Experience

Outside Agents

• United States
• Hospitality
• 1 - 100 Employee

• Director of Digital Learning & Development

  • Nov 2016 - Present

  I'm responsible for creating and implementing digital training programs for our staff, and outside business owners. My team works towards creating high-value learning resources for travel agents of all backgrounds. Additionally, we also are responsible for the creation and implementation of new technologies for OutsideAgents.com. I'm responsible for creating and implementing digital training programs for our staff, and outside business owners. My team works towards creating high-value learning resources for travel agents of all backgrounds. Additionally, we also are responsible for the creation and implementation of new technologies for OutsideAgents.com.



Percepta

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Training Specialist - Ford Motor Company

  • Jul 2015 - Nov 2016

  I was the training specialist for Ford Motor Company's inbound marketing, marketing click to chat, and social media teams. • Complete all training records in accordance with ISO requirements. • Assist the ISD by logging creating and updating training materials. • Attend program calibration sessions, both internal and client. • Review, via side by side or recorded, customer calls prior to class for facilitation points. • Partner with Operations Team Leaders to assist trainees with the transition from classroom training to Academy Bay. • Recommend, evaluate and administer alternative training methods. • Facilitate all classroom tasks, i.e., assessments, evaluations, exercises, forms, etc. • Apply principles of adult learning. • Foster performance objective learning. • Seek to improve job knowledge by completing online training classes each year. Show less



Reservation Services International

• United States
• Travel Arrangements
• 1 - 100 Employee

• Director of Marketing

  • Oct 2013 - Jul 2015

  • Oversee all marketing efforts for RSI Vacations, including direct and email marketing, website content, and social media content • Research and report on marketing opportunities including new ways to obtain cooperative marketing funds, produce user generated content, and increase member engagement on the web and in the call centers • Define and track campaign effectiveness through metrics and sales goals • Work with front-line sales team to track member buying trends, determine projected demand for products and services such as pre-purchased condo inventory, agent incentives, and exclusive member offers • Supervise the Promo and Design teams to ensure promotional content goals are met such as number of promos, savings requirements, etc. while maintaining preferred partners' brand guidelines and pricing integrity • Manage new technology programs including API development and integration, content management system builds, website builds, etc. Show less



Travel Planners International

• United States
• Travel Arrangements
• 100 - 200 Employee

• Marketing and Business Development Representative; Social Media Specialist

  • Jun 2011 - Oct 2013

  • Assisted the marketing manager with the development and execution of marketing efforts including creating marketing plans for preferred suppliers, analyzing the success of digital marketing campaigns, and any additional business development needs • Developed and implemented programs to assist travel agents with growing their business by creating and facilitating training webinars, hosting live training programs, and offering marketing coaching sessions • Managed Travel Planners International's (TPI) social media presence by creating content, tracking metrics, and monitoring agent engagement • Created marketing pieces such as newsletters (print and digital), blog posts, e-blasts, website content, press releases, and other collateral to support company's and outside agents' marketing efforts Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandise Coordinator, Trainer

  • Jan 2005 - Oct 2012

  • Provided excellent guest service at the World of Disney, the largest specialty retail location in the world making over $90 million in annual revenue • Assisted the Disney Merchandise Leadership team with store operations by tracking daily sales goals, managing cast members, and acting as a liaison between guests, cast members and the World of Disney management team • Trained new cast members on store procedures and oversaw performance evaluations to ensure performance standards were met Show less



The Broach School

• Zephrhills, Fl

• Teacher

  • Aug 2007 - May 2010

  • Taught English and art to ESE students grades K - 12, planned and implemented lesson plans to fit needs of individual exceptional students in a differentiated classroom • Tracked each student's strengths, weaknesses, and progress to create an individualized education plan to maximize each student's ability to learn • Planned and executed school events and fundraisers to support current students and solicit prospects for enrollment • Taught English and art to ESE students grades K - 12, planned and implemented lesson plans to fit needs of individual exceptional students in a differentiated classroom • Tracked each student's strengths, weaknesses, and progress to create an individualized education plan to maximize each student's ability to learn • Planned and executed school events and fundraisers to support current students and solicit prospects for enrollment