Amberly Nieto

Computer User Support Specialist at LeaderQuest HQ
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US
Skills

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Bio

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Credentials

  • CompTIA A+ Practical Applications
    LeaderQuest HQ
    Nov, 2020
    - Oct, 2024
  • CompTIA Network+
    LeaderQuest HQ
    Nov, 2020
    - Oct, 2024

Experience

  • LeaderQuest HQ
    • San Antonio, Texas, United States
    • Computer User Support Specialist
      • Oct 2020 - Present

      • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues • Ensured physical security & common attacks while securing the wired and wireless local network • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Identified potential problems and opportunities, perceived the impact and the implications of decisions on other components of the organization Show less

  • Wells Fargo
    • San Antonio, Texas, United States
    • Quality Assurance Analyst II
      • Jul 2013 - Present

      • Conducted QA of new CRM software, reported bugs and verified features and functionality • Analyzed, updated and identified opportunities for reporting efficiency improvements • Worked with customers on their feedback, monitored and audited data processing & contributed to the evolution of various tools to improve data quality • Answered inquiries in a call center environment, exceeded internal and external expectations while reviewing analyzing and ensuring the quality of data loaded into the database system • Mentored & trained team members & led procedure writing calls for new procedures & methods in quality control Show less

  • US Army
    • San Antonio, Texas Area
    • Signal Support Specialist
      • Oct 2014 - Oct 2020

      • Installed, maintained, and troubleshoot Signal support equipment and terminal devices. • Performed technical assistance and training for user owned and operated automation and communications equipment. • Maintained aircraft radio and loaded clear and secured channels when a new aircraft arrived in sector. • Supported network setup and configurations & maintained Aircraft Notebook (ACN) application, installed quarterly updates, and other office equipment. • Installed, maintained, and troubleshoot Signal support equipment and terminal devices. • Performed technical assistance and training for user owned and operated automation and communications equipment. • Maintained aircraft radio and loaded clear and secured channels when a new aircraft arrived in sector. • Supported network setup and configurations & maintained Aircraft Notebook (ACN) application, installed quarterly updates, and other office equipment.

Education

  • The University of Texas at San Antonio
    Bachelor of Business Administration - BBA, Cyber Security
    2018 - 2020
  • The University of Texas at San Antonio
    Bachelor of Business Administration - BBA, Finance
    2004 - 2012

Community

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