Customer Service Ambassador

• Apr 2023 - Present

Department Manager

• Jul 2022 - Apr 2023

Weekend Support Lead

• Sep 2020 - Jun 2022

Advanced Claims Technologies (ACT) offers contractors, insurance adjusters, and appraisal agents sketches of residential and commercial property roofs. - On the client side - responsible for providing first point of contact for client service, place order(s), accurately locate property, build sitemaps, provide updates on order status, assist with membership, answer billing questions and process additional order charges. - On draftsman side - responsible for assigning orders to draftsmen based on experience level, contact person between draftsmen and client, and team management. - Focus to ensure ACT clients and draftsmen have the information needed to work proficiently. - Continuously develop client relationships and provide the best experience possible and make sure their claims needs are met. - Communicate with managers, support teammates and draftsmen regularly to ensure efficient workflow and order turnaround time. - Respond timely to internal and external support related requests. Show less

Independent Consultant

• Feb 2015 - Feb 2022

Scentsy, Inc. was founded in 2004, and is based in Meridian, Idaho. Independent consultants conduct in-home and online demonstrations to share the Scentsy products. As a fragrance company, Scentsy's products currently include wax bars to be used in our Scentsy warmers that are heated with a lightbulb. Car Candles and Room Sprays are also available. Our fragrance line includes 80 popular scents. Wickless candles and scented fragrance wax for electric candle warmers and scented natural oils and diffusers. At Scentsy, we love fragrance and how it makes us feel, how it connects us to our deepest memories, and how sharing those memories connects us with each other. What started in 2004 as Heidi and Orville Thompson’s “swing for the fences” moment to change their own lives through wickless candles and decorative warmers has grown into an international business opportunity with a culture that feels like family. At Scentsy, I love yous are common, hugs are expected, and our biggest annual event is called a family reunion. We are passionate about what we do, because in sharing fragrance we are changing lives – here in Idaho and in every community we serve. Show less

Administrative Assistant Bookkeeper

• Jul 2018 - Jul 2020

Office administrative assistant and bookkeeper for Atkins Electric LLC (previously A&B Electric LLC) small, family owned and operated Electrical Contractor business. • Clerical Responsibilities - First point of contact between clients and office staff, including phone calls, emails, and office walk-ins - Collect and sort incoming and outgoing mail. - Coordinated residential and commercial jobs for employees to be assigned - Schedule and coordinate site electrical inspections per state requirements - Prepare, administer, and deliver manual binders for completed commercial jobs - Daily, weekly, and monthly client billing (progress billing for large commercial jobs) - Quickbooks (AR/AP, Payroll, Reconciliation, etc) - Onboarded new employees by arranging welcome packages, set up new employee accounts, and ensured proper accounts are administered, and conducted office tours. - Facilitated a variety of HR sensitive situations and confidential materials with professional judgement and discretion. Assist owner with HR responsibilities • Office Management Responsibilities - Maintain office cleanliness - Maintained office inventory and equipment by tracking stock to determine inventory level; placed and expedited orders for supplies; verified receipt of supplies; scheduled equipment service and repairs. Show less

Sales Team Concierge/Assistant

• May 2017 - Jul 2018

Assisting the CBH Homes Sales Center teams so that they could be successful and to keep the sales centers working and flowing smoothly.First point of contact between clients, agents and sales teamCollect client and agent information and pass information to sales team memberAnswer client and agent questions regarding communities, properties, and processesMake client calls and answer emails from main office, sales teams, and clientsAssist sales team in preparing sales contractsMaintain office cleanliness, restock supplies as needed, maintain company vehicle cleanliness and showings readinessWeekly main office visits to pick up supplies, pick up and drop off mail for sales teamWeekly community check, check that signage is properly placed on homes, check that community is clean and presentable, take build progress photos each visit to track weekly progress for clients and sales team Show less

Sales Assistant

• May 2017 - Jul 2018

Waitress/Hostess

• Apr 2013 - May 2017

Greeting and seating guests and taking drink and food orders Staying attentive to the needs of guests in the dining area Ensuring the food order is made correctly by kitchen staff and looks presentable for guests Following health code standards with regards to the handling of food Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping down tables and booths Process sales transactions Calculate the cost of products or services Accept payments Reconcile cash drawers and sales receipts Show less

Volunteer

• Jan 2013 - May 2014

Working the shelters Cattery and kennel areas. Working the shelters Cattery and kennel areas.