Commercial Lines Underwriter

• Nov 2022 - Present

Worker's Compensation Underwriter

• Jul 2018 - Nov 2022

• Underwrite new and renewal risks and associations within procedures and established authority. Evaluate risk characteristics, loss history, and loss control to determine pricing that is not excessive, inadequate or unfairly discriminatory. • Take a lead role in the relationship management of customers and agents: Anticipate and arrange for delivery of safety services to customers; coordinate and participate in claim discussions where necessary and provides underwriting expertise in meeting the ongoing service needs of customers. • Provide technical guidance and information to business unit functions (underwriting, safety services, premium audit, customer service, claims, etc.). • Actively participate in professional meetings, assigned tasks, account management, continuing education and projects. Show less

Personal Lines Underwriter

• Mar 2015 - Jul 2018

• Analyze and review lines of business to develop recommendations and assist in achieving and maintaining a profitable book of business • Responsible for acceptance, continuation, proper pricing, placement and termination of risk or other policy limitations within assigned levels of authority. • Serves as a resource to agency leadership and agents in support of company programs. • Consults/communications/advises Agents and policyholders on company and industry policies in their assigned area regarding loss mitigation, loss control; and marketing opportunities • Monitor team and department production and status. May perform quality control checks, advising management of concerns. • Served as a temporary Underwriting Service Support Supervisor and performed the tasks needed for the supervisory role during that time. • Co-facilitates training of newly contracted agents to provide knowledge necessary to be successful in first year of business. Show less

Transition Coordinator

• Aug 2014 - Mar 2015

Work with multidisciplinary team of medical pracitioners, registered nurses, peer support and behavioral health specialists to provide medical services and treatment needs for patients. Complete initial assessment and coordination of care with existing service providers and discharge planning services. Facilitate individual and group counseling sessions. Complete benefit verification and authorization for services. Work with multidisciplinary team of medical pracitioners, registered nurses, peer support and behavioral health specialists to provide medical services and treatment needs for patients. Complete initial assessment and coordination of care with existing service providers and discharge planning services. Facilitate individual and group counseling sessions. Complete benefit verification and authorization for services.

Case Manager/Therapist - Intern

• Aug 2008 - Aug 2009

Customer Service Supervisor

• Nov 2002 - Jun 2007

Determine plans to drive sales & follow through, meeting monthly sales incentive goals. Supervise sales associates to motivate and ensure customer satisfaction. Train and coach new and existing sales associates on policies and procedures. Create a fun and enjoyable work environment for sales associates. Develop weekly and monthly budget goals for the store. Assign weekly associate’s work schedule on Staffworks computer system. Interview potential sales associates and train new employees. Implement highly polished leadership and communication skills daily. Show less