Solutions Architect

• Aug 2022 - Present

Techno Commercial Manager

• Sep 2020 - Aug 2022

● New/Existing partner Enablement which includes on-boarding of new Partners with Microsoft ● Helping Partners with adopting the latest trends of Microsoft like HUB 2S, HoloLens, Teams ● Training and enabling partner sales teams and technical teams on newly launched Products ● Responsible for partner channels management. Create and maintain fruitful, professional relationships with key individuals in assigned partner accounts and end-users. ● Develop and drive adoption of strategic plans, programs, and associated activities among assigned partners. ● Work closely with OEM top management to help achieve quarterly partner targets, creating Funnels. ● Experience in servicing and Co-ordinating clients, vendors both in-person and over telephone. ● Translate client business needs into technical requirements. ● Respond to customer RFQ, RFI ● Developing and presenting proposals that clearly convey business needs, project approach, technical solution components, operational requirements, and client benefits. ● Facilitate product demo to Customers which includes Enterprise, Mid-Market and Public Sectors. ● Provide expert guidance and consultation on various technical issues. ● Collaborate with customers to capitalize on current and future product offerings to ensure we are maximizing the accounts' potential. ● Foster and maintain positive business relationships with all levels of customer associates. ● Alignment of resources to meet client’s business objectives. ● Work with cross-functional teams’ analysts to develop business models and plans for new products and programs. ● Manage daily and monthly activities such as Huddle meetings, reports. ● Help customer adopt to the modern technology by providing trainings on product/technology ● Microsoft Surface HUB 2S Pre-sales, Post-sales, Conducting Proof of Concepts ● Microsoft Surface HUB 2S Technical Expertise including Installation, Configuration ● MS HoloLens Technical Expertise, Conducting Proof of Concepts. Show less

Senior System Engineer

• Sep 2016 - Sep 2020

As part of the team, my responsibilities include: Providing support for issues related to CUCM, UNITY and IP phones based on SLA. Moving, Adding, Changing, Removing IP Phones. Monitoring and Troubleshooting Cisco IP Telephony Network. Configuring user phone features. Configuring Extension mobility and Troubleshooting EM user’s Issues. Class of Service using Partitions and CSS. Configuring and Troubleshooting of special features. Voice mail configuration & Troubleshooting. Show less

Staff Associate

• Dec 2014 - Jun 2016

• Support for issues related to CUCM, UNITY, gateways, IP phones • Hands on experience on CUCM 4x,7x and 9x, Unity • Support for issues related to CUCM, UNITY, gateways, IP phones • Hands on experience on CUCM 4x,7x and 9x, Unity

Specialist

• Dec 2012 - Jul 2014

• Providing support for CUCM, UNITY, IP phones • Monitoring Cisco IP Telephony devices and users • Providing support for CUCM, UNITY, IP phones • Monitoring Cisco IP Telephony devices and users