Medical Billing Specialist

• Jan 2023 - Present

IBM Consultant

• Aug 2021 - Dec 2022

Lead a team of 8-10 team members Trained multiple classes for new members on billing team Completed evaluations for members of team to be sure client processes are being followed accurately and efficiently Keep data for billing team production Holds a webex daily for assistance with invoices and questions Holds team meetings to sure information Help organize a OneNote document with client processes Accurately utilize client billing procedures and software Relay information to stakeholders in an effective manner Resolve rejections Make outbound calls to patients and payers Meeting and exceeding QPH/Production Process payments and reimbursements Work with pharmaceutical copay assistance programs to to obtain timely and accurate payments Show less

Front Desk Receptionist

• May 2019 - Jun 2020

Answer phones Process payments Schedule appointments Book, arrange, and organize boarding clients Merge Charts Keep charts up to date Answer phones Process payments Schedule appointments Book, arrange, and organize boarding clients Merge Charts Keep charts up to date

Customer Service Representative

• Jun 2017 - Sep 2017

Answer inbound calls Navigate through multiple windows Multi-tasking Attention to detail Take telephone orders Process payments Answer inbound calls Navigate through multiple windows Multi-tasking Attention to detail Take telephone orders Process payments

Customer Service Representative

• Jun 2016 - Jun 2017

Answer inbound calls Navigate through multiple programs Multi-tasking Attention to detail Process payments for credit cards Explain bills to customers Accept credit card applications and process them over the phone Answer inbound calls Navigate through multiple programs Multi-tasking Attention to detail Process payments for credit cards Explain bills to customers Accept credit card applications and process them over the phone

Night Auditor

• Nov 2014 - May 2016

Run nightly reports Balance daily transactions Responsible for inputting and balancing income journal for multiple properties Assist all guest needs related to hotel operations Process payments Handle cash deposits Responsible for money drawer Run nightly reports Balance daily transactions Responsible for inputting and balancing income journal for multiple properties Assist all guest needs related to hotel operations Process payments Handle cash deposits Responsible for money drawer