Experience

The Grand Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • Nov 2019 - Present



SIX

• Assistant Manager

  • May 2016 - Nov 2019

  As assistant manager, I was responsible for ensuring each shift ran smoothly and maintained excellent communication throughout the restaurant staff. I also had to effectively handle customer complaints and work to prevent them in future. As assistant manager, I was responsible for ensuring each shift ran smoothly and maintained excellent communication throughout the restaurant staff. I also had to effectively handle customer complaints and work to prevent them in future.



English's of Brighton

• Waitress

  • Mar 2016 - Apr 2016

  Serving customers to a high standard, similar to that of silver service, developing a highly tuned knowledge of an extensive wine list while understanding the responsible and local sustainable sourcing of all the products used. Adapting to a highly sophisticated atmosphere and adhering to a fine dining service style. Serving customers to a high standard, similar to that of silver service, developing a highly tuned knowledge of an extensive wine list while understanding the responsible and local sustainable sourcing of all the products used. Adapting to a highly sophisticated atmosphere and adhering to a fine dining service style.



Proud Cabaret Brighton

• Head Waitress

  • Jan 2016 - Feb 2016

  In charge of shift runs and maintaining efficient communication between all staff, as well as formal dining room set up (flexible and often changing around performances), and bar service.Within this role I began training for Assistant General Manager and therefore gained experience in cashing up, end of night reports, using the Excel spreadsheets and working with forecasts. In charge of shift runs and maintaining efficient communication between all staff, as well as formal dining room set up (flexible and often changing around performances), and bar service.Within this role I began training for Assistant General Manager and therefore gained experience in cashing up, end of night reports, using the Excel spreadsheets and working with forecasts.



Revenge Bar/Club

• Bartender

  • Dec 2015 - Jan 2016

  Serving drinks in a fast paced busy central Brighton bar/club whilst implementing a responsible alcohol sales policy including ID’ing customers and assessing inebriation, regular stock replenishment, handling cash and card transactions. Serving drinks in a fast paced busy central Brighton bar/club whilst implementing a responsible alcohol sales policy including ID’ing customers and assessing inebriation, regular stock replenishment, handling cash and card transactions.



Jamies Italian

• Waitress

  • Feb 2014 - Nov 2015

  Key holder of the restaurant, and responsible for stocks and hygiene management as well as welcoming guests and using the QSR booking system, waiting on tables, using Micros till system and handhelds, learning and selling daily specials, training new members of floor staff and developing a vast knowledge of the food and drink menus. Ran sections of up to 12 tables, and shifts on the bar including preparing cocktails. Key holder of the restaurant, and responsible for stocks and hygiene management as well as welcoming guests and using the QSR booking system, waiting on tables, using Micros till system and handhelds, learning and selling daily specials, training new members of floor staff and developing a vast knowledge of the food and drink menus. Ran sections of up to 12 tables, and shifts on the bar including preparing cocktails.