Amber Chesnut
Interface Analyst at Saint Louis University- Claim this Profile
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Bio
Credentials
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Epic Bridges Interfaces 2015 and 2017
EpicFeb, 2016- Oct, 2024
Experience
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Saint Louis University
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United States
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Higher Education
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700 & Above Employee
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Interface Analyst
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Dec 2015 - Present
Obtained the Epic Bridges Interfaces 2015 version certification February 2016; updated certification to include Epic Bridge Interfaces 2017 December 2017. Achieved a working familiarity with Cloverleaf interface engine for both inbound and outbound connections with our reference laboratories and third party databases. Manages clinical lab testing EAP and LRR creation for reference laboratory maintenance as well as in response to support requests and interface errors . Collaborates with EHR application teams, IDX billing team, and/or owners of third party applications as needed to test and implement approved changes to the interfaces and/or clinical systems. Provides software application, interface, and database support including software upgrades, daily workqueue maintenance, and end-user support for third party applications such as Dragon and Haiku. Assisted with the Epic upgrade from 2012 version to 2015 version in July 2016 as well as FHIR implementation in July 2017. Analyzes work flow and HL7 messages to better evaluate improvements and/or issue resolution within the EHR system. Serves as a liaison between departments and software vendors for interface applications and infrastructure. Show less
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Cordant Health Solutions
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Senior Implementation Analyst
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Dec 2013 - Oct 2015
Implemented unidirectional/bidirectional HL7 interfaces and web portal deployment projects for various medical practices across five laboratory locations. Managed 20 to 30 projects simultaneously including data gathering, time line management, and test plan execution with heavy utilization of Microsoft Excel for data and project tracking. Solely responsible for end user application administration, test code and insurance data management, functional and technical support of the web portal product. Served as liaison between the end user and the technical teams. Heavy end user and sales interaction for analysis of the client needs for implementation projects, long term web portal usage needs, and overall support. Frequent data analysis of information obtained from Excel data extractions and LIS reporting. 100% telecommuting position working with minimal supervision, all projects handled by virtual team including client end user/technical resource when available, middleware and EMR resources, and internal staff as appropriate. Created and brought current numerous end user and internal documents outlining departmental and web portal functionality. Maintained departmental Sharepoint documentation archive. Show less
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Quest Diagnostics
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United States
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Hospitals and Health Care
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700 & Above Employee
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Implementation Analyst
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Aug 2008 - Dec 2013
Managed unidirectional interface implementation projects for nine business unit locations culminating in the successful completion of over 800 bridge projects.Simultaneously handled an average of 60 to 80 projects including data gathering, time line management, and software implementation with utilization of eForm application for data and project tracking.Communicated to all key stakeholders on progress in a timely manner throughout the entire project life cycle including significant end user interaction.Provided support as necessary for existing unidirectional interfaces.Cultivated excellent vendor, VAR, client, and colleague communications and contacts becoming a key point of contact for these groups. Achieved working familiarity with direct SQL ODBC connections and ADT datafeeds utilizing HL7 data through remote install of proprietary software.Remote employee working on virtual teams with 100% with all other bridge team staff and vendors, 90% with sales and local technical support staff Show less
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Team Leader
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Jan 2006 - Aug 2008
Directly supervised and mentored a staff of eight Tier-1 analysts.Daily call monitoring for coaching purposes and KPI report generation for data analysis.Served as a resource for all Tier-1 analysts at the Central Region Help Desk and all Tier-2 analysts nationwide.Utilized Kronos and Kronos Workforce Ready for timekeeping.Attended Front Line Forum conference, 2006; Six-Sigma Green Belt training, 2007.Deployed WebEx Remote Support tool to key IT personnel. Show less
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Tier-1 Support Center Analyst
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Aug 2003 - Jan 2006
Provided remote training and issue resolution to predominately non-technical clientele.Maintained all KPI expectations including a First Call Resolution of 80%+. Supplied primary first call technical support to the Midwest Region and secondary first call support for the West and East Coast Regions. Created the “Phlebotomist Computer Guide” for computer training of all PSC staff.
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Client Services Representative II
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Jul 2001 - Aug 2003
Provided basis Microsoft Office application training to staff resulting in more efficient call logging procedures and record retention.Efficiently handled incoming client calls, monitored stat-call log, performed stat dispatch duties, and 2nd shift lost specimen retrieval.
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Microbiology Laboratory Assistant
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Nov 1999 - Jul 2001
Effectively multi-tasked daily prep and sample maintenance in a team environment for 2nd shift medical technicians and 3rd shift laboratory assistants.Meticulously performed detailed high-volume culture preparation and Valtek testing.
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Education
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Southern Illinois University Edwardsville
Bachelors of Science, Business Administration -
Southwestern Illinois College
Associates of Arts, Fine Art -
Southwestern Illinois College
Associates of Science, Biology
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