Experience

Americhem International, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Service Coordinator

  • juin 2019 - - aujourd’hui

  Janitorial supply company serving all industries from school and hospitals to hotels and restaurants and everything in between. Promoted to Service Coordinator within 4 months of hire.Oversee a team of 3 technicians and 2 installers, create schedules, andapprove timecards and PTO.Field customer calls and emails for service related issues and questions.Write detailed repair quotes and orders for our customers using DDI.Sourcing and ordering parts to complete the repairs.Read schematics and machine breakdowns to find correct parts.Complete billing and invoicing for the service department..Manage scheduling of all service calls and PM's for 400 Ollie's and PlanetFitness locations.Work hand in hand with sales force to find products and cleaning equipmentfor customers.Aid in building long lasting relationships with new and existing customers.



Hotel Indigo

• Hospitality
• 500 - 600 Employee

• Front Desk Supervisor | Executive Housekeeper

  • août 2018 - juin 2019

  Hired as Front Desk Supervisor; promoted to Executive Housekeeper byGeneral Manager when position became open.Responsible for hiring & managing a team of 20-30 people.Completed orientation and ongoing training for all housekeeping & laundryteam members.Inspected 140 guest rooms every day.Served as Manager on Duty and conducted morning huddles.Maintained a cleanliness score above 90%, exceeding IHG Brand Standards.Conducted monthly educational team meetings and training sessions.Increased customer service ratings through personable service.Created lasting relationships with guests that built loyalty and drove hotelrevenue.Trained new staff on correct procedures, compliance requirements andperformance strategies.



Harvest Seasonal Grill & Wine Bar

• United States
• Restaurants
• 1 - 100 Employee

• Assistant Events Coordinator | Server Trainer

  • 2014 - 2017

  Served guests with a positive, guest-first attitude.Coordinated booking, set up and execution of private off-site events.Created contracts and handled deposits for private events through the Gathersystem.Managed administrative logistics of events planning, including contractsigning, fee collection, event booking and event promotions.Assigned work tasks and coordinated activities of dining room personnel toprovide prompt and successful service to patrons.Created incentive-based performance tracking systems to encourage positiveand energetic service execution.Supervised dining table set-up to prepare for diversity of event types,following strict service standards.Observed participants and provided corrective measures for skill improvement.



Carabbas Italian Grill

• Lead Server Trainer | Lead Training Coordinator

  • 2011 - 2014

  Taught staff how to deliver outstanding service to every customer withoutsacrificing profit objectives.Educated bartenders, clerks, and servers on responsible service protocols.Fostered positive environment of learning to support and develop proficientcertified servers to limit liability.Increased sales significantly by upselling higher-end products to customers.Resolved guest and employee complaints to maintain complete customersatisfaction and workforce effectiveness.Carried out complete opening, closing and shift change duties to keeprestaurant working efficiently and teams ready to meet customer needs.



Holiday Inn Hotel & Suites

• Hospitality
• 700 & Above Employee

• Banquet Server

  • 2009 - 2012

  Provided friendly, courteous service to create memorable moments for guests.Maintained customer satisfaction with timely table check-ins to assess foodand beverage needs.Delivered catered food and supplies to facility for on-time set-up.Fostered enjoyable event atmosphere through friendly guest interactionsMaintained flexible work schedule including evenings, weekends and on-call tomeet event needs.Arranged linens and table settings according to seating plan and event theme.

• Restaurant Supervisor | Server

  • 2007 - 2009

  Created daily specials & trained staff on suggestive selling.Restructured side work & detailing to increase server efficiency.Monitored staff performance, enforcing adherence to policies, procedures,regulations, health codes, license requirements, and top service standards.Coordinated with kitchen employees and front of house personnel toconsistently drive smooth operations.Directed both FOH and BOH employees through daily tasks and monitoredperformance throughout day.Coordinated promotion of special menu items, motivating wait staff to increasesale of new specials and bundles.Monitored adherence to corporate policies, procedures, and standards as wellas industry health and safety regulations.Designed special drink and cocktail offerings on monthly basis as part ofseasonal offerings.