Experience

ProCare Rx

• IT Services and IT Consulting
• 100 - 200 Employee

• Supervisor

  • Jan 2017 - Present

  • Managed up to 15 team members.• Led interviews along with performing 30/60/90-day reviews.• Maintained call center KPI’s on a daily basis.• Answered agent questions regarding difficult calls. • Monitored and evaluated agent performance by providing coaching opportunities and taking corrective action if necessary.• Ability to maneuver multiple monitor screens.• Strong understanding of call center business rules, products, and services.• Ability to pull reports, fulfill mock payroll, time off requests, and payroll adjustments. Show less

• Customer Service Representative

  • Jul 2017 - Jan 2018

  • Took incoming calls from patients to process their enrollment.• Proficient in running test claims with patient’s prescription insurance to provide them with copay.• Experienced in contacting insurance companies for processing information.• Highest converter within team of filled prescriptions.



Rejection Collection Special Needs Animal Rescue

• Volunteer

  • May 2014 - 2018

  ● Rescue, rehabilitate, and adopt homeless pets, primarily handicapped animals. ● Provided housing, vetting, and long-term care. ● Rescue, rehabilitate, and adopt homeless pets, primarily handicapped animals. ● Provided housing, vetting, and long-term care.



GoJet Airlines

• United States
• Airlines and Aviation
• 400 - 500 Employee

• Flight Attendant

  • Jul 2015 - Mar 2017

  ● Learned standard operating procedures that are utilized by aviation personnel. ● Ensured passenger/crew safety and satisfaction according to FAA and company standards on E170/175 andCRJ700/900. ● Served food and beverage to passengers. ● Learned standard operating procedures that are utilized by aviation personnel. ● Ensured passenger/crew safety and satisfaction according to FAA and company standards on E170/175 andCRJ700/900. ● Served food and beverage to passengers.