Amber Eccles
Strata and Community Titles Coordinator at SA Housing Authority- Claim this Profile
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Bio
Raul Engel
I would like to recognise and thank you for what you have done to our team while working at the Customer Support Contact Centre at TAFE SA. I understand that sometimes we are asked to do other tasks that were not originally assigned to us, however you have been showing even more team-player skills. Your help, especially with emails and supporting students, was highly appreciated by all the coordinators in the meetings. The support you are giving to our Current Students team helped us to grow and run the training with new staff. Again, sometimes we don’t notice that, but when we help others, we are helping ourselves as well. I worked with you since my first day in the organization and I can clearly see how much you have grown in less than a year, it's impressive. I’d like to also say that I appreciate your help and that you can count on me if you want to keep developing other skills or anything else.
Raul Engel
I would like to recognise and thank you for what you have done to our team while working at the Customer Support Contact Centre at TAFE SA. I understand that sometimes we are asked to do other tasks that were not originally assigned to us, however you have been showing even more team-player skills. Your help, especially with emails and supporting students, was highly appreciated by all the coordinators in the meetings. The support you are giving to our Current Students team helped us to grow and run the training with new staff. Again, sometimes we don’t notice that, but when we help others, we are helping ourselves as well. I worked with you since my first day in the organization and I can clearly see how much you have grown in less than a year, it's impressive. I’d like to also say that I appreciate your help and that you can count on me if you want to keep developing other skills or anything else.
Raul Engel
I would like to recognise and thank you for what you have done to our team while working at the Customer Support Contact Centre at TAFE SA. I understand that sometimes we are asked to do other tasks that were not originally assigned to us, however you have been showing even more team-player skills. Your help, especially with emails and supporting students, was highly appreciated by all the coordinators in the meetings. The support you are giving to our Current Students team helped us to grow and run the training with new staff. Again, sometimes we don’t notice that, but when we help others, we are helping ourselves as well. I worked with you since my first day in the organization and I can clearly see how much you have grown in less than a year, it's impressive. I’d like to also say that I appreciate your help and that you can count on me if you want to keep developing other skills or anything else.
Raul Engel
I would like to recognise and thank you for what you have done to our team while working at the Customer Support Contact Centre at TAFE SA. I understand that sometimes we are asked to do other tasks that were not originally assigned to us, however you have been showing even more team-player skills. Your help, especially with emails and supporting students, was highly appreciated by all the coordinators in the meetings. The support you are giving to our Current Students team helped us to grow and run the training with new staff. Again, sometimes we don’t notice that, but when we help others, we are helping ourselves as well. I worked with you since my first day in the organization and I can clearly see how much you have grown in less than a year, it's impressive. I’d like to also say that I appreciate your help and that you can count on me if you want to keep developing other skills or anything else.
Credentials
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Certificate III in Customer Engagement
TAFE SADec, 2020- Nov, 2024 -
Certificate III in Business
TAFE SAAug, 2020- Nov, 2024 -
Certificate II in Financial Services
TAFE SAJan, 2014- Nov, 2024 -
Certificate II in Business
TAFE SAApr, 2013- Nov, 2024 -
Certificate III in Events
TAFE SAJun, 2010- Nov, 2024 -
Certificate II in Retail Operations
MEGT (Australia) LtdMay, 2006- Nov, 2024
Experience
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SA Housing Authority
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Australia
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Government Administration
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100 - 200 Employee
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Strata and Community Titles Coordinator
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Jan 2022 - Present
Responsibilities: • Management of the Housing Authority's Strata and Community Titled property portfolio in accordance with current legislation. • Providing a point of contact for for internal and external enquiries relating to Strata and Community Titles management • Attendance at corporation Annual General Meetings on behalf of the Authority as required. • Ensuring adequate insurance levels for the Authority's assets and arranging reimbursement payments from private owners. • Coordinating and developing new initiatives to assist in the proactive management of Strata and Community Titled properties (Creating processes, work instructions etc). • Coordinating the development and maintaining the integrity of Community Title by-laws. • Participating in the tender establishment, selection and endorsement process for the appointment of Body Corporate Managers. • Managing financial and administrative processes associated with contracts and verifying terms and conditions of contracts as required. • Providing full consultation to SA Housing Authority regional office staff & tenants regarding issues to be addressed within their corporations, and formulating solutions within the limitations of the Acts. Higher Duties - Senior Property Officer • Processing provisional voids (vacant properties) in line with the Vacant Property Management guidelines, integrating available information and knowledge about the business and programs to provide instruction via the void path to Housing SA staff for future use of assets. • Preparing the worksheet for the weekly Asset Decision Group meeting and actioning sale/demolition decisions as required. Distribution of the final outcomes to internal stakeholders. • Sale assessments - identifying and assessing vacant properties which may be suitable for sale. • Investigating and assessing tenant sale enquiries.
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TAFE SA
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Australia
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Higher Education
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700 & Above Employee
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VET Student Loans Officer - Quality, Teaching and Learning
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Aug 2020 - Jan 2022
Responsibilities:• Accessing, analysing and interpreting data and information from Business Intelligence reports and checking for key details and errors • Analysing student registrations and financial data to apply the correct allocation of fees to a students VET Student Loan • Daily upload of eligible student data to the Australian Government eCAF system to enable students to submit their VET Student Loan application (eCAF) before the census date. • Daily download of students who have successfully submitted their eCAF application to TAFE SA systems for record keeping purposes. • Investigation of student withdrawals (before and after census date) and assessing and processing re-credit applications in line with current legislative requirements • Communicating with students in relation to debt enquiries, loan caps, withdrawal procedures and Fee Notice and Commonwealth Assistance Notice (CAN) enquires• Sending Progression Surveys to students at scheduled Progression Points (three times per year) using the Government eCAF system as required by the Department of Employment, Skills, Small and Family Business and ensuring ongoing compliance.•Providing updates and information relating to FEE-HELP and VET Student Loan compliance to the broader TAFE SA community during monthly forum meetings
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Customer Support Officer - Student Engagement & Onboarding
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Dec 2019 - Aug 2020
Working at TAFE SA has equipped me with the skills to be able to multitask, work under pressure and meet deadlines. I am able to adapt to changes, be flexible with working hours and manage conflicting workloads. I possess the ability to work autonomously or as a valued member of a team with set KPI’s. This position, while challenging at times, has equipped me with the ability to adapt to ever-changing environments and to work within different roles and teams as required.Responsibilities:Front of House• Providing high quality customer service to internal and external clients and stakeholders• SATAC offer inbound/outbound campaigns & managing a high volume of calls and email enquiries during peak periods • Use of Customer Relationship Management system (Salesforce) and Banner Document Manager (BDM) to store and access client information securely• Use of multiple databases, systems and programs to source accurate information (TAFE SA Website, Course Information Template, Salesforce, Banner 9, SharePoint, SATAC database)• Working within the TAFE SA Information Line Team and answering a high volume of inbound calls and emails to resolve customer queries • Vet Student Loan application enquiries and investigations Back of House • Creation of study paths, training accounts and Student eligibility checks (subsidised training) • Registering students and processing withdrawals and third-party payments • Maintaining student records and updating client information while ensuring data quality standards are upheld Events • Information and Enrolment Event check in and check out • Set up and pack down of events across a number of campuses • Student registration assistance and resolving customer queries
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Program Support Officer - Business, Justice and IT Studies
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Apr 2013 - Dec 2019
Responsibilities:• liaising with a diverse range of stakeholders and providing high quality customer service • Working across a number of TAFE SA campuses (Tea Tree Gully, Adelaide City, Gilles Plains, Elizabeth & Regency) and flexibility with working hours and locations. • Processing student applications, enrolments, withdrawals, training account closures and refunds • Creation of classes (CRN builds), room bookings, timetables and scheduling using set procedures and reference guides• Providing invoices, receipts and enrolment verifications where required and investigating student account discrepancies when they arise• Processing third party payments, new debtor creation requests, credit notes and refunds using Sharepoint and liaising with external clients on behalf of students (Centrelink and job network providers such as Workskil, MatchWorks, Complete Personnel)• Use of Customer Relationship Management program (Banner 9) to store and access client information• Managing multiple shared email accounts (Outlook) and responding to enquiries and work requests• Using multiple systems and programs daily to ensure work is completed correctly and to a high standard (Office 365 – Outlook, Word, Excel)• Accurate data entry, maintaining data quality standards and correcting errors from reports (BI Portal) • General office administration duties including sorting incoming and outgoing mail & deliveries, ordering stationery, records management (filing and archiving) and cleaning• Knowledge and understanding of Workplace Health & Safety (WHS) requirements, including participating in team meetings and completing mandatory trainingAchievements:I was selected by a panel to backfill the position of Team Leader (AS03) within the Business Administration and IT Studies stream of the Business, Justice and IT Business Unit from August - September 2018 which has allowed me to gain an insight into greater responsibilities and different aspects of the administration role.
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Target Australia
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Australia
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Retail
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700 & Above Employee
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Customer Service Assistant
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Nov 2009 - Jul 2013
This role involved working within a range of hardgoods departments including entertainment and electronics, toys, books, stationery and homewares. Front checkout relief was also required during peak periods. Willingness to work within a team to meet store sales targets and flexibility with my availability allowed me to excel in this position. Responsibilities: • Customer service and assistance in-store over the phone • Stock merchandising & processing, scanning and set up of weekly catalogues, department relays • Cash handling, EFTPOS transactions • Processing sales, laybys and pre-orders using a POS system • Organisation of other staff members • Working within a team to achieve goals • General cleaning duties • Yearly stocktake Achievements: • Consistent positive feedback from customers • I was awarded the 100% Happy Team Member store award for August 2011 for using initiative and assisting the department manager with the planning and managing of Toy Sale
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Bevilles Jewellers
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Australia
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Luxury Goods & Jewelry
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1 - 100 Employee
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Sales Assistant
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Sep 2009 - Oct 2011
A Christmas casual position which developed into ongoing employment due to my exceptional sales and customer service skills. Responsibilities: • Customer service and assistance • Handling cash and high priced items • EFTPOS transactions • Processing laybys and repairs for customers using a POS system • Meeting daily sales targets and contributing to achieving set store sales goals and KPI’s • Promoting the Bevilles rewards program to customers and managing memberships
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Domino's Pizza Enterprises Limited
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Australia
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Retail
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700 & Above Employee
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Assistant Manager
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Feb 2008 - Nov 2009
Responsibilities:• Receiving and ordering stock• Opening and closing the store• Banking store takings, rosters and staff management• Allocating jobs throughout peak periods• Managing security and safety of the store and staff members• Hiring and training new staff in addition to all jobs mentioned below
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Customer Service Representative
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Apr 2004 - Feb 2008
Responsibilities:• Answering telephones, customer service• Opening and closing the store• Preparing stock for peak times• Entering orders into a computer system• Cash handling and EFTPOS transactions• Making pizzas and dough, fulfilling customer ordersAchievements:I was promoted to shift runner after 12 months, which entailed counting the float for opening trade, organising driver floats and general management of the store.
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Education
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St Mary's College
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St Martin's Primary School
Community
