Ameer Abu Arafeh
Director of Operations at Waldorf Astoria Jerusalem- Claim this Profile
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English -
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Hebrew -
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Arabic Native or bilingual proficiency
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Bio
Tzahi Arabov
I am here to recommend for Ameer, for knowing his virtues for the past year. I have first met Ameer at the Waldorf Astoria Hotel in Jerusalem on Aug 2020, while in the midst of a global pandemic situation, when my wife and I checked-in. Ameer went out of his way to accomodate our requests and even more, for a single night there. He made certain we were comfortable, in an upgraded deluxe room and all happy. He provided us with a later check-out time and made sure no extra fees were added. I must add, that inspite of the global pandemic, Ameer and the rest of his crew were eager to satisfy even the smallest request and all with a smile and a most pleasant, professional manner. This year, we checked-in again for a another stay (Aug 2021) and were happy to meet Ameer once again at the front desk, as he was quick to recognize us with our COVID masks on. Ameer again went out of his ways to upgrade our room to a balcony one, with a wine bottle and extend our check-out time with no extra charges. We feel that Ameer is an integral part of our decision to come and stay at the Waldorf Astoria again this year and in the future, as with such a positive hospitality and experience, there is no other way around ! Thank you Ameer for being who you are - Good Luck !
Tzahi Arabov
I am here to recommend for Ameer, for knowing his virtues for the past year. I have first met Ameer at the Waldorf Astoria Hotel in Jerusalem on Aug 2020, while in the midst of a global pandemic situation, when my wife and I checked-in. Ameer went out of his way to accomodate our requests and even more, for a single night there. He made certain we were comfortable, in an upgraded deluxe room and all happy. He provided us with a later check-out time and made sure no extra fees were added. I must add, that inspite of the global pandemic, Ameer and the rest of his crew were eager to satisfy even the smallest request and all with a smile and a most pleasant, professional manner. This year, we checked-in again for a another stay (Aug 2021) and were happy to meet Ameer once again at the front desk, as he was quick to recognize us with our COVID masks on. Ameer again went out of his ways to upgrade our room to a balcony one, with a wine bottle and extend our check-out time with no extra charges. We feel that Ameer is an integral part of our decision to come and stay at the Waldorf Astoria again this year and in the future, as with such a positive hospitality and experience, there is no other way around ! Thank you Ameer for being who you are - Good Luck !
Tzahi Arabov
I am here to recommend for Ameer, for knowing his virtues for the past year. I have first met Ameer at the Waldorf Astoria Hotel in Jerusalem on Aug 2020, while in the midst of a global pandemic situation, when my wife and I checked-in. Ameer went out of his way to accomodate our requests and even more, for a single night there. He made certain we were comfortable, in an upgraded deluxe room and all happy. He provided us with a later check-out time and made sure no extra fees were added. I must add, that inspite of the global pandemic, Ameer and the rest of his crew were eager to satisfy even the smallest request and all with a smile and a most pleasant, professional manner. This year, we checked-in again for a another stay (Aug 2021) and were happy to meet Ameer once again at the front desk, as he was quick to recognize us with our COVID masks on. Ameer again went out of his ways to upgrade our room to a balcony one, with a wine bottle and extend our check-out time with no extra charges. We feel that Ameer is an integral part of our decision to come and stay at the Waldorf Astoria again this year and in the future, as with such a positive hospitality and experience, there is no other way around ! Thank you Ameer for being who you are - Good Luck !
Tzahi Arabov
I am here to recommend for Ameer, for knowing his virtues for the past year. I have first met Ameer at the Waldorf Astoria Hotel in Jerusalem on Aug 2020, while in the midst of a global pandemic situation, when my wife and I checked-in. Ameer went out of his way to accomodate our requests and even more, for a single night there. He made certain we were comfortable, in an upgraded deluxe room and all happy. He provided us with a later check-out time and made sure no extra fees were added. I must add, that inspite of the global pandemic, Ameer and the rest of his crew were eager to satisfy even the smallest request and all with a smile and a most pleasant, professional manner. This year, we checked-in again for a another stay (Aug 2021) and were happy to meet Ameer once again at the front desk, as he was quick to recognize us with our COVID masks on. Ameer again went out of his ways to upgrade our room to a balcony one, with a wine bottle and extend our check-out time with no extra charges. We feel that Ameer is an integral part of our decision to come and stay at the Waldorf Astoria again this year and in the future, as with such a positive hospitality and experience, there is no other way around ! Thank you Ameer for being who you are - Good Luck !
Experience
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Waldorf Astoria Jerusalem
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Israel
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Hospitality
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1 - 100 Employee
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Director of Operations
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Jul 2023 - Present
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Rooms Division Manager
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Jul 2022 - Jul 2023
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Front Office Manager
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Apr 2016 - Jul 2022
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Assistant Front Office Manager
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Feb 2014 - Apr 2016
Assist the Front Office Manager to oversee the entire Front Office Operations to maintain high luxurious standards and to evaluate levels of regular and VIP guests satisfaction.Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork and maintaining good communication and working relationships with all hotel departments.
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Grand Court Hotel Jerusalem
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Jerusalem
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Assistant Front Office Manager & Duty Manager
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Sep 2009 - Nov 2013
Started as a receptionist in charge of room reservations, arranging tourist group schedules, and other customer service task. Promoted to Assistant Front Office Manager, consigned to perform full duty managers task including arranging front desk staff schedule, supervising receptionists on duty, and managing working relationships with other hotel functions. Support sales reps in opening new accounts, managing existing ones, and upgrading existing services. Focal point to deal with and resolve customer challenges and requests, with demonstrated ability to reach customer satisfaction Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Show less
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Ambassador hotel Jerusalem
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Jerusalem
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Intern Guest Service Agent
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Jan 2009 - Jun 2009
Trained as GSA in charge of room reservations and bookings, provided full customer service to guests including arranging tourist schedules, attending to their concerns, and providing administering other customer-service oriented tasks. Trained as GSA in charge of room reservations and bookings, provided full customer service to guests including arranging tourist schedules, attending to their concerns, and providing administering other customer-service oriented tasks.
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Four Seasons Hotels and Resorts
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Canada
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Hospitality
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700 & Above Employee
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Internship
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May 2008 - Oct 2008
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Education
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2006 - 2010
Applied science university
Bachelor's degree, Hotel Management
Community
