Agricultural Packaging Specialist

• Oct 2023 - Present

Customer Account Coordinator

• Jun 2023 - Oct 2023

Customer Service Representative

• May 2018 - Jun 2023

Customer Service Representative

• May 2018 - Apr 2021

Order Processing Specialist

• May 2016 - May 2018

• Assist the Order Processing Supervisor with handling all aspects of the customer sample order cycle • Review information on all samples received for accurate and complete requests • Use resources when available to find missing information and determine when not enough information has been provided to proceed with testing • Enter all pertinent information into the Laboratory Information Management System for testing of samples and reporting to track through the chain of custody process. • Generate Certificates of Analysis’s following conclusions as indicated by Laboratory Work Instructions and/or Management • Convert reports that are completed and reviewed from Microsoft Word documents into Adobe files • Maintain sample cabinets with bag reports and audits • Support Sales Department in outsourcing functions • Prepare Subcontract test samples for shipment and complete Subcontract Laboratory submission forms in alignment with test requests • Merge and send subcontract lab reports to the client • Actively participate in producing quality work in each administrative process • Assisted in organization, safe keeping, and filing records and documents associated requirements for cGMP compliance Show less

Lead Inspection Technician and Office Administrator

• Sep 2013 - Nov 2015

• Assist with overall daily office operations and maintenance of equipment • Solve a variety of permitting and inspection issues with city municipalities • Work closely with sales representatives to resolve their account issues • Assist office staff with maintaining files and data records • Disperse incoming mail to correct recipients throughout the office • Organize files, develop spreadsheets, and scan documents • Assist upper management with a wide variety of miscellaneous tasks • Trained Permit Specialists and Office Administrators • Maintain office checkbook, supply inventory, office equipment • Audit time sheets for accuracy and completeness on a weekly basis • Delegate and coordinate activities of staff • Manage staff schedules, delegate and coordinate activities of staff Show less

Administrative Assistant

• Mar 2012 - Sep 2013

• Assist in the overall day to day branch work flow process • Process branch specific invoices • Answer a busy telephone switchboard for large office • Review forms for accuracy and completeness • Perform more advanced clerical functions including macro development, creating document templates, etc. • Participate in special projects as assigned including pre-audit help, updating client lists, etc. • Assist Adjusters with miscellaneous tasks including changing reporting units, printing labels, files, making volumes, helping with technical issues, etc. • Responsible for claims set-up including EDI claims, manual set ups, add-ons, and client specific claims • Head of Activities Committee to create extracurricular activities for employee engagement Show less

Executive Assistant

• Nov 2007 - Mar 2012

• Answer telephones, direct calls, and take messages, incoming/outgoing mail • Compute, record, and proofread data, records and reports • Review files, records, and other documents to obtain information to respond to requests • Inventory and order materials, supplies, and services • Confer with underwriters to aid in resolving mortgage application problems • Resolve escalated customer complaints or disputes • Process and prepare documents, business or government forms and expense reports • Compose outgoing correspondence as needed • Complete and mail bills, contracts, policies, invoices, or checks • Arrange for necessary maintenance and repair work • Train other staff members to perform work activities, such as using computer applications • Compute figures such as balances, totals, and commissions • Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors as needed • Maintain and update filing, inventory, mailing, and database systems Show less