Experience

Augusta University

• United States
• Higher Education
• 700 & Above Employee

• Service Representative

  • Feb 2022 - Present

  Obtaining all necessary patient demographics, insurance, and financial information; verifying insurance eligibility and benefits; ensuring pre-certification and authorization is obtained and validated; computing, communicating and initiating patient liability collections for scheduled patients prior to date of service across all hospital ancillary, ambulatory clinic and Labor and Delivery patients, as well as for hospital direct admits. Obtaining all necessary patient demographics, insurance, and financial information; verifying insurance eligibility and benefits; ensuring pre-certification and authorization is obtained and validated; computing, communicating and initiating patient liability collections for scheduled patients prior to date of service across all hospital ancillary, ambulatory clinic and Labor and Delivery patients, as well as for hospital direct admits.



Doctors Hospital of Augusta

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Patient Service Representative

  • Mar 2018 - Present

  Maintaining information in a confidential manner, and comply with State, Federal and Practice guidelines. Greet patients, visitors and answer telephone in a prompt and courteous manner. Verify and enter patient information including insurance, eligibility and demographics into patient management system. Calculate and collect payments for all out of pocket expenses from patients. Communicate with nursing staff to aid in patient care and processing. Utilize all technology appropriately and in accordance with HIPAA and EMTALA regulations, compliance and performance standards. Notify patients, family members, physicians and/ or supervisors of network insurance coverage issues that may result in coverage reduction. Notify patients of co-payments, deductibles or deposits needed and collect patient liability when Applicable. Obtain necessary signatures from patient and/or patient representative. Following up with physician’s office and insurance providers for precertification. Placing phone calls and/or visiting patients while still inpatient to make sure patient profile is complete. Responsible for inputting ICD-10 codes and other medical diagnosis in patient’s accounts. Seeing to the completion of pre-registration report, while maintaining an above 95% percentile with company metrics. While being crossed trained in multiple areas of registration I assist with the training of newly hired agents and those already apart of staff. Assisting patients on daily bases with past and upcoming future accounts Show less



Family YMCA of Greater Augusta

• Childcare Worker

  • May 2014 - Mar 2018

  Responsible for adhering to policies stated in the YMCA Childcare Policies and Procedures Manual, work in a team environment, monitoring children, plan activities for children, maintain relationships with parents and children, maintain accurate documentation of attendance and emergency contact information on each child, comply with all emergency procedures, also included assisting with the dismissal of the children and making sure that each child arrived at their designated location safely and promptly. Also, perform other duties as assigned by the direct supervisor Show less