IVR Application Engineer

• Nov 2018 - Present

Tools and Performance Specialist

• Feb 2017 - Nov 2018

• Performs real time monitoring, Incident Handling, Investigation, analysis, reporting and escalation of incidents from multiple log resources• Real time Log analysis from different network devices such as firewalls, IPS, Operating System like Windows, UNIX, Proxy Servers, Windows Servers, System Application, Databases, Web Servers and Networking devices• Handles all end users, report incidents, problem ticketing and change management ticketing with respect to Network Security within the agreed SLA• Developing bill PDF and EXCEL Invoices with GMC Inspire designer for tabs at VIVA telecom.• Responsible for accurate results of customer bills in PDF and EXCEL for each month billing.• Strong Customer Relationship and solving customer queries regarding PDF and Excel Invoices.• Responsible for smooth operation and Handling Modules in back end area like Mediation, Roaming and Interconnect.• Automate the reports data using Bash Script, PL/SQL and Huawei IOM Desk tool and sending the KPI reports to customer everyday • Automate the task for monitoring the payment and Invoices for CBS• Developing Enterprise Manager tool which shows report of CPU, Memory Network and Incident Management.• Coordinating with VIVA Marketing team and Delta partners to develop the Datamart with PL/SQL for VIVA Campaign

NOC Engineer

• Jul 2015 - Feb 2017

Monitor all application processes and ensure their performance and their schedule.Checking all the servers for any alarms, air-conditioning unit etc.Monitor back up completion of file systems and database backups through the automated backup software.Report and escalate any application processes, hardware, operating system, or database problems or errors that are detected during the monitoring activity.Assist in generating availability reports (hourly, daily, weekly and monthly)Monitoring servers using enterprise system management tools; interpret console messages from system software or applications program, and performs required actions of reporting .Assist 2nd line support engineers during maintenance on the servers in the data centre and disaster recovery centre.

Computer Technician

• Jul 2014 - Jul 2015

Developing and Maintaining Company website.Continuous Client Interaction and making sure the requirements are in sync.Provide Desktop Operating systems- Windows7/8/XP and the use of all Desktop applications including word processing, spreadsheet and e-mail.Provide support for server, desktop, laptop and printers related issues at Back and Remote offices including documentation.Assist in daily administration of the local area network including wireless network.Responsible for new software distribution and upgrades for both Front and Remote Offices.Establishing long lasting customer loyalty by resolving issues at the earliest.Set up printers and accounting database to be accessible over the network.

IT Trainee

• Jan 2013 - Oct 2013

Development of Totelizator System, a system to manage the operations of the Hyderabad Race Club.The proposed Totelizator System is a web based solution to the requirements of the Hyderabad Race Club.The bet transactions are initiated by operators from a C++ based terminal.The requests are posted to a web server.The web server generates a response and en-queues the ticket for further calculation of bet ratios and win probabilities.The information is periodically displayed on a broadcast terminal for the ease of the customers.On completion of a race, further calculations are done and displayed on the broadcast terminal.Continuous Client interaction and making sure application development is going in sync as per modified requirementsProgramming application and maintenance workProblem isolation and analysisPerforming System Testing, Unit testing and Integration TestingApplication and requirement analysisProcess improvement and documentation of both Client and Server.