Experience

Noramco™

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Manager, Supply Chain Customer Service & Sales Support

  • Jan 2023 - Present

• Supervisor, Customer Service Supply Chain

  • Apr 2021 - Dec 2022

• Sr. Customer Service Specialist/Sales Support

  • Jul 2016 - Apr 2021

  • Responsible for effectively and efficiently fulfilling customer orders and responding to or routing customer requests to the appropriate technical representative with a high level of speed and satisfaction. • Responsive to customer calls on complex supply/demand issues providing resolutions that satisfy both parties. • Resolve customer issues and keep customers informed about order or inquiry status, sometimes requiring additional research that is done in a timely manner • Maintain… Show more • Responsible for effectively and efficiently fulfilling customer orders and responding to or routing customer requests to the appropriate technical representative with a high level of speed and satisfaction. • Responsive to customer calls on complex supply/demand issues providing resolutions that satisfy both parties. • Resolve customer issues and keep customers informed about order or inquiry status, sometimes requiring additional research that is done in a timely manner • Maintain key systems for proper execution of order flow, including pricing and contract management (supply and confidentiality), as well as maintaining customer information in Salesforce and SAP • Participate in and represent customer service or sales and marketing in internal and external meetings and projects. • Process all domestic and export orders, verifying product availability by coordinating with various departments. • Review credit issues on orders and implement pricing changes, and other critical information in the shipment of Narcotics. • Serve as PAUSE Safety Den Leader for Rockwood office, to ensure participation in safety meetings, as well as disseminating applicable information



Johnson & Johnson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Coordinator

  • Sep 2011 - Jul 2016

  Worked at Noramco, Inc, a Johnson & Johnson Company, until it was divested in 2016. Worked at Noramco, Inc, a Johnson & Johnson Company, until it was divested in 2016.



Sterling Kitchen & Bath

• United States
• Design
• 1 - 100 Employee

• Sales Support

  • 2002 - 2011

  • Support minimum of five sales people, including Vice President of Sales • Oversee progress of eleven-plus developments being built by multiple known builders, such as Paone, Rouse Chamberlin Homes, and Granor Price • Work extensively in Microsoft Excel, maintaining customer pricing sheets. • Keep daily contact with Project Managers and installers to oversee site work. • Schedule houses, including cabinetry and countertop deliveries, as well as templating and installation… Show more • Support minimum of five sales people, including Vice President of Sales • Oversee progress of eleven-plus developments being built by multiple known builders, such as Paone, Rouse Chamberlin Homes, and Granor Price • Work extensively in Microsoft Excel, maintaining customer pricing sheets. • Keep daily contact with Project Managers and installers to oversee site work. • Schedule houses, including cabinetry and countertop deliveries, as well as templating and installation schedules. • Extensive knowledge of multiple cabinetry lines and countertop materials • Proficient in 20/20 8.1 design program as well as hand drafting layouts. • Complete and submit orders to all cabinetry and countertop vendors. • Double check all designs, layouts and pricing submitted by sales person prior to it being submitted to customer. • Create designs, layouts, perspectives and pricing for prospective customers • Attend and contribute to many events held by the Home Builders Association of Chester County (HBA). • Create full line sales manuals for all developments ranging from 15-200 units per development to be used as sales tools by the designers. Show less • Support minimum of five sales people, including Vice President of Sales • Oversee progress of eleven-plus developments being built by multiple known builders, such as Paone, Rouse Chamberlin Homes, and Granor Price • Work extensively in Microsoft Excel, maintaining customer pricing sheets. • Keep daily contact with Project Managers and installers to oversee site work. • Schedule houses, including cabinetry and countertop deliveries, as well as templating and installation… Show more • Support minimum of five sales people, including Vice President of Sales • Oversee progress of eleven-plus developments being built by multiple known builders, such as Paone, Rouse Chamberlin Homes, and Granor Price • Work extensively in Microsoft Excel, maintaining customer pricing sheets. • Keep daily contact with Project Managers and installers to oversee site work. • Schedule houses, including cabinetry and countertop deliveries, as well as templating and installation schedules. • Extensive knowledge of multiple cabinetry lines and countertop materials • Proficient in 20/20 8.1 design program as well as hand drafting layouts. • Complete and submit orders to all cabinetry and countertop vendors. • Double check all designs, layouts and pricing submitted by sales person prior to it being submitted to customer. • Create designs, layouts, perspectives and pricing for prospective customers • Attend and contribute to many events held by the Home Builders Association of Chester County (HBA). • Create full line sales manuals for all developments ranging from 15-200 units per development to be used as sales tools by the designers. Show less



McCormick Taylor, Inc.

• United States
• Civil Engineering
• 200 - 300 Employee

• Administrative Assistant

  • 1997 - 2002

  • Responsible for all administrative duties including preparing spreadsheets, tracking project budgets, coordinating purchases and maintaining office equipment, as well as word processing, filing and maintaining office library. • Prepare federally mandated inspection reports for the State Department of Transportation within their time restrictions. • Serve as Office Assistant for twelve people, fielding all phone calls and visitors to the office, as well as coordinating correspondence… Show more • Responsible for all administrative duties including preparing spreadsheets, tracking project budgets, coordinating purchases and maintaining office equipment, as well as word processing, filing and maintaining office library. • Prepare federally mandated inspection reports for the State Department of Transportation within their time restrictions. • Serve as Office Assistant for twelve people, fielding all phone calls and visitors to the office, as well as coordinating correspondence with the main office in Philadelphia. • Troubleshoot external as well as internal client problems and work with the clients to analyze how we could better suit their needs. Show less • Responsible for all administrative duties including preparing spreadsheets, tracking project budgets, coordinating purchases and maintaining office equipment, as well as word processing, filing and maintaining office library. • Prepare federally mandated inspection reports for the State Department of Transportation within their time restrictions. • Serve as Office Assistant for twelve people, fielding all phone calls and visitors to the office, as well as coordinating correspondence… Show more • Responsible for all administrative duties including preparing spreadsheets, tracking project budgets, coordinating purchases and maintaining office equipment, as well as word processing, filing and maintaining office library. • Prepare federally mandated inspection reports for the State Department of Transportation within their time restrictions. • Serve as Office Assistant for twelve people, fielding all phone calls and visitors to the office, as well as coordinating correspondence with the main office in Philadelphia. • Troubleshoot external as well as internal client problems and work with the clients to analyze how we could better suit their needs. Show less



After Hours Formalwear

• Retail
• 1 - 100 Employee

• Inside Sales Representative

  • 1997 - 2000

  • Responsible for sending out literature to potential customers as well as current clients. • Accounts receivable experience gained from working with the accounts on their statements and credits owed. • Accountable for pricing plans and the implementation of them. • Responsible for creating and editing reports and information necessary to the salespeople in the field. • Actively led the Wholesale department through transition to new company and its policies, as well as working with… Show more • Responsible for sending out literature to potential customers as well as current clients. • Accounts receivable experience gained from working with the accounts on their statements and credits owed. • Accountable for pricing plans and the implementation of them. • Responsible for creating and editing reports and information necessary to the salespeople in the field. • Actively led the Wholesale department through transition to new company and its policies, as well as working with the new company to upgrade computer programs to make troubleshooting more efficient and effective. Show less • Responsible for sending out literature to potential customers as well as current clients. • Accounts receivable experience gained from working with the accounts on their statements and credits owed. • Accountable for pricing plans and the implementation of them. • Responsible for creating and editing reports and information necessary to the salespeople in the field. • Actively led the Wholesale department through transition to new company and its policies, as well as working with… Show more • Responsible for sending out literature to potential customers as well as current clients. • Accounts receivable experience gained from working with the accounts on their statements and credits owed. • Accountable for pricing plans and the implementation of them. • Responsible for creating and editing reports and information necessary to the salespeople in the field. • Actively led the Wholesale department through transition to new company and its policies, as well as working with the new company to upgrade computer programs to make troubleshooting more efficient and effective. Show less