Experience

First Avenue & the 7th St. Entry

• Entertainment Providers
• 1 - 100 Employee

• • Jul 2019 - Present

  • Opening and closing the box office (set up Point of Sales using AXS (previously Etix), compile guest lists and all sales list, discuss event information with production manager).• Manage guest list and credentials.• Helping direct ticket sellers with tasks and questions.• Settle at the end of the night with production manager.

• • Sep 2011 - Present

  • Conduct box office duties: guest list, will call, and ticket sales (First Avenue, Turf Club, Palace Theatre, Fine Line, Fitzgerald Theater).• Organization and printing of will call and guest list tickets (Palace Theatre, Fitzgerald Theater).• Provide ticket, liquor, and merchandise sales.• End-of-month liquor and merchandise inventory.• Responsible for the safety and security of guests and staff.• Responsible for guest’s belongings while attending an event.

• • Jan 2017 - Apr 2017

  • Analyzed marketing spends and maintained budgets. • Assisted with building and editing Mailchimp email newsletters.• Maintained detailed spreadsheets of marketing spends.• Analyzed newsletter and social media data in correlation with ticket sales.• Proofread ad materials and calendars before print/delivery.• Researched various artists and events for social media and blog posts.



Mystic Lake Casino Hotel

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• • Dec 2021 - Present

• • Feb 2020 - Dec 2021

  • Sells event tickets using Ticketmaster; fulfills special requests in relation to concert reservations and ticket distribution.• Organizes and prepares tickets and access passes; arranges and distributes will-call tickets on concert days.• Assists Events and Entertainment teams by coordinating event logistics; prepares necessary paperwork related to pre- and post-event reports and archive folders.• Tracks, compiles, and reports data for specified purchases and complimentary tickets.• Assists in operations of marketing events and promotions (selling merchandise, event setup and teardown, meet and greets, and guest relations).• Provides superior in-person and phone guest service. Show less

• • Jan 2021 - May 2021

  • Assists in non-carded player recognition, promoting, and describing the benefits of a Club M membership to new and non-carded guests. Enters new Club M members into the player database. Determines eligibility of members for complementaries.• Assists with execution of all promotions and special events.• Works the casino floor for promotions, prize drawings, and special events, while providing guest service and floor excitement.• Tracks and monitors all winners and prize distribution for promotions. Oversees drawings and assists guests with games, scanning, and seating.• Thoroughly knowledgeable in all current and upcoming events, promotions, shows, and all casino and resort offerings within both Mystic Lake and Little Six properties.• Coordinates set-up and tear-down of promotions and decorations. Assists with promotions; coordinating game creation, and ordering prizes.• Troubleshoot guest concerns related to marketing technologies (i.e. digital applications, player tracking, offers, kiosk redemptions, etc.). Show less



Minnesota Twins

• United States
• Spectator Sports
• 500 - 600 Employee

• Call Center Representative

  • Jan 2015 - Present

  • Provide enthusiastic and accurate guest service to those contacting the Minnesota Twins to purchase tickets or obtain information. • Represent the Minnesota Twins in a professional manner, leaving a positive, and lasting impression. • Continue to expand my knowledge regarding all Minnesota Twins special events and promotions. • Provide enthusiastic and accurate guest service to those contacting the Minnesota Twins to purchase tickets or obtain information. • Represent the Minnesota Twins in a professional manner, leaving a positive, and lasting impression. • Continue to expand my knowledge regarding all Minnesota Twins special events and promotions.



Live Nation

• Catering/Production Runner, VIP Assistant, Catering Assistant

  • Oct 2008 - Present

  • Purchase specified items according to the tour management’s requests. • Manage and organize large amounts of money and receipts for daily bookkeeping. • Manage VIP lists, hand out credentials to fans, direct fans to specific waiting area. • Sous chef to touring catering companies. • Execute specific food orders and tasks quickly. • Purchase specified items according to the tour management’s requests. • Manage and organize large amounts of money and receipts for daily bookkeeping. • Manage VIP lists, hand out credentials to fans, direct fans to specific waiting area. • Sous chef to touring catering companies. • Execute specific food orders and tasks quickly.



Dakota Jazz Club

• United States
• Restaurants
• 1 - 100 Employee

• Marketing Assistant

  • Jul 2018 - Feb 2020

  • Built, edited, and sent out bi-weekly newsletter emails using Mailchimp. • Researched, compiled, and wrote copy for event pages on the venue website; updated using WordPress. • Proofed, printed, and displayed calendars, posters, and 4-Up flyers. • Used Basecamp and Outlook to organize and communicate information. • Built, edited, and sent out bi-weekly newsletter emails using Mailchimp. • Researched, compiled, and wrote copy for event pages on the venue website; updated using WordPress. • Proofed, printed, and displayed calendars, posters, and 4-Up flyers. • Used Basecamp and Outlook to organize and communicate information.



Eat Your Heart Out Catering Inc.

• United States
• Restaurants

• Hospitality Dressing Room Manager/Catering Server

  • Jun 2013 - Jun 2018

  • Responsible for talent’s requests and assembly of dressing rooms. • Serve a large number of guests, including talent and crew. • Cater to dietary needs and restrictions. • Set up, and break down food line and amenities. • Responsible for talent’s requests and assembly of dressing rooms. • Serve a large number of guests, including talent and crew. • Cater to dietary needs and restrictions. • Set up, and break down food line and amenities.



Delaware North

• United States
• Hospitality
• 700 & Above Employee

• Concessions Deck Supervisor

  • Feb 2011 - Apr 2015

  • Supervised and coordinated associate schedules, training, and counseling. • Analyzed and resolved all guest and associate issues. • Observed, evaluated, and documented job performance of attendants and leaders. • Supervised and coordinated associate schedules, training, and counseling. • Analyzed and resolved all guest and associate issues. • Observed, evaluated, and documented job performance of attendants and leaders.



Holiday Inn Hotel & Suites

• Hospitality
• 700 & Above Employee

• Room Attendant/Banquet Staff

  • Jun 2009 - Feb 2011

  • Cleaned rooms with great attention to detail, and in a timely matter. • Respected guest requests for items and cleaning of their room(s). • Served guests at events while making sure they were completely satisfied. • Cleaned rooms with great attention to detail, and in a timely matter. • Respected guest requests for items and cleaning of their room(s). • Served guests at events while making sure they were completely satisfied.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Grocery Specialist

  • Jun 2007 - Feb 2009

  • Highly promoted “Fast, Fun, and Friendly” guest service. • Performed leadership duties in grocery department. • Executed tasks in a timely matter. • Set up food and beverage displays as requested by corporate. • Kept in close contact with food and beverage vendors. • Highly promoted “Fast, Fun, and Friendly” guest service. • Performed leadership duties in grocery department. • Executed tasks in a timely matter. • Set up food and beverage displays as requested by corporate. • Kept in close contact with food and beverage vendors.