Experience

AltF Coworking

• India
• Real Estate
• 1 - 100 Employee

• Center Manager-Operations

  • Jun 2023 - Present

  Gurugram, Haryana, India



Epic City Contracting LLC

• Assistant General Manager

  • Apr 2021 - Dec 2022

  Dubai, United Arab Emirates



TX Group

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Relationship Manager

  • Nov 2020 - Apr 2021

  Dubai, United Arab Emirates Build relationships with key employees among customers Create plans to address clients business needs Advise clients on creating profitable processes Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set… Show more Build relationships with key employees among customers Create plans to address clients business needs Advise clients on creating profitable processes Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Collaborate with internal teams Using CRM applications for managing and accessing the customers database Show less



BISO NA BISO SARL

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Assistant Manager-Operations

  • Nov 2017 - Aug 2020

  Democratic Republic of the Congo Greet & welcome clients/ customers in the Quick service restaurant, respond efficiently and accurately to customer complaints Coordinate daily Front of the House and Back of the House restaurant operations Perform restaurant opening and closing activities and organize management of repair and maintenance issues Analyze the restaurant’s sales, profitability levels, create and implement strategic plans to achieve sales goals Create email correspondence to enhance client communication… Show more Greet & welcome clients/ customers in the Quick service restaurant, respond efficiently and accurately to customer complaints Coordinate daily Front of the House and Back of the House restaurant operations Perform restaurant opening and closing activities and organize management of repair and maintenance issues Analyze the restaurant’s sales, profitability levels, create and implement strategic plans to achieve sales goals Create email correspondence to enhance client communication and maintain sales calendar Ensure compliance with sanitation and safety regulations Assist head chefs in planning and co-ordinating restaurant menus keeping trend and competition information in mind Interview, hire and train new employees to work in different positions at the restaurant Make certain that all staff members comply with the safe food handling procedures Formulate work schedules every week and outline each staff member’s work duties Appraise staff performance and provide feedback to improve productivity Supervise food preparation and cooking activities to ensure compliance with health and hygiene principals of the restaurant Assist restaurant management in developing and implementing core business and marketing plans Recommend ways to reach a broader audience (e.g. promo, BOGO offers, discounts and social media ads) Monitor restaurant budgets and food cost, keep track of inventory and order supplies as needed Monitor from end presentation and ensure that restaurant service and quality standards are constantly met Prepare DSR, WSR, MSR, Cash Audit Reports & MIS Show less



Advanced Hair Studio India

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Sr. Executive

  • May 2017 - Oct 2017

  New Delhi Area, India Greet & welcome clients and direct them to the appropriate department Receive, direct and relay telephone calls/messages to the concern Respond to customer inquiries/ complaints Coordinate with sales team by managing calendars, organizing client’s files and documents, and communicating client information to representatives, management, or other staff as needed Qualifying leads by speaking to the client and distributing the same to sales Record and handle all incoming and outgoing… Show more Greet & welcome clients and direct them to the appropriate department Receive, direct and relay telephone calls/messages to the concern Respond to customer inquiries/ complaints Coordinate with sales team by managing calendars, organizing client’s files and documents, and communicating client information to representatives, management, or other staff as needed Qualifying leads by speaking to the client and distributing the same to sales Record and handle all incoming and outgoing couriers Inform clients of unforeseen delays or problems, or work with renewal executive to inform clients of delays and problems (as well as to solve those problems) Client relations at FD and lounges and daily admin activity, ensure reception, visitors lounge is tidy and presentable Respond to clients inquiries, provide accurate information in person and via phone call/email Show less



Cushman & Wakefield

• United States
• Real Estate
• 1 - 100 Employee

• Guest Relationship Executive

  • Nov 2016 - Jan 2017

  Gurgaon, India Welcome visitors and guests and direct appropriately, arranging maintenance visits and logging the duration thereof Receive, direct and relay telephone messages to the concern Record and handle all incoming and outgoing couriers Respond to visitor’s, clients & tenants inquiries; assist in the planning and preparation of meetings, conferences & conference telephone calls provide administrative services as requested by management Provide upscale guest service experiences for… Show more Welcome visitors and guests and direct appropriately, arranging maintenance visits and logging the duration thereof Receive, direct and relay telephone messages to the concern Record and handle all incoming and outgoing couriers Respond to visitor’s, clients & tenants inquiries; assist in the planning and preparation of meetings, conferences & conference telephone calls provide administrative services as requested by management Provide upscale guest service experiences for clients Ensure clients are properly greeted upon their arrival Oversee check-in and check-out procedures Promptly address guests requests Actively listen to and resolve complaints Ensure special clients, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between clients and staff and follow up to ensure we resolve their concerns Inform clients & tenants about our services Promote all property amenities, conveniences and programs offered Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures Appraise team’s performance and produce regular reports Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience Examine daily duties, assign tasks and check on progress Analyze customer feedback from the THC guestbook and online reviews and suggest ways to improve ratings Establish friendly relationships with tenants i.e. Samsung, Corporate Edge, Hero Motar Corps, The Executive Center, Facebook, Gartner, DLF Brands, Whisky Samba, Cheil India, Future First and so on Show less



De Renaissance Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Admin Cum Operations Manager

  • Jun 2013 - Jun 2016

  Nigeria Engaged in day-to-day administrative activities & proper coordination with all employees; contributed to making the organization process driven with the implementation of new process and ideas; Introduced Opera PMS & Micros in the hotel and get it installed, also trained subordinates Planned various marketing strategies and prepared platform for the hotel to bring business from various social networking sites to increase the volume and get maximum profit (namely Trip Advisor, Facebook… Show more Engaged in day-to-day administrative activities & proper coordination with all employees; contributed to making the organization process driven with the implementation of new process and ideas; Introduced Opera PMS & Micros in the hotel and get it installed, also trained subordinates Planned various marketing strategies and prepared platform for the hotel to bring business from various social networking sites to increase the volume and get maximum profit (namely Trip Advisor, Facebook, Twitter, Booking.com, Pinterest, Google+, Hotels.ng, Jovago.com, Hotelbeds, Expedia etc.) Conduct regular operations team meetings with all the HOD daily/weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to the General Manager Established and maintained customer relationship with new & existing clients through emails, phone calls & personal visit; managed communications regarding billing & invoice Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc) Anticipate all guest needs and respond promptly & accordingly, also assisted time to time front end department by taking bulk booking of rooms and banquet, also generate invoice and PO against the guest request Randomly inspecting the stores (F&B/Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F&B Manager & Chef on duty Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase Responsible for the overall management of the hotel operation

• Front Office Manager

  • Nov 2012 - May 2013

  Nigeria Engaged in training, cross-training and retraining of all front office personnel; participated in the selection of front office personnel; scheduled the front office staff & supervised workload during shifts; evaluated the job performance of each front office employee Monitored master key control, verified to see that accurate room status information was maintained Supervised VIP guest movements and resolved guest problems quickly and courteously; updated group information and maintained,… Show more Engaged in training, cross-training and retraining of all front office personnel; participated in the selection of front office personnel; scheduled the front office staff & supervised workload during shifts; evaluated the job performance of each front office employee Monitored master key control, verified to see that accurate room status information was maintained Supervised VIP guest movements and resolved guest problems quickly and courteously; updated group information and maintained, monitored & prepared group requirements as well as relayed information to the appropriate personnel; reviewed and completed credit limit report; worked within the allocated budget for front office Received information from the previous Shift Manager; checked cashiers in and out and verified banks & deposits at the end of each shift; conducted regularly scheduled meetings of front office personnel; ensured implementation of all hotel policies and house rules Enforced all cash management, check-cashing and credit policies; ensured that all front office employees were present in prescribed dress codes every day; upheld the hotel's commitment to hospitality; prepared performance reports related to front office Maximised room revenue and occupancy by reviewing status daily; analysed rate variance, monitored credit report and maintained close observation of daily house count; supervised selling status of house daily flash report, allowance & so on; supervised high profile guests and took appropriate action for the same Operated all aspects of Front Office Computer System including software maintenance, report generation and analysis, and simple configuration changes; prepared revenue and occupancy forecasting Ensured that employees were attentive, friendly, helpful and courteous to all guests, managers as well as other employees; maintained required parts of all front office and stationery supplies; reviewed daily front office work and activity reports generated by Night Audit



IBM Global Process Services

• Technical Service Operations Executive

  • Nov 2011 - Sep 2012

  Gurgaon, India Worked for client-Hertz, biggest car rental company in Oklahoma, US Coordinated with team members in the development of organizational information systems; engaged in B2B working environment; managed troubleshooting and escalation on phone calls and routed ticket to the next level Support Team if the issues were not resolved Identified process bottlenecks and built new solutions; developed procedures and standards to enhance ongoing business projects; monitored and managed the… Show more Worked for client-Hertz, biggest car rental company in Oklahoma, US Coordinated with team members in the development of organizational information systems; engaged in B2B working environment; managed troubleshooting and escalation on phone calls and routed ticket to the next level Support Team if the issues were not resolved Identified process bottlenecks and built new solutions; developed procedures and standards to enhance ongoing business projects; monitored and managed the troubleshooting of Lotus Notes, Outlook, Webmail, Domain Account, VPN, E-token and Active Directory Ensured to provide 100% CSAT, followed the SOP and maintained the SLA Show less



Mahfooz International - India

• Business Development Manager

  • Jun 2010 - Nov 2011

  New Delhi Area, India Created properties, pitched the same as well as helped the team for ideation on various concepts Evolved market segmentation & penetration strategies to achieve targets; installed a marketing lead throughout the business; reported to establish effective and strong network of marketing & sales; developed the marketing strategy and planned and managed clients Measured success & ensured timely delivery and developed guidelines for the same; engaged in the selection of candidates, scheduled… Show more Created properties, pitched the same as well as helped the team for ideation on various concepts Evolved market segmentation & penetration strategies to achieve targets; installed a marketing lead throughout the business; reported to establish effective and strong network of marketing & sales; developed the marketing strategy and planned and managed clients Measured success & ensured timely delivery and developed guidelines for the same; engaged in the selection of candidates, scheduled interviews and managed the entire candidate journey Enhanced organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments Protected organisation's value by keeping information confidential Show less