Experience

York Volkswagen

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Receptionist

  • Apr 2014 - Present

  This role involves being the first point of contact for any customers who walk into the showroom or call the dealership via telephone. I have to be well presented at all times along with being approachable and able to adapt to deal with all kinds of people. I also have to have an excellent relationship with the managers and staff on site to understand their priorities and when I am able to utilise their time to resolve any customer complaints or queries.On top of improving on my customer service skills I have also gained experience in booking customers in for the service department and using a switchboard. I take full responsibility for the reception/showroom hosts overtime which involves getting it signed off and submitted to Head Office within the deadlines set for payroll purposes and I have spent time with the sales administrator learning ad-hoc tasks.



MASONS ARMS PUBLIC HOUSE LIMITED

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Waitress and Kitchen Porter

  • May 2010 - Apr 2014

  Here I was the first point of contact for the general public to take orders off for food and drinks, I would then to help create a warm friendly atmosphere for them ensuring that they are satisfied with food, drinks and anything else they may need.Part of my role here was to help promote any new additions to the menu’s by having an extensive knowledge of the dishes available. It was essential to have a strong team in this role to enable good levels of communication throughout all staff making sure there was a smooth transaction of food from the kitchen to the customer.I would also be responsible for handling cash, taking payments and helping the bar with serving and replenishing stock.Here I had to take pride in my appearance and be approachable at all times.



Scarcroft Primary School

• Classroom Assistant (volunteering)

  • Jul 2011 - Apr 2013

  Here I was to work under the instruction of the teacher to help plan and prepare activities for the classroom, to support children in small groups and helping with the transitions from classrooms to lunch and to play areas. It was essential I was able to communicate with parents when necessary in regards to performance and behaviour of their child. Ad-hoc tasks included helping mark work under the instruction of the teacher. Here I was to work under the instruction of the teacher to help plan and prepare activities for the classroom, to support children in small groups and helping with the transitions from classrooms to lunch and to play areas. It was essential I was able to communicate with parents when necessary in regards to performance and behaviour of their child. Ad-hoc tasks included helping mark work under the instruction of the teacher.