Experience

Girls Academy

• Sports Teams and Clubs
• 1 - 100 Employee

• Director Of Operations

  • Aug 2020 - Present

  -Lead role in the inception of the Girls Academy alongside the League Commissioner and Board of Directors. -Manage overall operations, organizational structure and strategic planning of the GA. -Successfully develop and maintain strong relationships and strategic partnerships with youth soccer organizations, state associations, leagues, sanctioning bodies, GotSport, youth clubs, etc. -Communication lead to all clubs 92 directors plus their registrars, operations staff, ForSoccer (GA marketing firm), etc. -Facilitate weekly communication to clubs and monthly communication to parents and players -Administrative support to all member clubs for registration of more than 12,000 players and 2,500 coaches/managers including sanctioning body and GA requirements as well as other operational needs in GotSport. -Collaborate with ForSoccer by managing the GA website, social channels & other marketing platforms -Provide support to the Commissioner and Board of Directors delivering updates on a regular basis and assisting the team before and during key internal/external moments -Enforce all rules, policies and frameworks of the GA -Continually raise standards and create/improve the internal processes to increase the efficiency and quality of execution. Show less



OnTrack Personal Assistants

• Chicago and West Suburbs

• Founder and Personal Assistant

  • 2009 - Present

  Company Overview: -OnTrack Personal Assistants is ready to help you get back ONTRACK or keep you ONTRACK in your personal and/or professional life on a daily, weekly or monthly basis. -We are a full service personal assistant organization with 20+ years in customer service, event planning and personal assistant experience. We have worked with MiLB players, MLB players and their families, CFO's, doctors, professors, young professionals, and many others. -For many clients we complete tasks on a weekly basis, but we understand all levels of need. -We are currently providing service in the Chicago Western Suburbs which includes: Burr Ridge, Elmhurst, Hinsdale, La Grange, Oak Brook and Western Springs. We are also happy to provide service to you in Chicago and other locations. -We are an English and Spanish speaking organization. -We offer a complimentary consultation for all new clients to custom an individual plan for you, your family and/or business. -Manage and organize bills, payments, banking accounts, insurance, subscriptions, medical, credit cards, etc. -Arrange travel for family, friends and colleagues domestically and internationally -Coordinate appointments, maintenance, home organization, moves, home staging set up/break down, etc -Liaison through executives, accountants, attorneys and other representatives as requested/needed -Home organization, errands, pet sitting, etc. Show less



Chicago Red Stars

• Spectator Sports
• 1 - 100 Employee

• Operations Director

  • 2015 - May 2020

  -Created and manage Host Family Program for players each season -Oversaw event management activities for all Red Stars games and events -Recruited, interviewed, selected, trained, motivated and evaluated interns, volunteers and staff; provided or coordinated staff training; worked with employees to correct deficiencies; implemented discipline and termination procedures -Consulted with stadium representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly -Developed crowd management and event staffing plans and supervise event staff during events -Conducted a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate -Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service -Oversaw all team operations, game day operations and office operations on a daily basis -Administrator of all league requested documents, processes, contracts, trades, waivers, etc. Show less



Designwerk.

• United Kingdom
• Design Services
• 1 - 100 Employee

• Wayfinding Specialist, The Laver Cup

  • Jul 2018 - Sep 2018

  -Identified, developed and implemented signage and information system for all client groups for Laver Cup -Collaborated on the presentation to the Laver Cup team for approval and execution -Oversaw install of all wayfinding signage throughout the venue to ensure clear paths for each client group -Identified, developed and implemented signage and information system for all client groups for Laver Cup -Collaborated on the presentation to the Laver Cup team for approval and execution -Oversaw install of all wayfinding signage throughout the venue to ensure clear paths for each client group



Copa America 2016 Local Organizing Committee

• United States
• Spectator Sports
• 1 - 100 Employee

• Workforce / Administration Manager

  • Apr 2016 - Jun 2016

  -Chicago Venue Team at Solider Field for COPA America 2016 -Recruited, trained, scheduled and managed 130+ volunteers for each of 4 the matches at Solider Field -Created and managed volunteer incentive program -Worked closely with Venue Team to ensure a successful match experience on and off the field for volunteers, fans, teams, referees, staff, broadcast, etc, for each of the training sessions before and after matches as well as matches. -Participated in Venue Team meetings before and after each match led by the match coordinator to ensure volunteers were prepared to support the venue team in team operations, protocol/hospitality, media, broadcast, admin, etc. -Assisted with Venue Press Office during press conferences before and after matches Coordinated uniform distribution for all of the COPA America workforce including paid staff, contractors, volunteers, etc. Show less



The Dempster Family Foundation

• United States
• Non-profit Organizations

• Board Member

  • Jan 2010 - Jun 2016

  -Developed and presented new business proposals -Worked closely with the President, Executive Director and Board Members -Created and Executed Foundation initiatives and programs to create awareness and increase revenue -Assisted at all Foundation events/fundraisers -Developed and presented new business proposals -Worked closely with the President, Executive Director and Board Members -Created and Executed Foundation initiatives and programs to create awareness and increase revenue -Assisted at all Foundation events/fundraisers



Chicago Pro Women's Soccer

• Director of Community Relations and Operations

  • May 2008 - Dec 2010

  -Assisted the General Manager in all team functions for staff, interns, coaches and player personnel -Coordinated all events and games with Toyota Park including FSC, Comcast, Levy, Monterrey, street team and volunteers -Created and implemented Chicago Red Stars merchandise, street team and volunteer programs -Managed relationships with all vendors, teams, and WPS league office -Developed and implemented Operations and Community Relations plans -Managed multiple budgets and supervised client billing/invoicing Show less



Prospex Sports Management, Inc.

• Spectator Sports

• Certified MLBPA Player Agent

  • 2002 - 2007

  -Placement and contract negotiation for Minor League Baseball free agents -Marketing, Public Relations, Sponsorship endorsements, etc. for all Major League and Minor League Baseball clients/players -Liaison for all players through MLBPA, MLB, attorneys, teams, sponsors, fans, etc. -Managed relationships through constant communication with clients/players, wives and parents, including Latin American players in Spanish when needed -Set up all housing needs or players for Spring Training and during season Show less



Chicago White Sox

• United States
• Spectator Sports
• 400 - 500 Employee

• Community Relations

  • Nov 1997 - Jun 2002

  -Organized marketing and endorsement opportunities featuring Sox players alumni and current team members, addressed all issues concerning individual appearances and team activities-Organized community events, check presentations, recognition events and ceremonial first pitches-Managed relationships with charities including providing assistance to their annual campaigns via donations, promotions and public service announcements-Assisted with all aspects of fundraising and charity events Show less

• Guest Relations Intern

  • Jan 1997 - Nov 1997

  -Scheduled and trained over 2500 day of game staff and front office staff-Assisted the Director of Guest Services and the Coordinator of Diamond Suites during every home game -Planned, implemented and managed tours of Comiskey Park with donations benefiting White Sox Charities



United States Olympic & Paralympic Committee

• United States
• Spectator Sports
• 500 - 600 Employee

• Olympic and Paralympic Village Pass Administration Supervisor/Manager

  • 2001 - 2002

  -Assisted and worked with the NOC’s (National Olympic Committee’s), NPC’s (National Paralympic Committee’s), sponsors, contractors and management in all administration aspects for the Village -Interviewed, trained, scheduled and supervised over 500 members of Team 2002 -Conducted tours of the Village pre-Games/ during games for VIP’s, including IOC members, foreign dignitaries, media, etc. -Managed paid staff and volunteer staff -Secured translators for athletes, VIPS, family, etc in the Village Show less



United Center

• United States
• Entertainment Providers
• 100 - 200 Employee

• Guest Relations

  • 1997 - 2001

  -Supervised Guest Relations Staff, 15+ staff members -Provided guests with answers to questions, solutions to problems and offered assistance -Assisted in creating a positive and friendly atmosphere; managed and conducted survey testing of United Center guests -Supervised Guest Relations Staff, 15+ staff members -Provided guests with answers to questions, solutions to problems and offered assistance -Assisted in creating a positive and friendly atmosphere; managed and conducted survey testing of United Center guests



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Walt Disney World College Program

  • May 1995 - Aug 1995

  -Selected from over 200 colleges and universities to be a participant -Attended all 10 business seminars in management philosophy -Provided quality guest service, maintained the safety and contributed to the efficiency of the operation -Selected from over 200 colleges and universities to be a participant -Attended all 10 business seminars in management philosophy -Provided quality guest service, maintained the safety and contributed to the efficiency of the operation