Amber Mena

Client Success Manager at Accent Computer Solutions, Inc.
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Contact Information
us****@****om
(386) 825-5501
Skills

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Bio

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Credentials

  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Sep, 2022
    - Nov, 2024
  • Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
    Microsoft
    May, 2020
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Mar, 2022
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Nov, 2019
    - Nov, 2024

Experience

  • Accent Computer Solutions, A VC3 Company
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client Success Manager
      • Dec 2021 - Present

    • Systems Technician
      • Oct 2020 - Dec 2021

    • Support Specialist
      • Jan 2020 - Oct 2020

  • ZOTAC USA Inc.
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Rma Tech
      • Oct 2014 - Jan 2020

      •Verify malfunction of product •Maintaining positive customer experience •Procurement of viable equipment •Oversee or execute RMA company policy •Verify malfunction of product •Maintaining positive customer experience •Procurement of viable equipment •Oversee or execute RMA company policy

  • Time Warner Cable
    • Telecommunications
    • 700 & Above Employee
    • Assistant Account Executive
      • Apr 2014 - Aug 2014

  • NSI
    • EVS Technician
      • Nov 2013 - Apr 2014

      •Maintaining the hygienically clean standard of the building both inside and out. •Customer service •Self management •Time management •Attention to detail •Maintaining the hygienically clean standard of the building both inside and out. •Customer service •Self management •Time management •Attention to detail

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Oct 2012 - Nov 2013

      • Maintained updated product knowledge • Providing support to clients • Finding complete solutions • Maintained updated product knowledge • Providing support to clients • Finding complete solutions

  • RadioShack
    • United States
    • Blockchain Services
    • 700 & Above Employee
    • Sales Representative
      • Nov 2009 - Nov 2012

      •Concentration on Customer service •Bank reconciliation, including deposits and withdraws •Finding complete solutions •Keeping organization of the store •Concentration on Customer service •Bank reconciliation, including deposits and withdraws •Finding complete solutions •Keeping organization of the store

Education

  • Mt. San Antonio College

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