Mortgage Loan Processor

• Mar 2021 - Present

Bar Manager

• Jan 2022 - Present

Club Manager/H2I

• May 2018 - Mar 2021

> Responsible for the day to day operations of club including contacting potential and current members, generating leads, selling memberships and personal training, club maintenance and community outreach.> Oversee and train all staff (Member Experience Manager and Personal Trainers) and coordinate a cleaning staff through ODC Inc. > Minimize attrition by improving club culture, maintain contact with current members via phone calls, in club contact, email and social media platforms, ensure each member has a coach and maintain a certain level of club cleanliness. Show less

Member Experience Manager

• Feb 2017 - May 2018

> Responsible for helping members "get to a healthier place" by serving as a "guidance counselor" to all members, an "educator and mentor" for all training staff, and a "strategist" for employer. > Ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, prescribing the right combination of self-guided, group or one-on-one workouts, and managing the retention score to ensure a meaningful relationship for the lifetime of the member. > Work in conjunction with the H2I and trainers in a customer service role to get members in the front door, and keep members from leaving out the back. > Strategize, organize and promote programs across several areas including community, self-directed. virtual, group and personal training. > Organize the training team help with general upkeep of the club, assist in community outreach and positively influence member acquisition. Show less

Cardiac Rehab Staff

• Sep 2016 - Feb 2017

Group Fitness Instructor

• Sep 2016 - Feb 2017

> Safely and effectively lead group fitness classes including Outdoor Bootcamp, Water Exercise, MS Water Exercise, and Cycling. > Provided a safe and fun environment for each class including formulating new routines, coordinating music and recording attendance. > Promoted knowledge of proper group fitness components including the dynamics of Group Fitness.

Health and Wellness Intern

• Jun 2016 - Sep 2016

Default Counselor III

• Jul 2010 - May 2016

> Managed a list of accounts and contacted customers within lender guidelines, as well as performed all deparmental policies and procedures regarding acccounts. > Performed Supervisor duties while acting as night supervisor including taking excalated calls, ensuring employees were perfoming as expected, shutting down call systems and shutting down floor for the night. > Designed and implemented a department wide promotion. > Recieved promotions from Collector I, to Collector II, and finally to Collector III. Show less