Operations Manager

• May 2022 - Present

Operations Manager (Contractor)

• May 2019 - May 2022

•Evaluated operational structure and coached executive teams on operational procedures, policies, organizational structures, staff development, and budget management. Also filled 2 key vacancies. •Optimized the operations of a church and community-based non-profit that provided +90 services to over 2,000 members throughout the pandemic that were disproportionally impacted. •Executed cross-functional projects and advised executive teams on how to manage projects from conception to implementation.

Business Manager - Immigration, Refugee and ESL Services

• Nov 2018 - May 2019

•Managed, tracked, and centralized 26 grant operating/personnel budgets for the Immigration, Refugee, and ESL department with over $3.8 million dollars in revenue, resulting in an efficient spending process of granted budgets and subsequently led to grant renewals. •Persuade Senior Leaders at CCANO to increase funding opportunities as programmatic goals expanded; negotiated with/sought approval from funders re: reallocation of funds as programmatic priorities shifted. •Created internal guidelines/SOPs that increased compliance by 97%.•Supervised administrative team and ensured team carried out all administrative and operational support for 60-member department.

Project Coordinator - Immigration, Refugee and ESL Services

• Aug 2017 - Nov 2018

•Instituted strong team development events and practices which significantly improved performance and culture and decreased high attrition rates. •Evaluated programs and their adjacent budgets to align spending to programmatic needs. The analysis resulted in a more efficient spending process and the program spent 98% of its granted budget. This process led to grant renewal. •Managed expansion and development of new construction project. Managed multiple vendors to successfully complete a build-out suite, which housed additional staff members and allowed for more efficient client interactions.

Senior Administrator - North America Consulting

• May 2016 - Apr 2017

•Planned the scope and sequence of 20+ projects, communicated and monitored deadlines and goals toselected departments, supported administrative staff to ensure the quality of projects, and scheduled regular checkpoints to ensure all parties met specified goals and deadlines.•Acted as backup to a Senior Executive Assistant who supported a C-Suite Executive.

Senior Administrator - Litigation, Employement, & Legal Operations

• Dec 2012 - May 2016

•Ensured high-quality administrative support to 23-member Litigation, Employment, and Legal Operations Team, including invoice processing, expense report preparation, contract archival, global database maintenance.•Received 3 exceed expectation ratings, promoted to senior administrator, and was nominated for and won the Administrator of the Year award amongst +100 admins across 9 business units.•Acted as primary backup to the Senior Executive Assistant to the Corporate Vice President of the Legal, Patent, Quality and Public Affairs Department. •Collaborated with colleagues internally and globally and outside counsel to coordinate and execute internal meetings and 5+ events, including a global litigation offsite in New York City, Advocacy Day on Capitol Hill and the first Novo Nordisk Inc. sponsored American Bar Association event.

Administrative Assistant - Legal Operations

• Dec 2011 - Dec 2012

•Provided support to the Executive Assistant to VP Deputy General Counsel and 7-member Litigation Team.•Assisted Records Manager with a major conversion from local filing system to global Danish database. Ensured 500+ patent files were accurately uploaded into global database.•Managed various ongoing projects for administrative staff, paralegals, and corporate attorneys.

Resident Assistant - Rutgers University

• May 2008 - May 2010

•Led, advised and supervised college students living within the residence hall dormitories and matched and directed students to resources and special services offered throughout the university. •Attended monthly training sessions/staff meetings to address resident concerns and resolve outstanding issues. •Coordinated and implemented programs tailored to residents’ academic, psychological, physical and social needs. •Used weekly announcements, social media tools, and hall meetings to encourage involvement in campus programs. •Responded to and recorded incidents and emergencies in a consistent, calm, and timely manner.

Office Automation Clerk - United States Air Force

• Jun 2007 - Aug 2009

All positions were obtained through the Student Temporary Employment Program (STEP), and occurred during the summers of June 2007 through August 2009: 87th Air Base Wing Protocol Office: •Managed logistical plans for distinguished visitors transitioning onto the base. •Aided with travel arrangements for U.S. Armed Service Men and Women returning or going to War Zones. •Prepared correspondences, registration lists and seating charts for the 87th ABW Commander and Protocol Chief. 305th Air Mobility Wing Judge Advocate Office: •Managed key customer service process for Staff Judge Advocate Office. •Discussed appointments and court martials with clients and legal staff. •Took initiative to pre-screen Power of Attorney documentations before routing to paralegals and attorneys. 305th Air Mobility Wing Equal Employment Opportunity Office: •Created file plan for confidential EEO complaints. •Responsible for opening and closing office. •Utilized secure database to maintain highly sensitive EEO information. •Communicated with management and complainants regarding court appearance scheduling.