Amber F.
Business Founder/Owner at Fritz Tattoo Supply- Claim this Profile
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English -
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Spanish Limited working proficiency
Topline Score
Bio
Julie Fofana
Amber is an excellent business manger professional! She thinks outside the box to get tasks completed. Her customer service is outstanding! She truly had the drive and Enthusiasm to make things happen. Calm and cool when faced with any Challenge that comes around. She is also a great team player. If you’re looking for a hard worker wit great ethics she’s your girl!
Julie Fofana
Amber is an excellent business manger professional! She thinks outside the box to get tasks completed. Her customer service is outstanding! She truly had the drive and Enthusiasm to make things happen. Calm and cool when faced with any Challenge that comes around. She is also a great team player. If you’re looking for a hard worker wit great ethics she’s your girl!
Julie Fofana
Amber is an excellent business manger professional! She thinks outside the box to get tasks completed. Her customer service is outstanding! She truly had the drive and Enthusiasm to make things happen. Calm and cool when faced with any Challenge that comes around. She is also a great team player. If you’re looking for a hard worker wit great ethics she’s your girl!
Julie Fofana
Amber is an excellent business manger professional! She thinks outside the box to get tasks completed. Her customer service is outstanding! She truly had the drive and Enthusiasm to make things happen. Calm and cool when faced with any Challenge that comes around. She is also a great team player. If you’re looking for a hard worker wit great ethics she’s your girl!
Credentials
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Standard CPR/AED
National Health and Safety AssociationSep, 2021- Nov, 2024
Experience
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Fritz Tattoo Supply
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United States
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Retail
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1 - 100 Employee
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Business Founder/Owner
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Jan 2020 - Present
Managed the daily operations related to customer service, inventory management, and marketing. ● Set and implemented strategic goals and initiatives to align company with mission, values, and vision. ● Developed print advertising, social media campaigns, and networking events to deliver messages to target audience. ● Developed strong relationships with vendors to secure favorable pricing agreements. Managed the daily operations related to customer service, inventory management, and marketing. ● Set and implemented strategic goals and initiatives to align company with mission, values, and vision. ● Developed print advertising, social media campaigns, and networking events to deliver messages to target audience. ● Developed strong relationships with vendors to secure favorable pricing agreements.
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Arise
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Call Center Representative
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Jul 2018 - Present
● Efficiently handled a high volume of over 100+ daily phone calls, demonstrating exceptional time management and multitasking abilities. ● Utilized effective communication skills to provide customers with solutions to their inquiries. ● Met performance goals and call center metrics in a fast-paced performance setting. ● Used a database system to record notes and call information. ● Efficiently handled a high volume of over 100+ daily phone calls, demonstrating exceptional time management and multitasking abilities. ● Utilized effective communication skills to provide customers with solutions to their inquiries. ● Met performance goals and call center metrics in a fast-paced performance setting. ● Used a database system to record notes and call information.
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Sally Beauty
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United States
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Retail
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700 & Above Employee
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General Manager
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Apr 2019 - Jul 2020
● Successfully launched the first clearance store in Houston, demonstrating strong leadership and entrepreneurial skills. ● Achieved remarkable results by generating over $250,000 in sales within the first four months of store operation. ● Recognized as the highest-performing sales manager in the company from October to January, showcasing exceptional sales and management abilities. ● Demonstrated adaptability and quick decision-making in a rapidly evolving market to ensure the store's success and profitability. ● Spearheaded innovative sales strategies and initiatives to drive profitability and customer engagement in a competitive retail environment. ● Effectively managed a high-performing team, fostering a culture of excellence and exceeding sales targets consistently. Show less
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Rda Pro Mart
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United States
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Retail Office Equipment
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1 - 100 Employee
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Beauty Guru
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Jun 2017 - Aug 2018
● Spearheaded comprehensive educational workshops and training sessionsfor salons and barber shops in Houston, delivering the latest trends andcutting-edge techniques in the beauty industry.● Collaborated with renowned brands including L'Oreal, Matrix, Redken,Joico, Pulp Riot, Pravana, Olaplex, and others to ensure that local beautyprofessionals stayed updated on industry advancements.● Conducted engaging and informative seminars, covering a wide range oftopics such as hair color trends, styling techniques, product knowledge, andsalon business strategies. Show less
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Store Manager
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Mar 2017 - Aug 2018
● Managed the daily operations related to customer service, inventorymanagement, and marketing.●Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.● Set and implemented strategic goals and initiatives to align company withmission, values, and vision.● Developed print advertising, social media campaigns, and networkingevents to deliver messages to target audience.
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SEPHORA
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France
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Retail
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700 & Above Employee
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Cashwrap Coordinator
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Sep 2014 - Mar 2017
● Utilized effective communication skills to answer customer questions regarding products or services offered by the store. ● Adhered to company policies regarding returns, exchanges, refunds while providing excellent customer service experience. ● Set performance goals for staff members and helped teams meet important deadlines. ● Delegated tasks to team members according to individual strengths. ● Utilized effective communication skills to answer customer questions regarding products or services offered by the store. ● Adhered to company policies regarding returns, exchanges, refunds while providing excellent customer service experience. ● Set performance goals for staff members and helped teams meet important deadlines. ● Delegated tasks to team members according to individual strengths.
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TRIAD Healthcare, Inc.
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Plainville, CT
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Call Center Representative
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Feb 2009 - Aug 2014
● Efficiently handled a high volume of over 150+ daily phone calls, demonstrating exceptional time management and multitasking abilities. ● Specialized in assisting customers with prior authorizations for health insurance, ensuring compliance with coverage requirements and facilitating the approval process. ● Exhibited strong communication and problem solving skills by providing clear and concise information to policyholders, healthcare providers, and other stakeholders regarding prior authorization procedures, criteria, and timelines. ● Maintained a consistently high level of customer satisfaction by addressing inquiries, resolving issues, and offering empathetic and patient-centered assistance. ● Collaborated effectively with cross-functional teams, including insurance adjusters, medical professionals, and billing departments, to streamline the prior authorization process and minimize delays. Show less
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Education
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Houston Community College
Associate of Science - AS, Artificial Intelligence