Global Head of Managed Services

• Apr 2023 - Present

Project Manager

• Feb 2022 - Apr 2023

Management Consultant

• Oct 2018 - Jan 2022

Volunteer

• Jan 2016 - Sep 2016

Main tasks: + Communication (welcoming new families, providing tours to new families and guests, communication with the children hospital, assisting guests, etc.) + Housekeeping (cleaning the common areas, doing house laundry, room preparations for new guests, etc.) + Administration (answering and forwarding phone calls, sign-in and sign-out guests, updating database, etc.) Main tasks: + Communication (welcoming new families, providing tours to new families and guests, communication with the children hospital, assisting guests, etc.) + Housekeeping (cleaning the common areas, doing house laundry, room preparations for new guests, etc.) + Administration (answering and forwarding phone calls, sign-in and sign-out guests, updating database, etc.)

Assistant to Executive Director

• Feb 2014 - Sep 2015

The Customer Insights Center translates academic customer insights into practice. Main tasks: + Responsible for over 30 corporate accounts, among which Shell, Vodafone, ING, Air France-KLM, Delta Loyd and others + Responsible for the organisation and hosting of seminars and executive meetings + Responsible for the location, planning, attendance and correspondence of seminars in the area of marketing + Checking academic reports of researchers on the marketing department of the university and sending them to the members of the Customer Insights Center + Designing websites, brochures, infographics, etc. More information: http://www.rugcic.nl E-mail: cic@rug.nl Show less

Salescoach

• Jun 2012 - Mar 2014

As an agency, we believe that sales is all about building ambassadorship. In the end only happy new customers will come back and deliver a great ROI. That’s why we always put consumers first.Simply by talking to them, we engage with millions of consumers in a very personal way. We know what makes people tick and we use this knowledge in creative campaigns that make a lasting impression. We want to help you become bigger ánd better.Main tasks: + Managing a team of 35 – 50 members and reporting directly to the operations manager+ Responsible for reaching targets according to the operational planning + Responsible for the sales, training and coaching of staff members+ HR responsible for the office in Groningen, including developing recruitment strategies and recruiting new staff members Show less

Teamcaptain

• Nov 2011 - Jun 2012

As an agency, we believe that sales is all about building ambassadorship. In the end only happy new customers will come back and deliver a great ROI. That’s why we always put consumers first.Simply by talking to them, we engage with millions of consumers in a very personal way. We know what makes people tick and we use this knowledge in creative campaigns that make a lasting impression. We want to help you become bigger ánd better.Main tasks: + Fundraising for several charities as Red Cross, Stop Aids Now and KWF+ Responsible for reaching my daily (team) targets+ Coaching team members and educating new sales staff Show less

Promotor

• Feb 2009 - May 2010

Main tasks: + Fundraising for several charities as WNF, Care and War Child + Responsible for reaching my daily targets Main tasks: + Fundraising for several charities as WNF, Care and War Child + Responsible for reaching my daily targets