Experience

Abbey Ireland & UK

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• CUSTOMER CARE EXECUTIVE, NORTH AMERICA & LONG HAUL DEPARTMENT

  • Feb 2022 - Present

  ● Preparing detailed itineraries including nearby sightseeing tours of historical places, shopping centres and entertainment. ● Working within and managing a Groups’ budget when creating travel itineraries. ● Answering agent queries via email, zoom and phone. Providing excellent quality customer service by patiently listening and communicating Company policies. ● Investigating Customer complaints with travel-related providers and ensuring timely follow-up to verify that complaints have been addressed and resolved. ● Reviewing agent profiles to find opportunities to upsell suitable additional products. ● Liaising with hotels, bus, ferry lines to determine availability and book passage or stays Show less



The Merrion Hotel, Dublin

• Ireland
• Hospitality
• 100 - 200 Employee

• EVENTS ADMINISTRATOR

  • Nov 2021 - Feb 2022

  ● Oversaw and processed Wedding, Conference and Event bookings. ● Arranged and prepared brochures for inquiries and efficiently communicated with Clients. ● Collated event packs and materials and arranged transportation of event equipment. ● Attracted new clients and maintained excellent relationships with pre-existing Clients through excellent communication, advertising and management of feedback. ● Oversaw and processed Wedding, Conference and Event bookings. ● Arranged and prepared brochures for inquiries and efficiently communicated with Clients. ● Collated event packs and materials and arranged transportation of event equipment. ● Attracted new clients and maintained excellent relationships with pre-existing Clients through excellent communication, advertising and management of feedback.



Coronal Travel

• Ireland
• Leisure, Travel & Tourism
• 1 - 100 Employee

• JUNIOR TRAVEL AND EVENTS EXECUTIVE

  • Aug 2021 - Nov 2021

  ● Developed, planned, and coordinated travel plans and arrangements for groups. ● Communicated directly with clients to answer their varying questions and to resolve issues/complaints. ● Made amendments to booking as required, and gathered detailed information needed for all Suppliers so as to ensure trips ran smoothly. ● Provided exemplary customer service to new and existing clients, which helped build lasting relationships. ● Liaised with suppliers (hotels, golf courses, restaurants) to make and amend bookings. Provided detailed itineraries, room lists to same and checked invoices prior to payment. Show less



Escapeboats

• Dublin City, County Dublin, Ireland

• Game Master

  • Jul 2018 - Jan 2020

  ● I was promoted to supervisor after 6 months in this role, due to my exceptional performance ● Fully supervised the Escape game from beginning to end, remotely using CCTV and a spoken clueing system. ● Handled Customer inquiries, complaints, cancellations, rescheduling, and assisted in the daily opening-up and closing-down of the boat. ● Conferred with Management to develop methods and procedures to increase sales and promote business. ● Planned and prepared work schedules and kept a record of employee work schedules and time cards. Show less



Abbey Group

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• ACCOMMODATION & INTERNATIONAL EXECUTIVE (INTERNSHIP)

  • Jan 2019 - Jul 2019

  ● Fostered and maintained essential supplier relationships. ● Managing accommodation allocations for the Individual travellers’ department, negotiating and securing additional allocations for the department also. ● Processing hotel and other tourism product bookings for clients in the Company's reservation system, Tour Plan. Compiled bulk daily and weekly summaries for partner services via Tour Plan also. ● Checking and controlling B2B Agent’s Extranets; closing and opening allocations when necessary. ● Conferring with overseas Tour Operators on bookings and assisting end clients when on vacation. Show less



Dublin Zoo

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Photographer

  • Apr 2017 - Jul 2018

  Assist and photograph our customers to capture their memories throughout their experience. Deliver A-MAZING customer service. Promote and sell a wide range of photography products ensuring that our guests are taking away their favourite souvenirs of the day Closing and opening stand Operating cameras, it systems and printers Assist and photograph our customers to capture their memories throughout their experience. Deliver A-MAZING customer service. Promote and sell a wide range of photography products ensuring that our guests are taking away their favourite souvenirs of the day Closing and opening stand Operating cameras, it systems and printers