational workflow modifications for Medication Reconciliation and Opioid management initiatives.- Lead analyst for change control processes.- Lead onboarding and helped create training programs to train staff on Epic application functionality. - Participates in the development of future system workflows.- Acts as a liaison with all areas of the hospital, utilizing the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation. - Provides ongoing support and participate in on-call coverage for both Ambulatory and for Information Systems as a whole as on call coordinator.- Participated and lead our Ambulatory Advisory Council Show less
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Application Analyst
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Jan 2016 - May 2019
• Ambulatory Applications Analyst and Healthy Planet Analyst- Built out MSSP Track 1 ACO Metrics and Dashboards for 2017 as well as 2018 NextGen ACO Metrics and Dashboards for Health System.- Participates for tiger teams to discuss systemic and operational workflow modifications for Medication Reconciliation and Opioid management initiatives.- Leads the clinical build and design of 8 specialties throughout SSH and SSMC.- Participates in a multitude of Integrated Workgroups that affect SSHS systematically as it relates to Epic implementation.- Acts as the Ambulatory Application Reporting Lead – in charge of all Ambulatory Reporting Workbench reports and dashboards.- Heads the SSHS Population Health initiative as it relates to Epic implementation.- Heads the health maintenance build for the ambulatory realm.- Heads the build and implementation of the immunization clinic for SSHS.- Lead analyst for change control processes.- Participates in the development of future system workflows.- Participates in system configurations to accommodate new EMR system.- Participates in change documentation.- Participates in creating training programs to train staff on Epic application functionality. - Analyzes procedures and problems within manual/automated health care systems.- Formulates system scope and objectives. - Acts as a liaison with all areas of the hospital, utilizing the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation. - Provides ongoing support and participate in on-call coverage as assigned. Show less
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Brigham and Women's Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Managed Care Supervisor & Call Center Supervisor
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Sep 2013 - Jan 2016
As Supervisor: -Supervise welcome desk staff regarding check-in processes, EDI checks and other functions. -In charge of interviewing, hiring, and training for welcome desk staff. -Responsible for ensuring adherence to registration policies to assure effective operations. -Handle payroll responsibilities and time off approvals for practice staff. -Support the Practice Administrator and Medical Director in daily tasks. As Managed Care Supervisor: -Obtain all radiology and sleep study prior authorizations for 125 providers in a timely manner. -Handle billing re-coding issues and patient billing complaints. -Liaison between facility and the hospital billing departments. -Directly work with billing companies to resolve issues, research and reconcile rejections and denials to ensure accurate reimbursement for services rendered. -Analyze relevant financial data/reports. Identifies opportunities to enhance revenue. -Act as a patient advocate for any questions or issues regarding billing inquiries. -Communicate with providers to resolve problems regarding billing/coding issues. -Assist patients in obtaining referrals to specialty clinics. -Assist patients in insurance selection and understanding of BWPO accepted plans. -Provide information to patients regarding eligibility for different procedures. -Review coding charges and ensure adherence to insurance regulations. As Call Center Supervisor: -Determines and maintains call center staff’s daily assignments and schedule. -Monitors staff adherence to all provider’s schedules. -Monitors phone lines to ensure adherence to service level standards and audit based on customer service standards. -Examines completed work to ensure that accuracy and productivity standards are met consistently and adjusts staff assignments as necessary. -In charge of interviewing, hiring, training and coaching for call center staff. -Review weekly ACD reports and quality audit reports. Show less
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Practice Manager
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Jan 2001 - Sep 2013
- In charge of scheduling for staff members. - In charge of payroll responsibilities. - Human resources Management – Part of hiring and training process, in charge of maintaining personnel files, and setting up necessary in-service testing and recertification classes. - Assists in third party insurance billing for both primary and secondary insurances. - In charge of training entire office of new Electronic Medical Records program (Caretracker). - Attested and completed first two years of CMS Meaningful Use Incentive Program. - Set up an opioid dependence program for two providers for Suboxone medications. - Set up a substance abuse and alcohol dependence program for a provider for Vivitrol injections. - Organizes and reviews daily functions of all staff members of primary care practice / nephrology practice / and substance abuse clinics. - Ensures quality care compliance from all staff members. - Assists in writing and updating company’s policies and procedures. - Acts as administrative support to the entire organization. - Helps run reports for quality of clinical care, address reports with staff, and is responsible for meeting the meaningful use requirements for the practice. - In charge of training all new staff members for all organizational tasks. - Establishes and maintain office inventory. - Organizes and pays all invoices and purchase orders. - Performs data entry responsibilities. - Performs receptionist duties of scheduling patient appointments, checking patient eligibility, organization paperwork, filing, scanning, obtaining co-payments, and other duties. Show less
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Norwood Dialysis Ctr
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United States
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Medical Practices
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1 - 100 Employee
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Administrator
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Jan 2001 - Sep 2013
- Generates schedule for staff members in accordance with state regulations and patient needs. - In charge of payroll responsibilities. - Human resources Management – Part of hiring and training process, in charge of maintaining personnel files, and setting up necessary in-service testing and recertification classes. - Assists in third party insurance billing for both primary and secondary insurances. - Partakes in updating facilities policies and procedures through assessing the Conditions for Coverage and other regulatory documentation requirements. - Assists in quality improvement measures through regularly performing clinical and administrative audits. - Supports both the Medical Director and Director of Nurses and assist with any projects needed. - Organizes and pays all invoices and purchase orders. - End User Manager, Security Administrator, and data coordinator for Crown Web federal data entry for dialysis facilities. Show less
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Education
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2010 - 2011
University of Phoenix
Master’s Degree, Health/Health Care Administration/Management -
2005 - 2009
Villanova University
Bachelor’s Degree, Political Science and Government
Community
