Experience

Ungerboeck

• United States
• Software Development
• 1 - 100 Employee

• Implementation Consultant

  • Jan 2022 - Present



Shedd Aquarium

• United States
• Museums, Historical Sites, and Zoos
• 300 - 400 Employee

• Manager, Special Event Operations

  • Feb 2019 - Dec 2021

  •Executed aquarium wide events for up to 3,000 guests•Liaised with event planners and support partners, championing theinterdepartmental event planning meetings• Project Manager for the Fix What Bugs You charter to streamline theevent planning process, including implementation of manual processimprovements and creation of institutional efficiencies• Spearheaded the search for a venue management software, analyzinginterviews, process mapping. user stories, peer research, and vendordemonstrations• Served as project lead for VenueOps software implementation• Chaired the cross-departmental Strategic Planning and AcceleratedRevenue Collaboration team, facilitating resource management,internal communications, and program cost-benefit analysis• Nimbly pivoted onsite events to virtual programming in 2020, devisingfour new virtual programs



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Catering and Conventions Manager

  • 2014 - 2019

  •Planned and executed events for the Park Event Operations Team andResort Banquet Team including weddings, media broadcasts, socialevents, and corporate conventions ranging in size from two guests tofull park buyouts with over 20,000 individuals• Oversaw approval process for over 200 venuesspanning across four theme parks, two waterparks, a sports complex,and resort convention centers• Managed a high-volume email correspondence inbox, receiving anaverage of 700 actionable items weekly, while maintaining a 24-hourturnaround deadline



Holland America Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Party Planner

  • 2008 - 2014

  •Travelled to all seven continents and over 90 countries while planningand executing shipboard events and activities• Inspected onboard venues to ensure accuracy and completion of dailyevent set up• Gained strong public speaking experience to audiences of over 1,000individuals• Trained new team members to ensure success in role •Travelled to all seven continents and over 90 countries while planningand executing shipboard events and activities• Inspected onboard venues to ensure accuracy and completion of dailyevent set up• Gained strong public speaking experience to audiences of over 1,000individuals• Trained new team members to ensure success in role



Dairy Queen

• United States
• Food and Beverage Services
• 700 & Above Employee

• Shift/Marketing Manager

  • Feb 2002 - Mar 2008



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• College Progam Intern

  • Aug 2005 - Jan 2006