Amber Dombrowski
Inside Sales Support at Gunder Associates- Claim this Profile
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Topline Score
Bio
Matthew Hyatt
I highly recommend Amber. In the time we worked together she assisted me in all aspects of a small local company that grew to be part of a larger national company. The region grew in revenue and personnel. Amber led our team of customer service teammates as we increased volume and processes. As we continually added responsibilities to her day to day she accepted them with a positive attitude and continuously grew at each new and unfamiliar role. She was a fantastic communicator with clients and great teammate. She was an effective manager of different providers who had individual nuances and preferences and was able to balance them without it impacting workflow or dynamics.
Matthew Hyatt
I highly recommend Amber. In the time we worked together she assisted me in all aspects of a small local company that grew to be part of a larger national company. The region grew in revenue and personnel. Amber led our team of customer service teammates as we increased volume and processes. As we continually added responsibilities to her day to day she accepted them with a positive attitude and continuously grew at each new and unfamiliar role. She was a fantastic communicator with clients and great teammate. She was an effective manager of different providers who had individual nuances and preferences and was able to balance them without it impacting workflow or dynamics.
Matthew Hyatt
I highly recommend Amber. In the time we worked together she assisted me in all aspects of a small local company that grew to be part of a larger national company. The region grew in revenue and personnel. Amber led our team of customer service teammates as we increased volume and processes. As we continually added responsibilities to her day to day she accepted them with a positive attitude and continuously grew at each new and unfamiliar role. She was a fantastic communicator with clients and great teammate. She was an effective manager of different providers who had individual nuances and preferences and was able to balance them without it impacting workflow or dynamics.
Matthew Hyatt
I highly recommend Amber. In the time we worked together she assisted me in all aspects of a small local company that grew to be part of a larger national company. The region grew in revenue and personnel. Amber led our team of customer service teammates as we increased volume and processes. As we continually added responsibilities to her day to day she accepted them with a positive attitude and continuously grew at each new and unfamiliar role. She was a fantastic communicator with clients and great teammate. She was an effective manager of different providers who had individual nuances and preferences and was able to balance them without it impacting workflow or dynamics.
Experience
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Gunder Associates
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United States
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Construction
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1 - 100 Employee
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Inside Sales Support
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Jun 2023 - Present
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True Footage
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United States
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Real Estate
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100 - 200 Employee
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Customer Success Specialist
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Jan 2022 - Jan 2023
• Led operational conversion from Hyatt Appraisal Company to True Footage. Responsible for direct one on one communication & relationship building with clients, timely escalation, coordination between lenders & appraisers, accountable for completed report deadlines, provided client feedback to Account Coordinators and monitored deliverables, managed teams’ communication with in-house production staff to ensure timely progression and on-time delivery. • Responsible for the daily schedule of 7 appraisers including time sensitive client requests and reschedules. Maintained 98% on time delivery for the Dallas Metroplex. • Developed relations with 5 large accounts and onboarded weekly one-time accounts. • Oversaw a team of 7 Account Coordinators with responsibilities including bidding & entry of new orders, scheduling appraiser appointments, client communication, order tracking, progression, and delivery. • Volunteered to be a Hiring Buddy which assists new employees with onboarding, welcoming new hires on their first day with a meet & greet, answer general questions, provide training materials, and promote company culture for the first ninety days. Show less
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Executive Assistant Office Manager
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Apr 2021 - Jan 2022
• Initially responsible for the daily end to end workflow of three appraisers with duties including client engagement, order entry & tracking to completion, daily scheduling, and aggregation of customer files. • Implemented process improvements and system automation increasing client billables by 237%. Monthly volume grew from 85 manual orders to over 200 in less than 12 months. • Additional administrative tasks included monthly volume reporting, expense reconciliation, accounts receivables, and employee appreciation initiatives. • Managed relationships with clients and communication with staff while onboarding three appraisers over the course of eight months. Responsible for internal database integrity and synchronization across three independent systems. Show less
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Optimal Blue
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United States
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Financial Services
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100 - 200 Employee
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Office Manager
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Mar 2011 - Feb 2021
• Managed the front office area, including answering phones, handling office shipments, and assisting clients and other visitors. Maintained schedules for 15 conference rooms. Ordered office supplies and worked with drink and snack vendors. Coordinated in-office parties and events, including catering, entertainment, keeping a budget and filing expense reports. Schedule travel for new candidates and coordinate schedules for interviews. • Took initiative to improvement the in-office experience of our customers. Renegotiated vendor contract for employee perk program, saving the company $4000 year over year and improving office morale. Show less
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UT Southwestern Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Clinic Staf Assistant 1
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Aug 2010 - Dec 2010
Served as a patient liaison tasked with resolving issues and answering questions regarding the medical center. Processed prescription requests and patient referrals. Handled patient calls and scheduled appointments through the call center. Communicated with doctors through the clinic paging system. Served as a patient liaison tasked with resolving issues and answering questions regarding the medical center. Processed prescription requests and patient referrals. Handled patient calls and scheduled appointments through the call center. Communicated with doctors through the clinic paging system.
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Receptionist
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Nov 2006 - Aug 2010
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Education
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Collin County Community College
General Studies
Community
