Ambra Vivarelli

Costumer Service Specialist at Infolink-EXP
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Contact Information
us****@****om
(386) 825-5501
Location
Málaga, Andalusia, Spain, ES
Languages
  • Italian Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Full professional proficiency
  • Russian Elementary proficiency

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Credentials

  • Coaching Skills for Leaders and Managers
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Coaching Employees through Difficult Situations
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Management Coaching Emoloyees Performance
    Udemy
    Jan, 2022
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    The Open University
    Nov, 2020
    - Nov, 2024

Experience

  • Infolink-EXP
    • United States
    • Administrative and Support Services
    • 1 - 100 Employee
    • Costumer Service Specialist
      • Jan 2022 - Present

      -Technology onboarding assistance for US, Canada and EU Market -Software, hadrware and IoT setup -Troubleshooting and shipping issues resolution -Technology onboarding assistance for US, Canada and EU Market -Software, hadrware and IoT setup -Troubleshooting and shipping issues resolution

  • Webhelp
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Costumer service and Sales Agent
      • Mar 2021 - Jan 2022

      -KPIs: CSAT 85%, FCR 90%-Training assistant for junior specialists -Assisting costumer during the purchase with credit card and loan orders -Tech Specs knowledge about all the products we sell

    • Customer Service Specialist
      • Dec 2020 - Jan 2022

      -Management of intrastat and national invoices for the Italian Market -Rescheduling returns and carrier deliveries-Payment issues resolution

  • Depaho Ltd. Sucursal en España
    • Retail agent
      • Sep 2020 - Oct 2020

      -Outbound calls to re-engage inactive lead costumers -Daily usage of FXGM platform and Investing.com -Foundamental of trading stock market/CFDs -Outbound calls to re-engage inactive lead costumers -Daily usage of FXGM platform and Investing.com -Foundamental of trading stock market/CFDs

  • Practivista Sociedad Limitada
    • Project Manager
      • Jan 2020 - Sep 2020

      -Managing cultural activities and Spanish courses.-Organizing trips and city tours. -Preparing group’s booking and departures. -Managing cultural activities and Spanish courses.-Organizing trips and city tours. -Preparing group’s booking and departures.

  • Europroyectos Erasmus Plus
    • Spain
    • Education Administration Programs
    • 1 - 100 Employee
    • Training Team Lead
      • Aug 2019 - Dec 2019

      -Trainees Team Lead-Managing cultural activities and Spanish courses.-Organizing trips and city tours. -Accompanying students in excursions and professional visits to CENEC, Educar-Y e IES Universidad Laboral-Preparing group’s booking and departures. -Trainees Team Lead-Managing cultural activities and Spanish courses.-Organizing trips and city tours. -Accompanying students in excursions and professional visits to CENEC, Educar-Y e IES Universidad Laboral-Preparing group’s booking and departures.

  • Castel Monastero
    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Interpreter
      • Sep 2017 - Sep 2017

      -Truffle harvesting Italian to English Consecutive Interpreter for group activities . -Truffle harvesting Italian to English Consecutive Interpreter for group activities .

  • Au Pair Irlanda
    • Spain
    • Entertainment Providers
    • 1 - 100 Employee
    • Au pair
      • Jun 2016 - Aug 2016

      -Planning weekly activities.-Helping the kids with their homework. -Planning weekly activities.-Helping the kids with their homework.

  • Betti Editrice
    • Italy
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Translator
      • Nov 2015 - Feb 2016

      -Tourism translation from Italian into English and from Italian into Spanish.-Editing and revising literary texts. -Tourism translation from Italian into English and from Italian into Spanish.-Editing and revising literary texts.

Education

  • Università per Stranieri di Siena
    Master's degree, Modern Philology for publishing, communication and journalism.
    2017 - 2019
  • Universidad de Castilla-La Mancha
    English Philology
    2017 - 2018
  • Università per Stranieri di Siena
    Bachelor's degree, Linguistic and Cultural Mediation for Tourism.
    2013 - 2016
  • Durham University
    Modern Languages
    2014 - 2015

Community

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