Experience

Aetna Corp.

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Operations Coordinator

  • Mar 2017 - Present



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Workforce Management Specialist

  • May 2015 - Mar 2017

  Provision Cable Boxes, Telephone Numbers, and Modems Update Work Orders to Ensure Proper Coding Close Work Orders That Technicians Cannot Complete Answer Supervisor Calls and Direct To Proper Market • Dispatching Using Workforce Management to Route Technicians Monitor Automated Dispatch to Ensure Logical Routes Ensure Technicians Have Optimal Routes • Customer Contact Calling to Verify If Customer is Home Call Future Appointments to Pull In If Techs Need Work Pre-call Appointments That Risk Running Late

• Customer Service Representative

  • Mar 2014 - May 2015

  Customer service representative for the billing and retention departments. Answering inbound calls from customers to explain their bill, make authorized changes to their services, and schedule appointments with them as needed.



Exhibits Graphics Interiors

• United States
• Non-profit Organization Management

• Office Assistant

  • Feb 2009 - Sep 2010

  Accounts Receivable/Payable • Invoicing • Typing Proposals • Recording Purchase Orders • Answering/Directing Phone Calls • Receiving/Distributing Mail • Reconciling Bank Accounts Accounts Receivable/Payable • Invoicing • Typing Proposals • Recording Purchase Orders • Answering/Directing Phone Calls • Receiving/Distributing Mail • Reconciling Bank Accounts