Experience

EVDI Medical Imaging

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• • Nov 2008 - Present

  Results-oriented and dynamic Radiology Liaison and Customer Service professional. Responsible for the external marketing efforts and customer service supporting business goals for growing Radiology Imaging Facilities. Serves as liaison with existing and potential referring providers and their patients. Provides input to management and assists with the development of long and short-term marketing strategies and initiatives. Provides provider training to providers and staff of multiple programs.Establish, maintain and develop territorial accounts.•Establish trusted relationships with physicians and staff through regular office visits.•Manage external physician relations.•Work closely with physician offices and staff to identify their needs and challenges to provide solutions.•Provide provider and staff training on EVDI software (InteleBrowser, InteleViewer, Online Orders and Desktop Orders and Reports.)•Identify potential issues and provide timely solutions to physician offices.•Establish new accounts while providing education to physicians and staff with primary focus on imaging modalities. •Create bi-monthly analysis report for owners and management review. •Demonstrate the ability to provide excellent customer service and selling techniques to physicians of all specialties and healthcare administrators.•Provide IT support to referring physicians and staff.•Maintain customer relationship management system.•Plan/Coordinated specific marketing events (marketing luncheons and health fairs). Show less

• • Jan 2005 - Nov 2008

  Assisted multiple technologists in busy, dynamic CT department.•Transported patients to and from imaging departments in a friendly, safe, and timely manner. •Assisted with room set-up, scheduling of exams, answering telephones, compiling patient histories, pulling previous exams, and completing paperwork•IV certified

• • Jan 2002 - Jan 2005

  Greeted and processed patients, and ensured accuracy of information input by meeting all Registration and Billing criteria.•Answered incoming calls to center and scheduled appointments for patients and/or referring physician offices.•Communicated effectively with patients, referring physician offices, and/or other departments regarding delay or issues relating to patient appointments.

• • Jan 1999 - Jan 2002

  Compiled, verified, and filed medical records.•Reviewed medical records for completeness, assembled records into standard order, and filed records in designated areas according to applicable alphabetic and numeric filing systems.•Filed processed labs, pathology reports, and loan records.•Responded to requests for information from files according to established policies and procedures. •Operates computer to retrieve data and file signed correspondence and reports.•Maintained alphabetic filing system by organizing patient records on shelves to ensure records are readily accessible by all departments.•Answer calls from Clinical staff pertaining to medical records.•Completed, mailed, faxed, and filed physician’s transcription documentation.•Complied with federal HIPAA regulations and practice policies for privacy and security of patient information. Show less