Experience

Digilock
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Sales Service Coordinator

  • Jun 2023 - Present

NRG Energy
• United States
• Consumer Services
• 700 & Above Employee
• Customer Care Professional

  • Jun 2022 - Jun 2023


Spruce Power

• United States
• Services for Renewable Energy
• 1 - 100 Employee

• Senior Customer Service Representative

  • Oct 2020 - May 2022

  Resolving customer needs. Developing team members. Creating training materials and leading training classes. Analyzing data to address customer needs. Meeting KPI goals. Resolving escalated customer issues. Resolving customer needs. Developing team members. Creating training materials and leading training classes. Analyzing data to address customer needs. Meeting KPI goals. Resolving escalated customer issues.



Fairfield Inn & Suites by Marriott

• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Feb 2018 - Jul 2020

  Assisting guest with needs and providing excellent and efficient customer service. Night time audit duties. Processing payroll. Training and developing staff. Creating training materials. Exceeding Marriott standards. Interviewing and onboarding staff. Assisting guest with needs and providing excellent and efficient customer service. Night time audit duties. Processing payroll. Training and developing staff. Creating training materials. Exceeding Marriott standards. Interviewing and onboarding staff.