Experience

Cape Fear Group Homes INC.

• 1 - 100 Employee

• Special Projects Assistant Director

  • Jun 2015 - Present

  Oct 2017 to Present Assist. Director of Special Projects: Develops and carries out new programs or projects targeted at expansion of services. Assists with securing contract or grant based funding. Manages staff and documentation of services provided. Frequent utilization of problem solving skills to offer effective, efficient solutions for maximization of resources and outcomes. Promoting cooperative relationships with community partners, agencies, and businesses. Oct 2016 to Oct 2017 Assist. Director of Supported Employment Services New Hanover: Oversee the management of approximately 130 cases by a team of Job Coaches. Ensure that outcome measures are being met by setting clear goals and motivating a team. Develop and maintain relationships with community partners, supports, and employers to create inclusive work environments. Manage resources effectively and efficiently to promote decreased waste. Create and oversee documentation of services. June 2015 to Oct 2016 Employment Specialist: Manage a caseload of 25 to 30 individual consumers providing supported employment services. Working one-on-one with each person to identify personal vocational goals and needs for support. Teach and model professional skills such as resume building, interviewing, maintaining references, workplace communication, and conflict resolution. Providing personal, customized training in job skills or vocational knowledge. Develop therapeutic relationship with individual and supports to facilitate success. Show less



Bactes

• United States
• Medical Practices

• ROI Specialist

  • Nov 2014 - May 2015

  As an ROI Specialist job functions included data entry and customer service to assist clients and customers with obtaining medical record information. Answering multi line phone systems and electronic communication to fill request orders. Ensure compliance with privacy law and ensure all policies and procedures regarding releases are followed. Frequent communication with teammates required ensuring set daily goals are accomplished. As an ROI Specialist job functions included data entry and customer service to assist clients and customers with obtaining medical record information. Answering multi line phone systems and electronic communication to fill request orders. Ensure compliance with privacy law and ensure all policies and procedures regarding releases are followed. Frequent communication with teammates required ensuring set daily goals are accomplished.



Duplin County Emergency Services

• United States
• 1 - 100 Employee

• Paramedic

  • Feb 2008 - Jul 2014

  Provide advanced life support care within the paramedic scope of practice in an emergency 911 setting. Utilize critical thinking skills in high pressure, uncontrolled environments. Operate an emergency vehicle, box style truck and perform basic maintenance of this vehicle including cleaning and disinfecting. Lead a team of providers as the primary caregiver and decision maker. Use excellent communication and customer service skills to ensure patient satisfaction. Understand and comply with privacy laws and regulations. Create and maintain various types of documentation and paperwork. Support public awareness and education of health and emergencies. Assist and communicate effectively with all branches of emergency services. Maintain a professional but compassionate appearance and demeanor. Comply with continuing education requirements and various renewable certifications. During my time on light duty prior to surgery I was assigned to the EMS office where I assisted with billing and collections. I used Excel, Word, and Outlook daily during this time period to prepare letters and track accounts. I was able to increase monthly collection rates by 300% by updating information, issuing wage garnishments, collection from estates, deleting deceased and settled accounts, correcting errors, and contacting customers to initiate payment plans. This position refreshed my all around computer skills and organizational skills. I was able to gain a more comprehensive view of how billing for emergency medical services is conducted, as well as, how it is applicable to field documentation. Show less


Wayne County Office of Emergency Services
• Paramedic

  • Nov 2011 - Mar 2013

Lenoir County Emergency Services
• United States
• Medical Practices
• 1 - 100 Employee
• Paramedic

  • Mar 2009 - Sep 2010

CITGO Petroleum
• United States
• Oil and Gas
• 100 - 200 Employee
• Manager Trainee

  • Jun 2004 - Jul 2006