Project Manager

• Aug 2022 - Present

Junior Implementation Specialist

• May 2022 - Present

Project Coordinator

• Sep 2011 - Apr 2022

Project Coordinator • Monitor project progress to ensure the project stayed in a "green" status • Created VSM (value stream maps) to pinpoint where efficiencies can be improved • Provide customer service support for procurement questions via phone, direct messaging, and email. • Coordinate on-shore and off-shore resources to ensure resource availability and tasks were being completed. • Manage and revise project governance and appropriate processes • Lead and execute project governance audits • Work with Lean Six Sigma methodology in mind • Monitor and control document repositories • Created/reviewed/edited detailed standard operating procedures on a continual basis • Executed projects based on predefined time and process limitations • Control security and compliance • Track and control expense costs • Manage physical and electronic visual board with metrics • Lead and execute project audits • Coordinate change requests with appropriate personnel • Manage the change control process and updating appropriate stakeholders • Work in an Agile environment Show less

Implementation Representative

• Jun 2008 - Aug 2010

Implemented training strategies for new and existing customers; which required travel and/or telephone support using web-based remote assistance, provided help desk solutions to existing customers during problematic instances due to the software application. Incorporated the Check21 implementation/strategies and provided training to new and existing customers and understand basic proof operations at banks. Consolidated, analyzed all productivity data and determined validity of the data. Received, screens, and prioritized all incoming correspondence, keeping Team Leaders and Management aware of client activities, meetings, and conferences and prepared briefing packages. Electronically made travel arrangements for new installations in both regional and local areas. Comprised all documentation and help files for internal and external use customers using word processing, excel spreadsheets, access, adobe, desktop publishing and utilized other internal software for creation of manuals. Maintained and recorded a schedule of meeting, tasks and events on Microsoft Outlook calendar. Handled all software support calls independently, created letters, reports, memorandums, reference slips and other communications from handwritten or rough drafts, conference call minutes and e-mail correspondence via Microsoft Excel and Word. Developed, maintained and designed a filing system for clients, personal, resources, and training information which included a variety of records, materials, i.e., curriculum and faculty for regional and local training programs, manuals and directions within guidelines. Show less

Implementation/Software Support

• Feb 2007 - Apr 2008

Implemented training strategies for new and existing customers; which required travel and/or telephone support using web-based remote assistance, provided help desk solutions to existing customers during problematic instances due to the software application. Handled all software support calls independently, created letters, reports, memorandums, reference slips and other communications from handwritten or rough drafts, conference call minutes and e-mail correspondence via Microsoft Excel and Word. Incorporated the Check21 implementation/strategies and training to new and existing customers. Show less