PHD Student

• Sep 2022 - Present

IT Specialist

• Feb 2023 - Mar 2023

Experienced IT support professional skilled in Windows deployment, with a proven track record of successfully installing and configuring Windows operating systems. Proficient in creating standardized system images, troubleshooting issues, and providing user support. Strong documentation and reporting abilities, ensuring efficient deployment processes and knowledge sharing. Adept at customizing configurations, deploying applications, and maintaining system integrity. Seeking opportunities to leverage expertise in Windows deployment to contribute to the smooth functioning of IT operations in an organization. Show less

Department coordinators

• Apr 2020 - Sep 2022

• Implemented measures to streamline administrative processes, resulting in increased efficiency by 20%, reduced turnaround times by 30%, and improved data retrieval efficiency by 40%. • I demonstrated 100% accuracy in document preparation and distribution, ensuring compliance with legal requirements. • I assisted in budget management, optimizing resource allocation and reducing expenses by 15%. • Implemented measures to streamline administrative processes, resulting in increased efficiency by 20%, reduced turnaround times by 30%, and improved data retrieval efficiency by 40%. • I demonstrated 100% accuracy in document preparation and distribution, ensuring compliance with legal requirements. • I assisted in budget management, optimizing resource allocation and reducing expenses by 15%.

Technical Support Engineer

• Jan 2019 - Apr 2021

• Fixed software and hardware issues promptly, minimizing downtime by 40%. • I demonstrated a 95% accuracy rate in diagnosing and troubleshooting technical problems. • Employed targeted questioning techniques, identifying root causes quickly. • I tracked and Clarified computer system issues within agreed time limits, meeting 90% of resolution timelines. • I have Provided exceptional customer service, achieving a 95% customer satisfaction rating. • Fixed software and hardware issues promptly, minimizing downtime by 40%. • I demonstrated a 95% accuracy rate in diagnosing and troubleshooting technical problems. • Employed targeted questioning techniques, identifying root causes quickly. • I tracked and Clarified computer system issues within agreed time limits, meeting 90% of resolution timelines. • I have Provided exceptional customer service, achieving a 95% customer satisfaction rating.

Electronic Designer

• Jan 2018 - Jan 2019

• Streamlined office operations, increasing productivity by 20%. • I provided programming support, enhancing device functionality. • Overcome technical issues, minimizing device downtime by 30%. • I collaborated effectively with cross-functional teams to achieve successful outcomes in circuit design projects. • I ensured quality assurance, achieving 95% compliance with industry standards. • I have continuously upgraded my skills, staying updated with industry advancements. • Streamlined office operations, increasing productivity by 20%. • I provided programming support, enhancing device functionality. • Overcome technical issues, minimizing device downtime by 30%. • I collaborated effectively with cross-functional teams to achieve successful outcomes in circuit design projects. • I ensured quality assurance, achieving 95% compliance with industry standards. • I have continuously upgraded my skills, staying updated with industry advancements.

Technical Support Analyst

• Jan 2016 - Jan 2018

• I mastered optical communication technologies, staying updated with advancements. • I mitigated technical issues with a 90% success rate for optical communication systems. • I achieved a 95% customer satisfaction rating through exceptional support. • Verified the maintenance of documentation and reported with the utmost accuracy of 100%. • Implemented process improvements, increasing support efficiency by 30%. • I mastered optical communication technologies, staying updated with advancements. • I mitigated technical issues with a 90% success rate for optical communication systems. • I achieved a 95% customer satisfaction rating through exceptional support. • Verified the maintenance of documentation and reported with the utmost accuracy of 100%. • Implemented process improvements, increasing support efficiency by 30%.