Client Delivery Manager

• Mar 2023 - Present

Sales & Marketing Office Manager

• Jun 2022 - Feb 2023

Continued duties of Marketing Coordinator Monitored small team to ensure sales goals and bond covenants were met while creating and implementing other sales strategies Completed in-depth data analysis to ensure effective marketing strategies and adjust accordingly Coordinated and schedule move-ins for new depositors Assisted with completion and preparation of documents for closing appointments Creation and execution of employee retention programs including employee recognition… Show more Continued duties of Marketing Coordinator Monitored small team to ensure sales goals and bond covenants were met while creating and implementing other sales strategies Completed in-depth data analysis to ensure effective marketing strategies and adjust accordingly Coordinated and schedule move-ins for new depositors Assisted with completion and preparation of documents for closing appointments Creation and execution of employee retention programs including employee recognition programs Partnered with Directors to create and implement standard operating procedures and guidelines for various positions within the community

Marketing Coordinator

• Oct 2020 - Jun 2022

Coordinator directly assisting the Director of Sales and Marketing through Blue Sky Project into Construction and Operational Phases Performed related administrative and clerical duties as needed, including but not limited to maintaining CRM, file system auditing, invoice processing, managing multiple schedules of team members, and creation and up-keep of weekly reports to monitor project progress Continuous event creation, planning, and execution for marketing events ranging… Show more Coordinator directly assisting the Director of Sales and Marketing through Blue Sky Project into Construction and Operational Phases Performed related administrative and clerical duties as needed, including but not limited to maintaining CRM, file system auditing, invoice processing, managing multiple schedules of team members, and creation and up-keep of weekly reports to monitor project progress Continuous event creation, planning, and execution for marketing events ranging from 10 to 100+ attendees Created and maintained social media campaigns for the community Served as liaison to UCF professionals coordinating lifelong learning opportunities to prospective and future residents of the University-based Continuing Care Retirement Community (UBCCRC) Supported Leadership team in recruiting, screening, interviewing, and hiring process for new employees Supported and partnered with Personalization Coordinator during unit personalization process, including schedule coordination, finish selections, creation of and completion of punch lists Established design and procured furnishings to create models to support sales efforts Coordinated logistics of office and apartments moves as needed

Photo Imaging Guest Support Coordinator

• Dec 2018 - Nov 2020

Utilize a variety of Disney based support systems to address Guest concerns via phone contact or email from Walt Disney World®, Disneyland® Resort in California, and Aulani, A Disney Resort & Spa Delivered highest quality of service while achieving over 97% Experience Rate in FY2018 Partner with Coordinators and Escalation Teams to recover vacation memories for Guests Selected by Leadership to serve as both a Relief Coordinator and an On-Call Agent to better support DPI Cast Members Train… Show more Utilize a variety of Disney based support systems to address Guest concerns via phone contact or email from Walt Disney World®, Disneyland® Resort in California, and Aulani, A Disney Resort & Spa Delivered highest quality of service while achieving over 97% Experience Rate in FY2018 Partner with Coordinators and Escalation Teams to recover vacation memories for Guests Selected by Leadership to serve as both a Relief Coordinator and an On-Call Agent to better support DPI Cast Members Train, Coach, and Develop new Agents through operational ZenDesk training program to meet and exceed service goals Handle escalated situations from Disney Photo Imaging Cast Members needing Guest assistance Monitor and assess the DPI Operation to ensure that Daily Service Goals are met Served as Subject Matter Expert for DPI Guest Support training to provide training assistance and ensure all information was accurately delivered

E-Commerce Sales & Support Agent

• Sep 2018 - Dec 2018

Assisted Guests with navigating, troubleshooting, and linking of travel components on their MDX accounts via app or website Provided pre-, post-, and during vacation assistance Educated Guests on products and services provided at the Walt Disney World Resort Served as technical advocate between Guests and Disney IT to ensure a memorable vacation experience

Student Office Assistant

• Aug 2017 - May 2018

Receptionist. Assisting with catering and event planning as needed. Miscellaneous paper work and organizational tasks. Receptionist. Assisting with catering and event planning as needed. Miscellaneous paper work and organizational tasks.

Sales Intern

• May 2017 - Aug 2017

Shadowing project managers and assisting with projects as needed. Shadowing project managers and assisting with projects as needed.

Cast Member - Food & Beverage

• Jan 2017 - May 2017

Cook and prepare food for guests. Answer guest questions regarding food, meal plans, and general resort information. Cashier. Cook and prepare food for guests. Answer guest questions regarding food, meal plans, and general resort information. Cashier.

Student Office Assistant

• May 2016 - Dec 2016

Cleaning, organizing and maintaining office areas. Completing miscellaneous filing, ordering, and additional paperwork. Cleaning, organizing and maintaining office areas. Completing miscellaneous filing, ordering, and additional paperwork.

Restaurant Intern

• May 2016 - Nov 2016

As a host: welcoming guests as they enter the restaurant, directing them to desired seating, taking reservations via phone and maintaining reservation book. Creating floor plan and communicating it to servers and bussers.Preparing of training guides for new staff members and training of specified staff. Assisting with cleaning and resetting of tables when bussers and servers are unavailable. As a busser: cleaning and resetting of tables, assisting servers with food delivery when necessary.… Show more As a host: welcoming guests as they enter the restaurant, directing them to desired seating, taking reservations via phone and maintaining reservation book. Creating floor plan and communicating it to servers and bussers.Preparing of training guides for new staff members and training of specified staff. Assisting with cleaning and resetting of tables when bussers and servers are unavailable. As a busser: cleaning and resetting of tables, assisting servers with food delivery when necessary. Restocking and organizing of miscellaneous items in back of house. As a server: Greeting tables and providing excellent customer service to each table that visits. Delivering food, clearing tables when finished, handling of cash or other forms of payment. Performing opening and closing duties when necessary. Show less As a host: welcoming guests as they enter the restaurant, directing them to desired seating, taking reservations via phone and maintaining reservation book. Creating floor plan and communicating it to servers and bussers.Preparing of training guides for new staff members and training of specified staff. Assisting with cleaning and resetting of tables when bussers and servers are unavailable. As a busser: cleaning and resetting of tables, assisting servers with food delivery when necessary.… Show more As a host: welcoming guests as they enter the restaurant, directing them to desired seating, taking reservations via phone and maintaining reservation book. Creating floor plan and communicating it to servers and bussers.Preparing of training guides for new staff members and training of specified staff. Assisting with cleaning and resetting of tables when bussers and servers are unavailable. As a busser: cleaning and resetting of tables, assisting servers with food delivery when necessary. Restocking and organizing of miscellaneous items in back of house. As a server: Greeting tables and providing excellent customer service to each table that visits. Delivering food, clearing tables when finished, handling of cash or other forms of payment. Performing opening and closing duties when necessary. Show less

Team Member

• Oct 2015 - May 2016

Cashier. Restocking of merchandise, returning of fabric. Answering of customer questions in regards to products and addressing concerns when necessary to ensure customer satisfaction. Cashier. Restocking of merchandise, returning of fabric. Answering of customer questions in regards to products and addressing concerns when necessary to ensure customer satisfaction.

Construction Engineering Management Intern

• May 2015 - Jul 2015

Ordering of construction based materials via phone and online. Organizing and maintaining worksite to help it run smoothly and safely. Documenting paperwork that included daily reports of what occurred on site, order forms, and drawings. Ordering of construction based materials via phone and online. Organizing and maintaining worksite to help it run smoothly and safely. Documenting paperwork that included daily reports of what occurred on site, order forms, and drawings.