Office Assistant

• Sep 2022 - Present

Retail Associate

• Oct 2019 - Jan 2021

Order Fulfillment Cafe General Merchandise Customer Service Tech Center Order Fulfillment Cafe General Merchandise Customer Service Tech Center

Student Intern

• Sep 2019 - Jun 2020

Reaching out to different colleges, department, artists, companies,etc. for collaboration, etc. Poster Design Postering Organizing and managing special events Setting up/Taking down events, etc Tabling Manage social media Writing and researching grants School outreach Front house design for events, plays, etc. Reaching out to different colleges, department, artists, companies,etc. for collaboration, etc. Poster Design Postering Organizing and managing special events Setting up/Taking down events, etc Tabling Manage social media Writing and researching grants School outreach Front house design for events, plays, etc.

Barista

• Nov 2018 - Jun 2019

Answer the phone to take messages or redirect calls to appropriate colleagues Undertake basic bookkeeping tasks and issue invoices, checks etc. Assist in office management and organization procedures Monitor stocks of supplies and report when there are shortages Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Anticipates customer and store needs by constantly evaluating environment and customers for cues Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager Filled in for Management Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift Maintains a clean and organized workspace so that partners can locate resources and product as needed Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products Recognizes and reinforces individual and team accomplishments by using existing organizational methods Maintains regular and punctual attendance Answer the phone in a timely manner and direct calls to the correct offices Handle incoming and outgoing mail

Temporary Receptionist

• Aug 2018 - Sep 2018

Greet clients as soon as they arrive and connect them with the appropriate party Take and pass on messages to Guests Deal with special requests from Guests Answer questions about what the hotel offers and the surrounding area Deal with complaints or problems Answer telephone calls and take messages or forward calls Inform other employees of visitors’ arrivals or cancellations Copy, file and maintain paper or electronic documents and records Utilize office appliances such as photocopier, printers etc. Perform other office duties as assigned Provides information by answering questions and requests Maintain safe and clean reception area by complying with procedures, rules, and regulations Monitor office supplies and place orders when necessary Receive letters, packages etc. and distribute them Helped manage office social events

Barista

• Jan 2018 - May 2018

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Anticipates customer and store needs by constantly evaluating environment and customers for cues Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager In emergency cases filled in for Management Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift Maintains a clean and organized workspace so that partners can locate resources and product as needed Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products Recognizes and reinforces individual and team accomplishments by using existing organizational methods Maintains regular and punctual attendance Answer the phone in a timely manner and direct calls to the correct offices Handle incoming and outgoing mail

Food Preparer

• Aug 2017 - Dec 2017

Ensure cold and hot food prep stations are clean and meet safety/quality standards Follow proper procedures with all kitchen equipment Inventory and stock front line, prep zones, oven and walk-in Put orders away Learn and maintain knowledge of our changing salad menu and ingredients Sanitize and prepare equipment and workstation for cooking Weigh and measure ingredients Label stock and inventory all ingredients Transfers supplies and equipment between storage and work areas

Barista

• Mar 2016 - Jul 2016

Prepare and serve great espresso and coffee drinks according to recipe Greet, educate and thank guests Speak with guests to provide suggestive/complimentary suggestions Inform guests of coffee, espresso and bakery items, personal favorites and compatible items Sample coffee, espresso and bakery items, keeping in mind the time of day, sales opportunities and weather Maintain a clean and well-stocked coffee & condiment are a Follow all standards for merchandising, stocking, rotating and storing product. Be self-driven in acquiring knowledge of coffee and related products. Be well informed of ingredients, recipes and all items outlined in the Specialty's Coffee Manual Increase coffee knowledge of our team members and guests alike. Perform routine cleaning and ongoing maintenance on the coffee & espresso machines Answer the phone to take messages or redirect calls to appropriate colleagues Undertake basic bookkeeping tasks and issue invoices, checks etc. Assist in office management and organization procedures Monitor stocks of supplies and report when there are shortages

Product Demonstrator

• Jun 2014 - Mar 2016

Possesses the aptitude and ability to gain adequate knowledge of the products represented. Proactively intercept, engage, interact, and sell product to the consumer in a positive manner. Can effectively communicate the features and benefits of the product. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Create a delightful in-store experience by maintaining product inventory and performing regular cleaning Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures. Resolves administrative problems by analyzing information; identifying and communication solutions. Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations. Provides information by answering questions and requests. Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs. Accurately prepares and submits all on-line requirements on the same day as Event execution.