Experience

Free Geek

• United States
• Computer Hardware
• 1 - 100 Employee

• Manager of Technology Refurbishment

  • Feb 2012 - Present

  I am responsible for ensuring the effective and efficient management of Free Geek’s processes for determining if a computer system, accessory or other electronics, should be reused or recycled. This includes the removal of components so they can be inventoried and tested, and the refurbishment of qualified systems for consumer use. Hardware Test, Desktops, Mobile Devices, Laptops, Macland and the Secure Data are major programs that integrate apprentices, volunteer interns and other learners into the Technology Refurbishment Department.Hire, train, evaluate, mentor and discipline Employees.Ensure that reuse employees treat all co-workers, volunteers, donors and customers with courtesy and respect.Recruit, hire, train, evaluate, mentor and discipline volunteers, including interns and those paid by outside agencies.Ensure and document the proper training of employees, including direct instruction as appropriate.Work with employees to achieve goals related to technology refurbishment, volunteer education and engagement, and environmental responsibility.Report all relevant metrics and analyses to the Executive Director accurately and in a timely fashion.Work with other employees and contractors to maximize production within established guidelines for device quality and environmental responsibility.Work with other employees and contractors to identify and develop emerging production streams.Ensure complete, accurate and up-to-date documentation for all production workflows and practices. Ensure implementation of all policies, procedures, and industry standards for data destruction and other security measures to protect data on donated devices. Recommend and implement improvements to the Refurbishment Department and its activities.Ensure that the Refurbishment areas and equipment are properly maintained and orderly.Manage paid intern programs Show less

• Reuse Supervisor

  • Feb 2012 - Present

  • Training, supervision, and motivation of diverse populations of volunteers• Training, supervision, and motivation of Reuse Employees • Triage, Evaluation, and Refurbishing of Laptop PCs, Desktop PCs, and Apple Computing Devices and assisting volunteers in learning how to work on these • Creating and maintaining system specifications for reusable Laptops, Macs, Desktops, A/V, and Mobile Devices • Ensuring adequate stock of computer systems, accessories, and other electronic devices in the Sales Department • Familiarity with Oregon E-Cycles Law and R2 Requirements• Triage of donations and item flow management to Testing, Recycling, & Sales • Creatively solving problems to improve item flow efficiency and accuracy • Enforcing safety protocol amongst other staff and volunteers • Recognition, removal & security of donor data, maintaining stringent Department of Defense data security protocol and relaying data security procedures to donors. • Recruitment and Retention of long term volunteers & interns through relationships with the community and outside community job skills-based organizations • Reporting of production/reuse based metrics to the management team and the organization as a whole • Assisting staff with aiding volunteers with developmental disabilities and/or mental illness through the programs to completion Show less

• Office Support Intern

  • Feb 2012 - Oct 2012

  Management of Front Desk documents, information packets, and volunteer applications• Operation of multiline phone, answering caller inquiries • Scheduling volunteers for shifts, recording hours, and data entry in database• Assist walk-in customers and volunteers in all areas of the business • Aiding volunteers with advice on areas of work that are beneficial both to operations and the needs of the volunteer • Informing new volunteers on the programs offered at Free Geek



Chevron Stations Inc

• Lead Cashier

  • Oct 2007 - Jan 2009

  Ensured satisfaction within the food mart while overseeing fuel pump operations Operated cash register and kept daily paperwork in order Improved excellence by developing solutions to improve quality Dealt tactfully and effectively with difficult customers Acted as a role model and mentor for new trainees engaged in on-the-job training Highly regarded by all employees for friendliness, hard work, and the ability to learn new procedures very quickly Ensured satisfaction within the food mart while overseeing fuel pump operations Operated cash register and kept daily paperwork in order Improved excellence by developing solutions to improve quality Dealt tactfully and effectively with difficult customers Acted as a role model and mentor for new trainees engaged in on-the-job training Highly regarded by all employees for friendliness, hard work, and the ability to learn new procedures very quickly



For Your Entertainment

• Sales Associate

  • Jun 2006 - Jan 2008

  Assisted customers in finding the right product for their needs Aided in the organization of inventory, loss prevention, and cleanliness Advised repeat customers about upcoming music, movies and video games by promoting presales for future releases • Provided excellent customer service, product promotion, and team work • Created excellent working relationships with coworkers and management Assisted customers in finding the right product for their needs Aided in the organization of inventory, loss prevention, and cleanliness Advised repeat customers about upcoming music, movies and video games by promoting presales for future releases • Provided excellent customer service, product promotion, and team work • Created excellent working relationships with coworkers and management