Amber Jones
Support Specialist at Endcrawl.com- Claim this Profile
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Topline Score
Bio
LinkedIn User
Amber is a pleasure to work with! She has a can do and will do attitude. Amber's attention to detail, high expectation of herself in quality and accuracy allows Amber to not only think of her performance but the experience of those around her. Amber is always willing to lend a hand to those who may need additional support, even when she is continuing learning herself. Amber is positive, honest, transparent and friendly. Amber is proactive in communicating her needs as well as any observation she may encounter that needs immediate attention. Amber brings a wealth of experience to any role that involves customers and is a fast learner. It is my pleasure to recommend Amber. She'd be a true asset to any team she's considered for!
LinkedIn User
Amber is a pleasure to work with! She has a can do and will do attitude. Amber's attention to detail, high expectation of herself in quality and accuracy allows Amber to not only think of her performance but the experience of those around her. Amber is always willing to lend a hand to those who may need additional support, even when she is continuing learning herself. Amber is positive, honest, transparent and friendly. Amber is proactive in communicating her needs as well as any observation she may encounter that needs immediate attention. Amber brings a wealth of experience to any role that involves customers and is a fast learner. It is my pleasure to recommend Amber. She'd be a true asset to any team she's considered for!
LinkedIn User
Amber is a pleasure to work with! She has a can do and will do attitude. Amber's attention to detail, high expectation of herself in quality and accuracy allows Amber to not only think of her performance but the experience of those around her. Amber is always willing to lend a hand to those who may need additional support, even when she is continuing learning herself. Amber is positive, honest, transparent and friendly. Amber is proactive in communicating her needs as well as any observation she may encounter that needs immediate attention. Amber brings a wealth of experience to any role that involves customers and is a fast learner. It is my pleasure to recommend Amber. She'd be a true asset to any team she's considered for!
LinkedIn User
Amber is a pleasure to work with! She has a can do and will do attitude. Amber's attention to detail, high expectation of herself in quality and accuracy allows Amber to not only think of her performance but the experience of those around her. Amber is always willing to lend a hand to those who may need additional support, even when she is continuing learning herself. Amber is positive, honest, transparent and friendly. Amber is proactive in communicating her needs as well as any observation she may encounter that needs immediate attention. Amber brings a wealth of experience to any role that involves customers and is a fast learner. It is my pleasure to recommend Amber. She'd be a true asset to any team she's considered for!
Credentials
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Become a Digital Trust & Safety Leader
LinkedInJun, 2023- Sep, 2024 -
Become a Trauma Informed Leader
LinkedInJun, 2023- Sep, 2024 -
Certified Copyeditor
Writer's Digest UniversityNov, 2020- Sep, 2024 -
Certified Mental Health First Aider
Mental Health First Aid USAJun, 2023- Sep, 2024 -
Certified Advocate
National Organization for Victim Assistance NOVAJun, 2023- Sep, 2024
Experience
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Endcrawl.com
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Software Development
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1 - 100 Employee
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Support Specialist
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Jul 2023 - Present
Endcrawl manages, designs, and outputs your film's end credits. It is web-based Software as a Service (SaaS). Created with post supers, producers, and editors in mind, it's a perfect tool for filmmakers of all stripes. Design chops are not required. Endcrawl will output stills, QuickTimes, and final uncompressed DPX files. Endcrawl manages, designs, and outputs your film's end credits. It is web-based Software as a Service (SaaS). Created with post supers, producers, and editors in mind, it's a perfect tool for filmmakers of all stripes. Design chops are not required. Endcrawl will output stills, QuickTimes, and final uncompressed DPX files.
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Lyft
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Iran
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Internet
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1 - 100 Employee
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Safety Policy and Community Compliance Specialist
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Sep 2022 - Apr 2023
In my role at Lyft I investigated and resolved a wide variety of escalated safety concerns. By doing so I advocated for all members of the Lyft community, helping to instill trust in the Lyft platform and improve people’s lives with the world’s best transportation. In my role at Lyft I investigated and resolved a wide variety of escalated safety concerns. By doing so I advocated for all members of the Lyft community, helping to instill trust in the Lyft platform and improve people’s lives with the world’s best transportation.
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Coinbase
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Marketing Services
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Senior Platform Integrity Analyst (100% Remote)
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Nov 2021 - Jun 2022
One of a small group of moderation policy experts crafting a new approach to content moderation in a Web3 environment. * Supported content policy development, documentation, training, and execution for the Coinbase NFT Marketplace platform from the ground up, in close collaboration with the Senior Policy Manager. * Designed, drafted, and published internal documentation (Confluence) and created other training materials for internal stakeholders, as well as third-party vendor support staff in an agile and continuously evolving environment. * Provided and developed onboarding training for new team members on policy, documentation, workflows, and team operations. * Built workflows, processes, and procedures for multiple content moderation work streams, including tooling workflows, escalation procedures, and cross-functional support to other stakeholder teams and executive leadership. * Was a subject matter expert for all established content moderation policies, supporting gray area cases, edge cases, and case escalations. * Led multiple calibration meetings a week between both Trust and Safety/Legal and third-party vendor staff to ensure everyone was on the same page as policies rapidly developed. * Championed more nuanced approaches to controversial material, including but not limited to adult content and animal cruelty. * Pushed for resiliency tools, processes, and training within the content moderation department for both full-time employees and our third-party vendor partners. * Partnered closely with product and engineering to support internal tooling development, testing, and triaging. Show less
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OkCupid
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Technology, Information and Internet
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1 - 100 Employee
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Senior Community Moderation Responder (100% Remote)
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Mar 2018 - May 2021
While still fulfilling all the duties of my previous role with the company, I have added higher-level Safety activities to my skillset, including coordination with other Match Group companies. I have also served as a liaison between the company and a dedicated team of volunteers working to ban scammers, obscenity, and other Terms of Service violators.Additionally, I initiated and significantly contributed to a project focused on addressing the issue of white supremacy on our platform. I have also worked to improve suicide prevention resources sent out to at-risk users. Show less
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Community Moderation Responder (100% Remote)
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May 2017 - Mar 2018
By working in Trust and Safety I protect OkCupid's brand and reputation, reduce financial losses, and build trust with our users. This includes (but is not limited to) enforcing our Community Guidelines and Terms of Service, removing suspicious and inappropriate content, fraud prevention, and mitigating bad experiences for our users. My focus in particular is on more sensitive situations requiring empathy, patience, and excellent communication skills.
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Project Coordinator/Workload Manager (100% Remote)
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Jul 2013 - May 2017
Technician coordinator for technology support engineers across 30+ US-based Boeing sites. Technician coordinator for technology support engineers across 30+ US-based Boeing sites.
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Electronic Arts (EA)
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United States
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Entertainment Providers
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700 & Above Employee
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Quality Assurance Tester/Floor Lead
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Jul 2012 - Jun 2013
Floor Lead for a team of 12-20 software quality assurance testers for several EA online games. Ensured that software met game design specifications, was tested for bugs, and maintained continuity between the story board design and the games’ execution. Floor Lead for a team of 12-20 software quality assurance testers for several EA online games. Ensured that software met game design specifications, was tested for bugs, and maintained continuity between the story board design and the games’ execution.
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Bank of America
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United States
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Banking
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700 & Above Employee
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Teller Audit Supervisor
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Jun 2011 - Jun 2012
Supervised a team of four teller compliance associates. Supervised a team of four teller compliance associates.
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Mobile Jam
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United States
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Customer Service Manager
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Jan 2010 - May 2011
Customer service manager for a start-up social networking company. Customer service manager for a start-up social networking company.
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Peekay Boutiques Inc.
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United States
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1 - 100 Employee
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Store Manager
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Mar 2008 - Dec 2009
General Manager of a specialty retail boutique with 5 employees. General Manager of a specialty retail boutique with 5 employees.
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Education
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1998 - 2007
Louisiana State University
Bachelor's degree, General Studies
Community
